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Business Profile

Restaurants

Wa'Z Japanese Restaurant

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 12, 2023, my friend and I went to Wa'z Seattle to have Japanese omakase. Chef and the waitress did a good job to serve ** with high quality of food at the beginning of the meal. During the time of main course, I noticed there was a small bug, I let the chef know and asked them to replace the new plate for me. I understood that there might be small chance for a case like that to be happened, so I didn't pay much attention and decided to let it go. However, there was another bug on the table again that made me really upset. Since then, I did have food safety concern about the what I ate there. Later that night, I experienced minor diarrhea without eating anything else after leaving ****.

    Business Response

    Date: 05/28/2023

    ?????????????????
    We apologize for what happened to you and feel sorry to hear that you are still not satisfied with what we offered to you to show our apology.
    We are willing to refund 50% of your Kaiseki dinner ($87.50) as you wished, however please remember that we have already apologized to you and asked what we could do to make you satisfied at the restaurant on the day it happened, and then we waived your Sake ($17) as you requested in addition to the cold brew tea ($12) that we had already waived.

    Also I would like you to know that this kind of incident has never happened before at our restaurant, so we feel very sorry and unfortunate that it happened to you. On the very same day, other parties at our restaurant were quite happy with their experiences and even told us that it was the best dinner experience ever and even one of the customers asked the chef for his autograph. 

    Your post on the Social network for Chinese people is damaging our business, so please disregard your post as soon as possible. 

    We will make sure to keep maintaining our restaurant clean as we have been doing so and having our customers enjoy their dinners as always.

    Customer Answer

    Date: 05/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But at the same time, I feel being threaten from the business about my post in the social media which only spoke about my experience, I will only delete my post once the business finish processing the refund.

    Sincerely,

    *******************

Wa'Z Japanese Restaurant is NOT a BBB Accredited Business.

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