We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate Consultant

Redfin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Consultant.

Complaints

This profile includes complaints for Redfin's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Redfin has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Redfin

      1099 Stewart St Ste 600 Seattle, WA 98101-2161

    • Redfin

      8083 SE 13th Ave STE 1 Portland, OR 97202-6668

    • Redfin

      3055 112th Ave NE STE 100 Bellevue, WA 98004-2067

    • Redfin

      4670 Willow Road, Suite 150 Pleasanton, CA 94588

    • Redfin

      1099 STEWART ST STE 600 Seattle, WA 98101

    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SCAMMER posted my house for rental with NO authorization , NOT for listing at all, called them 3 times for ************** got email saying will resolve with couple days, and EMAIL them 10 times, NOBODY get me back, and Try to call their website number, NOBODY answer the phone.They do NOT pay attention to SCAM on their website. they do NOT care who use their website, they seem care nothing. ONCE owner report the ****, why do they NO answer, NO action and NOTHING, the scammer take advantage of their website scamming ********** can they just ignore it??

    • Initial Complaint

      Date:06/30/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had requested my personal property be removed from their database. I have "never" provided my permission for Redfin to use my property listing for their profit.

    • Initial Complaint

      Date:06/12/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding Redfin and agent ******, who misled me into signing an unfavorable addendum. She promised the buyer would handle the bathroom and kitchen upgrades, and I would only cover the roof, mold, and a minor leak. However, buyer responsibilities were not listed, and I had to pay for a full bathroom rebuild. ****** either lacks knowledge or Redfin failed to train her properly. She told me verbally the buyer would take care of the bathroom, but the written addendum did not reflect that.She failed to walk through the property, missed a visible leak, reused outdated listing info from 2017, and never installed a For Sale sign. She promised to oversee mold treatment while I was in surgery but never showed up. Once the contract was signed, she stopped all service. I had to directly communicate with the buyers agent, who also complained ****** was unresponsive, delaying funding and costing me extra interest. Redfin has refused to provide E&O insurance details and will not address my concerns in writing.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the owner of **************************************************************. You are posting pictures of the interior of my residence on your website and the house is not and has not been for sale in over 10 years. I want the pictures of the interior removed.

      Business Response

      Date: 06/02/2025

      Hello,

      Thanks for letting us know! I was able to remove the photos from Redfin.

      All the best,
      *****| REDFIN Customer Support

      Customer Answer

      Date: 06/03/2025

      Everything has been resolved thank you for handling everything.  The entire compliant process was easy to follow and I was extremely impressed with your diligence and communication. Your organization is very impressive. Keep up the great work and thank you for resolving the matter expeditiously.

      *** Young 

    • Initial Complaint

      Date:05/15/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Redfin is a discount real estate brokerage company. Redfin has purchased the exclusive marketing promotional advertising on my real estate zip code area -which I never authorized. As a result when searching the *** real estate site for my property or any other search for my property redfin is promoted and presented online as representing my property. They are not authorized by me to do so. I have hired another real estate firm and do not authorize redfin to promote my property. I have tried repeatedly to contact Redfin and request that they take down the promotion of my real estate property. When trying to reach the corporate headquarters, I am not able to speak with anyone in person to remedy this situation. This is a very serious issue as it is affecting the sale or my real estate and filtering viewership in a way that is disadvantageous and not condusive to financial demographic the proper sale of my property. It is filtering the viewership of my property to a discount audience and is hindering the search results that should be properly accessed in a normal search. I require that this be corrected and removed immediately. Please advise.

    • Initial Complaint

      Date:05/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past six months, I have contacted Ms. ******* *********, Redfin Premier Agents, ******* *********, whose business address is ********************************************************************** phone and email at least six times to request the cessation of all unsolicited communications, including advertisements, promotional mail, marketing materials, and any other contact from her, Redfin, affiliated real estate businesses, and/or any associated third parties. In each instance, I clearly stated that I do not consent to further contact and requested that all personal information related to myself and my household be permanently removed from all databases, contact lists, marketing lists, and data-sharing platforms. Despite these repeated requests, I continue to receive marketing mail addressed to me at my home. This ongoing and unwanted contact is not only intrusive but borders on harassment. As a resident of ********, I am protected under the ********************** Protection Act (VCDPA), which became effective on January 1, 2023. This new law provides ******** residents with certain rights for personal data collected by businesses under conditions outlined in the law. Under VCDPA I have the right to request that businesses delete my personal data and to opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or further profiling. I expect prompt action and written confirmation that my request has been honored and that my personal data has been permanently deleted by Redfin from all relevant systems.

    • Initial Complaint

      Date:05/03/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone posted a false listing on redfin and scammed me out of ******** .

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Redfin is enabling scammers. Recently our property has been targeted by a prolific scammer. They list the property for rent and then redirect the applicant to pay a fee without showing the property. I was able to to remove the add from other websites except Redfin. They are set up in a way so scammers can leverage the platform. Reporting the listing has no effect. No one will ever get back to you. It is impossible to get a hold of a human being by calling their phone to talk about this issue. They force you to record your message and guess what. No one will ever get back to you.

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REDFIN I called talked to people said they will take care of taking my house off the internet. **********

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not actually use redfin, my complaint is with their website. When using other websites, the cookie notice pops up, and you are able to toggle off the options regarding their ability to steal and sell your personal and private information. Redfin has the pop up and gives the appearance of providing you with the option to toggle that off, but after many attempts, on multiple devices, by multiple people, it becomes clear that it is, in fact, not actually a real switch that can be flipped. That is dishonest, and illegal. In my opinion, they should have to pay each individual who has visited their site, a significant amount of money to make up for violating their privacy, however many times over. Shady business practices are not a one and done thing what else are they doing?

    Redfin is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.