Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Review of Living Quarters at ***************************************** Upon moving into this unit, I immediately noticed several maintenance issues that required attention. While I took it upon myself to enhance the spaceplanting grass, installing a tree, and addressing unstable exterior lightingI soon encountered more significant problems. A persistent sewage odor from the bathroom sink, a broken dishwasher, and leaking pipes became ongoing concerns. Despite submitting multiple maintenance requests, the response from property management was inconsistent and dismissive. My dishwasher, which sat stagnant with standing water, required five separate service visits within a month before being addressed. When I reported the sewage smell, I was advised to pour bleach down the drain rather than having a plumber inspect the issue. As time went on, I felt as though my proactive approach to requesting necessary repairs was met with reluctance. Instead of addressing concerns efficiently, responses often lacked transparency or urgency. For example, when I inquired about the overgrown grass I had planted, I was only notified after the fact that landscaping had been scheduled to remove itwithout explanation or consideration.While I am relieved that my maintenance requests have now been met, the process was needlessly frustrating. Repairs that should have been completed prior to my move-in were left to me to report and follow up on repeatedly. This experience has raised concerns about management's handling of tenant needs and overall responsiveness. I share my experience in hopes of providing future tenants with a clearer picture of what to expect. If consistent and thoughtful property management is important to you, I encourage careful consideration before selecting this residence.

  Business Response

  Date: 06/18/2025

  Please see below email chain with the tenant.

  This tenant also made alterations to the property, that are not allowed and we have addressed those items. 

  We are not willing at this time to compensate the tenant.

  From ******* *****, the Property Manager.

  "This tenant is not properly communicating.
  
  Below is an email he sent on drain odor, but he did not mention that the drain was clogged. Then yesterday he complained about grass that needed to be cut without saying he planted the grass, something the lease prohibits. He is also very uncivil as you can see with the d*** head comment.
  
  I will be issuing a notice to comply or vacate today due to the landscaping.
  
  From: ***** **** ***** <****************************>
  Sent: Wednesday, June 4, 2025 3:23 PM
  To: ******* ***** <***********************************************************>
  Subject: Re: 05/28 Maintenance Request
  
  Patrick 
  
  Its nothing I did d*** head this is because yall neglected this unit
  
  On Wed, Jun 4, 2025, 3:21?PM ******* ***** <***********************************************************>wrote:
  In that case, ******* please contact the plumber.
  
  *****,
  
  Note that is the drain clog is related to something you did the plumbing bill can and will be charged back to you.
  
  *******
  
  From: ***** **** ***** <****************************>
  Sent: Wednesday, June 4, 2025 3:19 PM
  To: ******* ***** <***********************************************************>
  Cc: Twin Firs <*************************************************************>
  Subject: Re: 05/28 Maintenance Request
  
  Its also backing up
  
  On Wed, Jun 4, 2025, 3:18?PM ***** **** ***** <****************************>wrote:
  You need to the p trap needs to be replaced
  
  On Wed, Jun 4, 2025, 2:42?PM ******* ***** <***********************************************************> wrote:
  *****,
  
  I suggest cleaning the sink with bleach. We are not calling a plumber out for odor.
  
  *******
  
  From: ***** **** ***** <****************************>
  Sent: Tuesday, June 3, 2025 4:44 PM
  To: Twin Firs <*************************************************************>; ******* ***** <***********************************************************>
  Subject: Re: 05/28 ********************************************************* Team,
  
   I am writing to follow up on my recent maintenance request regarding a persistent and unpleasant odor emanating from my bathroom sink. Based on my assessment, the source of the smell appears to be linked to the p-trap assembly. I believe that replacing the current assembly would resolve the issue.
  
   The odor has become increasingly disruptive, to the point where the living space is nearly uninhabitable. I kindly ask that you arrange for a maintenance technician to inspect and replace the p-trap assembly as soon as possible. I am confident that addressing this problem promptly will help restore a healthy and comfortable environment in my home.
  
   In Solidarity,
   ***** R. *****"

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of an apartment building managed by Cornell in FEBRUARY. Within the allotted 30 days to receive my security deposit, I received an invoice for final utility payment in Feb AND March rent, which was an error. Since then, I have contacted them NUMEROUS times by phone, email, even text. I have yet to have anyone get back to me, nor correct the error and send my security deposit. My next stop is small claims court.

  Business Response

  Date: 08/20/2024

  Hello,

  We have reviewed this file and found that the bookkeeper made an error on the account, the refund will be sent today.

   

  ****

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This phone number ************ has called on several different days over the last several weeks stating that "legal documents would be served within a couple of hours". Would not identify the company name, the person's name, what it is in regard to. I did a reverse search and found that it belonged to CORNELL AND ASSOCIATES and called them directly. Again, no information given by them, no issuer name, nothing. Now, they did NOT ask for any personal information so not sure if it is a scam or not. Haven't been served anything and know of NOTHING that could be related to service documents.

  Business Response

  Date: 09/24/2023

  Hello,

  We have received over 50 calls and have already responded to the BBB on this issue. 

  This is a company out of ********** with our same name and has nothing to do with Cornell and Associates, **** of *******, **.

  Thank you and we apologize for any inconvenience as it is one to ** as well.

  *********************

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call from this organization this morning regarding a 22-year-old car possession. Spoke to two individuals who refused to provide their name and detail but stated wife and I would be served to appear in court. Conversation was very harassing, and it took a lot of back and forth for 2nd rep to provide details that the call was in reference to GMAC repossession from ****. My wife and I received nothing by mail and are concerned this is a scam call.

  Business Response

  Date: 08/03/2023

  Hello,

  There is a legal company in ********** also named **** Cornell and Associates but has not relation to us. This is the 4th person in less than 24 hours that has contacted ** about this same complaint. Calls from *******, ******, and *****. I called the company to find out that they have been calling server people who owe past debts. I explained that they needed to identify them as they are from ********** as I am getting calls regarding their calls and people are concerned this is a scam.

  *********************

   

• Initial Complaint

  Date:07/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the Northgate View apartments leased and managed by Cornell and Associates in July 2020. For the past three years Ive had no problems renewing my 12 month lease without rent increases. On June 12th, 2023 I reached out to the property manager asking for my new lease since I had not heard from them. On June 19th, 2023 I received a response back with the lease term and the rent was increased by $25. I asked for a copy of the notice letter stating there was going to be a rent increase. June 20th, 2023 they responded saying they was no letter for me to have for my records and that the new amount was what I had to agree to for a 12 month lease. Respectfully I declined because they couldnt provide proof that they gave me the proper 180 days notice of a rent increase. I have yet to see a adjusted copy of my lease with the current rate for me to sign. I have emailed a few times without response. Today I got a text from the property manager saying my rent is late and asking when I was planning to pay. I replied less than 15 minutes later say that I had not gotten a lease to sign and I didnt feel comfortable giving them money without a legal document with clear agreed upon terms. I have yet to hear back. This is gross negligence on their part and I would like to be issued a proper lease without the illegal rent increase.

  Business Response

  Date: 07/06/2023

  Hello,

  Please see below for the response from the property manager.

   

  "Hi ****,
  
  This tenant has a month-to-month lease at the same rent and is welcome to stay month-to-month as long as they would like. They are not being required to sign a new lease. The lease has a holdover clause that automatically converts to a month-to-month lease at the end of the initial term. This tenant is attempting to negatively negotiate with the landlord by withholding July rent unless we allow them to sign a new year lease at their current rate. We have informed them that we do plan to raise rents, so we are not offering a year renewal at this time, but that when they receive their rent increase they may negotiate a lease renewal at the new rate. At this time they are month-to-month and their rent is the same rate. But, they are violating their month-to-month lease agreement by not paying July rent at their current rate. The Landlord again recommends they fulfill their lease obligations by paying rent. "

• Initial Complaint

  Date:03/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I vacated my apartment located at *************************************************** in January 2022. The move out report indicated repair of blinds, cleaning of blinds, resurfacing bathtub and cleaning fee. The whole of my security deposit was taken. There is an outstanding amount of around $210 according to Cornell and Associates. I disputed this charge with the property manager, *********************. I advised that since there was only one blind that was damaged the cost for replacement seemed exorbitant. Also, there was no record of a cleaning fee of $150 being taken out, which I understand should be stipulated at the time of signing the lease if this is the intention at the end of the tenancy. Mr ****** asserted I had blinds repaired before at no cost. I explained I had previous blinds repaired because my apartment was robbed not because I damaged them myself and there had never been any improvement in safety in the building after this incident. Further, there is also a cleaning fee being charged for blinds of $14.35 but if the blinds were replaced then why would I be charged for cleaning?I received no further correspondence from Cornell and Associates after our email exchange until this week being the week of March 1, 2022 more than 13 months after I moved out that the amount went to debt collections. I do not believe this is ethical to contact someone some 13 months after the fact and not advise it was being sent to collections. If there was opportunity for me to resolve the issue then this should have been handled just after I moved out. I have no issue with my security deposit being taken but I am not paying any additional monies as I do not believe the repair cost and the cleaning cost to be accurate and due to the time that has passed. I request this debt be dismissed and debt collection advised of such.

  Business Response

  Date: 03/16/2023

  Please see our reply from the Property Manager.

   

  The tenants blinds were damaged all but one blind.   She was charged for actual cost of the blind replacement.    We have invoice on file.  We had previously replaced all of the tenants blinds that were damaged during her tenancy. This was not due to being broken into it was from her cats.  All of the damaged blinds are her responsibility.  ****** was sent move out report in February of 2022.   The tenant was also notified that she would be charged for blinds on the walk through of the apartment when she moved out.  This is signed by the tenant acknowledging the damage.

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19527957
  
  I am rejecting this response because:

  Your response does not clearly indicate a reply to the charge for cleaning blinds which were replaced and a cleaning fee which was not stipulated in the initial signing of the lease.Where does it stipulate $150 for cleaning on exiting the tenancy? there is no such charge indicated. I guarantee that replacing blinds in one room does not cost close to $800. Also, there's no such report about previous blinds being replaced because of my cats, if this was the case where is this in writing? I also paid the ******************* which I have a receipt for. Your reply is unprofessional and so has every interaction been with the company. 

  I emailed immediately after I exited the unit and received NO response for 13 months, is this acceptable for a business? NO it is not.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/27/2023

  Please see below additional response from the Property Manager as well as the attached billing.

  
  "The previous response did address the replacement of your damaged blinds.  The lease states that you will be responsible for delivering the unit to the condition you received it when you moved in. If not clean you will be charged for cleaning and any other damages.  Your blinds were replaced twice.  The first time was ******* 2020.  You moved in in 2017.   At that time we did not charge you for those blinds.  I have attached copies of the paid invoices for you.  I have also attached a copy of the closing bill from ***** showing your balance at the time of move out.  

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19527957
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 04/10/2023

  I'm rejecting the response because I have two attachments which show the apartment was robbed in December 2019 so the blinds were replaced because of this and not as alleged. The second attachment is the disclosure form and there is no cleaning fee charged, which should be stipulated on the agreement as a nonrefundable fee. Also, there's no other indication as previously suggested of me saying it would be left in condition it was. I do have photos of how it was left and it was in the same condition as entered. If it wasn't it would have been noted on the report.Additionally, there was a charge for cleaning the blinds of $14.35. If the blinds were replaced why would I be charged such a random amount for cleaning? 

• Initial Complaint

  Date:01/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in the ***************************************************************************** about a year and maybe 8 months ago. I signed the lease but didn't get a copy of my unit 401 lease. He worked for Cornell and Associates. The manager was ***********************. He also did not go through the lease with me and never told me that I couldn't move in until I provide proof of rental insurance. The lease said in bold letters that I had to show a rental insurance proof before I move in the unit . Months later I had a grease fire that caused damage to my unit and others. Most of the damage was all water because of the fire sprinkles. The building's manager got fired the next day because he wasn't asking any tenants for rental insurance. His boss ***************************** from the property management company got fired from managing the property. So later on they told me I had to pay the insurance deduction $10,000. I refused to pay because *************************, the new Cornell and associates property manager refused to give me a sign document saying that the $10,000 was going to be all I had to pay but ************************* refused to do so. I didn't pay because of that. Every month I got a bill saying I owed them $10,000 for the damages. Now in the beginning of January I got an email from ****** saying he was sending my bill to collection. I said I would pay the $10,000 with the condition of having a signed document that the $10,000 was the end of it but ******* sent a document about our deal but did not sign it. Days later I got a bill that the damaged bill was $20,000. I have the invoices to prove it before and after.My complaint is that Cornell and associates are acting dishonestly with me. I believe the new invoice was not to be sent to me until I paid the $10,000 in full and then they would try to get more and more from me. Please look at all the complaints and lawsuits against Cornell and Associates. This company has been in business for a long time praying on people and getting away with that

  Business Response

  Date: 02/09/2023

  Please note that this is a duplicate complaint, and we answered the first one and it was dismissed.

  Please let me know what else you need.