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Business Profile

Printing Services

Zebra Print & Copy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Zebra Print & Copy for lamination and this business messed up every print I gave them. The print that was the cheapest is the biggest, it was a $5 ******* poster. It cost the most to laminate as it was the biggest poster. It cost me $25 to laminate. I would like a refund on that poster since the owner told me beforehand if he messed up the posters i wouldnt have to pay him for that poster. He also didnt give me a recipet after the purchase and I paid in cash. This occured on the 10th of December around 11am.

    Business Response

    Date: 02/06/2025

    The matter of fact is that Mr. ****** ********* came to our store to get some pre-printed, some old odd sized images, laminated. Our companys policy is to have the customer sign a waver sheet that states if just in case something goes wrong in the laminating machine while laminating customers **************************** sheet, Zebra Print and Copy is not responsible for the damage and he signed it and agreed to go ahead with the lamination.

    Also, out of so many pieces only one of them had some tiny bubbles because of the cheap paper it was printed on and the customer acknowledged that even before we did the lamination and said it was a $5 piece from Walmart. 

    After he picked up the order and looked at them at the counter he did not say a word that it was that bad. Several days later he called me and asked for a refund which was very interesting. I told him he had signed the paper which stated if something goes wrong we are not responsible and that he said it was fine but he still insisted on a refund to which I offered him if he wants to bring another one I can do it for free for him but he did not want to do that either.

    We are a small business here in ******* and we have been serving our customers for over 30 years now and always have positive feedback from them.

Zebra Print & Copy is NOT a BBB Accredited Business.

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