Complaints

This profile includes complaints for Epic Asset Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Epic Asset Management

  219 E Garfield St Ste 600 Seattle, WA 98102-3785

• 

  Epic Asset Management

  PO Box 12726 Seattle, WA 98111-4726

• 

  Epic Asset Management

  125 SW Campus Dr Federal Way, WA 98023-8365

• 

  Pinewood Square Apartments

  6500 208th St SW Lynnwood, WA 98036-7404

• 

  Epic Asset Management

  2133 3rd Ave Ste 200 Seattle, WA 98121-2353

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have complained about the toilet constantly running water in October of 2024. When they fixed the sinks which took them months to do. I have put another complaint in December of 2024 for the stove not working. I havent received one phone call saying anything. I called them and their response was they would get back to me and that was 2-3 weeks ago. I dont know what to do.

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved out of park 212 in the beginning of June they sent me a letter in the mail that says I have an outstanding balance. I lived there for four years. They included a written summary saying I owe 160 for cleaning and ****** for the carpet. I emailed the park 212 office on June 25th asking for receipts and invoices as is Washington law. It is also washington law that they cannot charge for cleaning for normal wear and tear. I also asked for the move out inspection report as it was not included in the letter. I did not get a reply, so I sent four more emails to the park 212 office and one to the corporate office email that was provided in the letter. No response from either. I finally got an email from park 212 a couple weeks later saying it's all on the portal. The move out inspection report only lists scuffs and discolorations on the walls. Washington State law states that is normal wear and tear and cannot be charged to the tenant upon move out. I recently received another letter in the mail threatening to send me to collections. I have sent two emails to the corporate office in the past month with no response. I just emailed them again today to tell them it's my third email to their corporate office with no response, and I did finally receive a response from the corporate office. They told me to contact the manager at ******** that has been ignoring me and her duties as a manager. It is incredibly unprofessional and it's a breach of good faith and fair dealing. I've been trying to contact the corporate office for a month with no response until today. They are also trying to tell me that they cannot correct the pricing that's on the move out. If they're the corporate office why do they not have any control over their management properties. The manager at ********, ********, refuses to communicate with me. So at this point I'm at a loss of what I'm supposed to do. My last email was sent to her on July 10th and it was also CC'd to the corporate office.

  Business Response

  Date: 07/30/2024

  EPIC Property Management LLC does not manage this property.  We do not have any properties in *****************  We only manage properties in *************** 

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of this apartment and they charge me $2000 for cleaning when I ask for receipt they refused to give me.

  Business Response

  Date: 06/03/2023

  We have requested an additional copy of the move out charges statement be forwarded using the contact information provided.

  Customer Answer

  Date: 06/04/2023

   
  Complaint: 20138246
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 06/16/2023

   
  Complaint: ********
  
  I am rejecting this response because:

   

  Hello i did a complain on this business for taking a money from me that they shouldnt take. Asked them for receipts and they didnt give me and they said to BBB they will give it to me and we closed the case and they still didnt give it to me. Need to reopen the case please. # ********- Epic Asset Management

   

  Thank you 

  Sent from my iPhone

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/20/2023

  Complaint is inaccurate.  We attempted to send documents again at address provided and they were returned to us. We have a collectible debt on this and intend to pursue it.

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20138246
  
  I am rejecting this response because: manager emailed me and asked me to call the manager for the complex which I did she said even the charges are wrong we cant do anything because you already paid it.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in this apartment 2 years ago, and recently got a collection record on my credit report all of a sudden. The root cause is that when I move out 2 years ago, the management company refunded me more than what I had in the account which caused me to owe them money, then send my debt to a collection agency. It cost me 200 more to resolve the case in the end. I am very unhappy because I am forced to pay more(and spend a lot of effort to understand where the debt comes from) due to the error caused by the management company.As shown in the uploaded doc obtained from the collection agency, on 07/24/2022, I still have ****** as the remaining balance after handling all after moving out stuff, and the company refunded me ****** which makes me owe them ******. At the moment, I no longer have the access to the resident portal and therefore there is no way for me to know the remaining balance. After 2 years, the company send my debt to collection without notice and cost me great effort to understand and solve the debt.

  Business Response

  Date: 11/09/2022

  The full refund during COVID was as a courtesy but did not meant that there was no balance owed.  He confirms he knew this as he cashed the check that came with this explanation and accounting. Here is the response from our move out coordinator:

   

   I sent this resident (*******************) from Promenade a move out inspection in 2020 (move out statement attached) which clearly stated that we were to refund his deposit of $994.19 (I confirmed with ****** this morning, the check was cashed on 12/14/2020 the refund check and move out statement was mailed together so if he cashed his check he definitely received his move out statement which explained why his deposit was refunded in full and that he needed to pay what he owed when he can, there was no deadline given due to COVID restrictions in place.  
  
  Fast forward to two years later, I sent him a payment notice on 4/28/2022 (payment notice attached) asking him to pay in ****************************************************** he can contact us to make payment arrangements.
  
  We have not heard from him that is why his account was sent to collections on 7/26/2022 due to failure of payment.
  
  This is the first time he reached out after hes been sent to collections.

   

   

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left the apartment building and made sure to enquire about final expenses. Was given an invoice and paid it. Almost two years later, I was turned over to collections for $190 that the business claimed was an old utility bill from the previous apartment I rented from them (I completed my first lease and upgraded to a larger unit). They claim to have tried to reach me but even though my address, phone number, and email address hasnt changed, I never received anything from them. When I received the collections notification, I called them and was told by their assistant manager that I was all paid up and had been since June the previous year and that they were not engaged in collections against me. I knew I had paid because I always pay and I always pay on time. I have great credit that I have worked hard on and I maintain it vigorously. I would never stiff anyone. So it was a shock when the derogatory **** showed up on my credit. I called them and emailed them and finally ***** got back to me. ***** was very unhelpful and very rude. Even though this was an obvious oversight on their part, they refused to assist me with resolving this issue. I have all financial records and emails between myself and the org demonstrating their unprofessionalism, unwillingness to assist in correcting their mistake, as well as them giving me my final bill (which was paid/I have that record too) and telling me that they had taken no action against me. It should be criminal.

  Business Response

  Date: 10/17/2022

  I have reviewed the information related to this.  Many tenants misunderstand the final utility bill as it is paid 2 months in arears.  As previous correspondence shows, a refund check was sent as a courtesy along with the final utility bill.  The check was cashed which shows that the bill was also received.  Payment of this amount is the only resolution we can offer. 

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18032936
  
  I am rejecting this response because: I lived at the location in another unit for almost a year prior to my final departure with no notice of any left over bill from the previous lease. 6-8 weeks later, I email the property manager to make sure there are no leftover expenses. I was given the "final bill" by the manager and paid it through their online portal. Their online portal. After paying it the balance said zero. Why would the manager not include this "10 month old overdue fee" along with my "final" bill? I specifically asked for the total of my final expenses and was given an amount. Why was it not included? Why was I not notified by phone? Email? You say that two letters were sent, but that is silly considering you have my cell phone and email on file. It takes longer to lick a stamp than to send an email or a text message. 
  
  And then two years later out of nowhere, a collection agency hits me up. I call you to verify, knowing I had paid the bill the manager gave me.  Your property manager tells me that it could not be from Villaggio because I had no balances with them and stated that she could see my final bill and that it was paid. Im not accusing you of outright thievery, but at the very least, a significant amount of negligence. A serious amount that caused me a credit hit. I didnt pay the collection agency because I thought it was a scam. I called you to verify that I had no balances and your employee said that I did not. 

  Then when it actually showed up on my credit report, I called you for clarification. After a long wait, it was determined (by you) that it was a utility bill for a past lease that had been completed. I asked you to reach out to the collection agency and tell them that it was an error, but you refused. After showing you evidence that this was YOUR FAILURE. You would not comply and tried to tell me that it was against the law for you to even discuss my debt that you sold. But no. Your mistake cost an ex resident a credit hit and a bunch of stress. 
  
  Absolutely negligent and no willingness to actually resolve the issue. No. I do not accept your response. 

  
  
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/02/2022

  We are aware you do not agree with our response and our position on this matter is final.

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18032936
  
  I am rejecting this response because: You did nothing to let me know about the issue. You told me I owed nothing then turned me over to collections. I have all of the evidence in email, yet you fail to acknowledge your own employees statement of my final costs.  I understand that you reject, but I reject your rejection. You made tons of money off of me. I left everything in pristine condition. Went out of my way to make sure our business relationship was wrapped up properly. Your negligent policies lead to an assault on my good credit. You collected over $30,000 from me and turned me over to collection for less than $200 because of YOUR FAILURE to do your due diligence. Your failure to make me aware of a leftover utility bill even after asking you specifically if there were any additional bills due. Then I paid the ones I was made ware of. This is all an obvious attempt to make excuses for your negligent business practices. You deserve a BBB hit because YOU FAILED. And I suffered. A good customer. 
  
  
  
  Sincerely,
  
  ***********************************