We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Organic Food

P C C Natural Markets Co-Op Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Organic Food.

Complaints

This profile includes complaints for P C C Natural Markets Co-Op Office's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

P C C Natural Markets Co-Op Office has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      | reached out to PCC Markets **************** via email about coffee products they offer. They, specifically employee ******* ******* acknowledged my request promptly promising to look into the issue and get back to me. However they dropped the ball, and my subsequent attempts to remind I am still waiting to hear back were ignored. I just don't think it's very professional and fail to see how it alligns with the ****'s mission

      Business Response

      Date: 04/11/2025

      Hello, and thank you so much for alerting us to this situation. At *** we pride ourselves on giving great care and attention to each customer comment that is sent to us. It is absolutely our intention to give the very best service to our customers at all times. We apologize that in serving our more than ******* shoppers that there may sometimes be delays in responding, and we are actively working on addressing these concerns in a more timely manner. Below and attached I have included some details about how we diligently tried to work with and address the requests of this customer several times and we are disheartened to learn that our efforts were not enough to meet their expectations. We would love the opportunity to make this right with them and have reached out to them today via our service portal with a response to their last inquiry to try to see if we can remedy their concerns.

      In 2024 this customer reached out to us about coffee tastings and we actively engaged with them around helping them try to find one they would like since tastings were not something we currently offer. We worked with our grocery team to identify some similar varieties and tried to give them great service by arranging for their closest store to put together a selection of free samples of different varieties of coffees that they might like. We had them packaged, labeled and set aside for the customer to pickup and try for free. 

      In 2025 the customer reached out to us about coffee once again but this time about a specific product that is unfortunately a seasonal variety and not available year-round. We actively engaged with them to try to find bags of this coffee at our stores throughout the ***************** but they were all sold out. Then since we were unable to find the one they wanted, we offered to try to find a variety similar to the seasonal one they were seeking by asking our Grocery Merchandising team to suggest one.

      Because this is a very specific seasonal variety, this request took more time than we would have liked to reply and we sincerely apologize for that delay. We heard back from our team just today that they were not able to easily identify a similar variety without more information about what flavor profiles the customer enjoys about that variety. We replied to the customer that we are happy to work with them to get more information on the flavor profiles they like about their favorite seasonal variety so we can better suggest something else at our stores. We are prepared to continue engaging with them, offering additional samples if needed, until they are completely happy with their experience. We look forward to being able to help them find resolution to their concerns and I will personally make sure that we do everything we can to ensure they receive the excellent service that all of our customers should expect from us.

      Thank you for bringing this to our attention. If there is anything I can do to help or remedy this situation further, please dont hesitate to reach out to me.

      With respect and gratitude,
      *** **** (she/her)
      Senior Manager of *********************************** Markets


      Customer Answer

      Date: 05/05/2025

      Hello,
      just wanted to confirm that Yes, they worked with me to address the issue and I appreciate their effort

      Thank you BBB as well
      ***** - 

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was hired to do public safety at this store. I did it well and always did my job properly. The store manager, ******, filed a false and childish complaint about me to my company that inevitably got me fired. He said he had to tell me to watch certain shoplifters which I did, but I'm there for public safety primarily, not shoplifting. He said I would mumble to myself saying things which is as absolute lie, and he said I would sigh when asked to do something which is also an absolute lie. ****** caused me to lose my job and my income

      Business Response

      Date: 06/06/2023

      Thank you for the notice of a complaint ******** from ********************************  We take any allegations that imply improper conduct or that could impact our goodwill in the communities we serve very seriously.

      Praetorian LLC is a third party service provider retained by *******************op, doing business as PCC Community Markets (PCC), to provide guard services at some of PCC's grocery stores in Seattle.  ************************** was an independent contractor hired by Praetorian.  ************************** apparently was assigned by Praetorian to provide guard services for several Praetorian clients, including PCC. 

      ********************************************* complaint alleges that he lost his job at Praetorian based on a "false and childish" complaint filed against him by "******", a PCC "store manager".  PCC has no store manager by the name of ******, as asserted by ************************** in his complaint.

      Until today, we had no information about ********************************************* retention as an independent contractor or the termination of that relationship, as he was contracted to Praetorian and not PCC.  Praetorian informs **, in response to our request for information about this complaint, that Praetorian terminated the independent contractor relationship with ************************** not because of any complaint by any client but based on ********************************************* response to Praetorian about feedback given to him about his job performance.  Praetorian provided no details about whether any of the feedback pertained to ********************************************* performance while providing services at any PCC store, but the termination of ********************************************* independent contractor relationship by Praetorian was unrelated to any alleged complaint by any PCC employees, but rather caused by ********************************************* own behavior.

      I trust this satisfactorily answers your concerns.  

      Thank you

      ************************, General Counsel, *******************op

    P C C Natural Markets Co-Op Office is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.