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Find a Location

Dog Baby Collection has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Dog Baby Collection

      Seattle, WA 98116-2810

    • Dog Baby Collection

      4701 SW Admiral Way # 346 Seattle, WA 98116-2340

    Business ProfileforDog Baby Collection

    Online Retailer
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Dog Baby Collection offers all phases of On-Line Small & Medium Dog Clothing & Accessories.

    Products & Services

    Online Retailer

    Business Details

    This is a multi-location business.

    Find a Location

    Dog Baby Collection has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Dog Baby Collection

        Seattle, WA 98116-2810

      • Dog Baby Collection

        4701 SW Admiral Way # 346 Seattle, WA 98116-2340

      Location of This Business
      Seattle, WA 98116-2810
      BBB File Opened:
      1/18/2022
      Years in Business:
      2
      Business Started:
      8/1/2021
      Business Incorporated:
      8/1/2021
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Dog Baby LLC
      Business Management
      • Ms. Jennifer Huang, Owner
      Contact Information

      Principal

      • Ms. Jennifer Huang, Owner

      Customer Contact

      • Ms. Jennifer Huang, Owner

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      C. R

      1 star

      09/14/2022

      I was very dissatisfied with the customer service from the company. I ordered through the company directly, but the shirt did not fit my dog. I did try it on her when it arrived and quickly requested return authorization because it was too small. I sent it back and was told it was not acceptable to the owner of the small business. There was minimal pet hair on ********** item from the dog trying on the shirt. She did not wear it because it was too small. This is very unreasonable customer service. Furthermore, no credit was offered and I was told that It was being donated rather than returned to me even though I was told I still needed to pay for it. Be forewarned that this company is difficult to deal with and doesnt allow you to try the clothes on the dog.

      Dog Baby Collection Response

      09/14/2022

      This claim is invalid. The customer attempted to return a dog sweater that was covered inside and out with dog hair. Our return policy clearly states that if we cannot resell the item we will not accept the return. It would be unsanitary and unconscionable to resell this sweater. Customer has attempted to charge back this transaction through PayPal as “Not as Described” which is clearly not the case. She has also threatened to write negative reviews about my business which amounts to bullying.

      Customer Response

      09/14/2022

      “This is terrible customer service- for a small or large business. I will include that when reviewing your company as others should be warned of your business practices. “ Is what the DogBaby business owner, Jenn, is alleging as “bullying”. She just doesn’t want her unfair business practices and poor customer service advertised. Other customers need to be aware to make informed purchasing decisions.

      Dog Baby Collection Response

      09/15/2022

      On 9/14/22 the customer disputed, escalated, then claimed a chargeback on this order through the payment provider, PayPal. After I responded and presented the facts, including photos of the item returned covered in DOG HAIR and emails, PayPal closed the claim in my favor and released the funds to me on 9/15/22. For anyone who is/has reading/read this review, that should show that the customers claim against my business was deemed FRAUDULENT. If you have any questions email me at ******************************* I will answer what I can while preserving the customers privacy.

      Local BBB

      BBB Great West + Pacific

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