Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me today to collect a bill I belive I do not owe and they are claiming false information and giving out bad phone numbers to call to address the issue and are doing so in an angry threatening *****. How can anything be resolved if I can't understand them because they are rasing their voice at me and giving bad information on how to resolve it

  Business Response

  Date: 05/12/2023

  Thank you for giving PMT Solutions, LLC. the opportunity to respond to **************** complaint.   Our records indicate that we received an account from our client ************ Light for collections for ************ on 07/07/2021.  We have made several attempts to contact ************ regarding the outstanding balance owed.  Our records indicate with spoke with ************ on 02/21/2022 and claimed the account was paid in full.  We reached out to our client to confirmed they received payment and to validate **************** statement that the account was paid in full.   ************ Light had no record of payment.  We continued to reach out to ************ however was unable to reach him until 05/04/2023.  We have taken the opportunity to review the call with the representative as we value the feedback we receive from all consumers as an opportunity to enhance the quality of the customers experience with our office. It is our goal to treat every customer with dignity and respect.  We have attached proof of the outstanding debt owed to ************ Light should he like to resolve the account.  He can contact our Operation's Manager ********************************* at *********************

  Thank you,

   

   

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19889751
  
  I am rejecting this response because:

  I have attached the email sent to PMT, prior to me contacting the BBB. In this email you will also find the penal codes from the Revised Code Of Washington that I provided PMT with in order to bring the laws they have broken to their attention,  including among several others, the laws regarding what type of tender they are required to accept. 

  This company is not on compliance with any **************** debt collection practices. 
  
  Sincerely,
  
  ***********************

  es as PMT Solutions, they have claimed they are, "The **** or " With the ******************* ". They ARE JUST A COLLECTION AGENCY.ILLEGAL

  Business Response

  Date: 04/18/2023

  Thank you for allowing PMT to respond to Ms. ****** complaint. Our records indicate that we received two accounts in our office for Collection for ************** from our client ********************* of ********* for Dishonored Payments ACH.    We have enclosed the proof of the debts.  Our records also indicate that the first account DOL #L0154432429/ PMT account ******* was received in our office on 01/28/2022.   Our records indicate ************** paid the account with a credit card on 09-29-22.  However, in November 2022 we were notified that ************** had chargeback the transaction, proof attached of the chargeback.  It is our goal to assist all customers in resolving their outstanding accounts.  ************** mentioned that we required her to come to our office and pay cash.  This is not accurate.  The customer has proved with both the client and with our office that her transactions will be returned.  We have asked the customer to pay with guaranteed funds which can simply be resolved with a Cashier's Check or Money Order by mail.  We accept all forms of payments; however, due to the historical nature of the debts we are asking customer to resolve with guaranteed funds at this time.

  We look forward to working with ************** should she decide to resolve her outstanding accounts in our office.  As it is our goal to also treat every customer with dignity and respect.

   

  Thank you,

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend ***************** co-signed my old lease on my car. For some reason I never once received an EZ Pass notificiation of unpaid tolls nor did anyone ever reach out to me directly. I have been driving the car WITH AN ACTIVE EZ-PASS and suddenly he's receiving collection agency notes from PMT solutions. Not only that, but because the notes were going directly to him, I never received notice that ez-pass was attempting to bill even though I have an active ez-pass. WORSE, I chose to buy out my lease A WEEK BEFORE MY WEDDING in order to attempt to direct any further communication to myself so that I could dispute or pay any further letters from ez-pass. I have no problem paying or disputing bills that I rightfully owe. I have an EZ Pass and it works. I have paid bills in the past when EZ Pass for some reason did not pick up on my transponder when driving through the ez-pass. But I do not feel that PMT Solutions is being fair by billing all of these additional fees. How was I supposed to know that they were sending notices to me if they weren't even sending them to my correct address? No email correspondence?

  Business Response

  Date: 09/28/2022

  Thank you for allowing PMT Solutions the opportunity to respond to ****************** complaint.  Unfortunately, we are unable to provide specific information and or change the liability on the account placed in our office as he is not on the account.  To do so would be in violation of Fair Debt Credit Practice Act (FDCPA) third party disclosure.  Please know that the fees associated with **** ************** are not access by PMT.  These fees are access by the **** **************.  I have attached a sample letter of **** ************** sends to the customer regarding Tolls and Fees as well as the disclaimer for ****************** review.   Additionally, ************** can have the account holder contact our office and give permission to speak with him regarding the account.

  Thank you
  

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 17759406
  
  I am rejecting this response because that is the incorrect phone number. Area code is 971 not 972.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/24/2022

  Thank you for allowing PMT Solutions the opportunity to respond.  We have removed the phone number ************ as a wrong number in our system.  Our records indicate we received the number from our client.   It is our goal to treat every complaint with urgency and dedication to a full resolutions.  We apologize for any inconvenience the customer may have experienced.

  Thank you,

  Business Response

  Date: 08/31/2022

  Thank for giving PMT the opportunity to review and respond to ******************** concerns and rejection due to wrong area code.  Our records indicate that the number provided in the original response was a typographical error.  The number that was removed from our system was the *************.  Our records also indicate since receiving notification of the wrong number no calls have been made to the phone number listed above.  

  Thank you,

   

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************