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Business Profile

Online Retailer

Anker Technology Co. Limited

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Anker did a voluntary recall on a power bank I previously purchased. I participated with my affected power bank and got rid of it with the understanding that I would be receiving a free replacement. Although their tracking on the replacement package shows that it was delivered, I did not receive it. The proof of delivery photo was not somewhere I recognized either. I initially reached out to their courier company, who eventually referred me to Ankers customer service. *********************** customer service has been unresponsive and unhelpful even after I utilized their Escalate Your Case function, which promises a response from management within 24 hours Monday-Friday. It has now been over 72 hours since Ive heard anything from Anker.

    Customer Answer

    Date: 07/28/2025

     
    Im reaching out about complaint #******** to let you know that the issue has been resolved. Thank you.

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Dear *** ******, 

     

    Thank you and the Better Business Bureau!

     

    Upon bringing up the issues with the BBB, an Anker SoundCore Customer Support Manager CSR ***** responded promptly.

     

    They will be replacing the Q11i earphones in 7 to 10 days.

     

    Again, Thank you very much *** ****** and thank you BBB.

     

    Most sincerely,

    ***** *. 

    Customer Answer

    Date: 06/20/2025

    Anker Soundcore Q11i over ear headphone issues. Trying to process repair within warranty period. Following instructions **** would not take the return due to open box and faulty battery. Anker representative suggested trying a different shipping provider. I called ****** and *** and they had a similar answer due to battery open box. Anker stopped responding to email to resolve. Chat help went unanswered. Emailed CEO and legal with no answer. Opened ticket through website. Issue remains unresolved. Purchased January 10th, 2025. Now being ignored by Anker.

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I have a order from May that has been RETURNED for over a month. I have not received a refund after talking to 10 different reps. ***** single one says they'll look into it and NEVER reply. They just forget the issue exists and stop caring.

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Eufy Pro Omni X10 robot vacuum/mop from ****, new, still in sealed box, on 3/22/25 for $523.64. Not even two months later the thing has stopped working and Eufy's responses have been all over the place -- initially telling me it could be repaired by them for a fee, then telling me no need to have it repaired, it's the batteries (which I spent $95 and it was not the batteries), then telling me it is not repairable. Nobody should spend $500+ on a brand new item to have it quit working in two months and the company says, sorry, you're out of luck. I was willing to pay **** to have it repaired as it's still new, they told me they would set up the servicing, and then came back later to say, no, just buy new batteries. I did that, and when **** realized that did not work and I asked to have it serviced again (I felt they should cover the servicing but was willing to pay for it myself), they initially told me okay but did not provide me an address or any information to send the vaccuum. When I had to ask them again for the address, then they changed their response and now says it is not fixable. A company in ********** is willing to fix it for $300. Why put a product out that will die within two months with no service repair and 20 different responses from customer service? No consistency, no help, out hundreds of dollars in this ecomony. This is horrible. I believe I deserve for **** to repair this item or replace it or reimburse me for the $523.64 plus $300 I am going to end up spending to repair this two-month old item, plus the $95.03 I spent purchasing batteries as customer service told me it was the batteries, and then changed their information to say it's not fixable. And now I'm stuck with extra cleaning fluid, dust bags, and mops I purchased for this thing that cannot be used if it's not going to be fixed. Please repair this item or reimburse me for these costs.

  • Initial Complaint

    Date:04/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over Christmas this year we went to a Xmas raffle party. My wife and I won the Eufy Permanent Outdoor Lights E22, 100 foot long. They were brand new. Now that the weather is nicer we decided to put them up on our house. We opened the box and followed the instructions to check each strip of lights (There were 6 of them). One was defective. We got a hold of customer service thru chat our ticket is ************. We were told we needed an order number and I explained we had no way of providing that because we won them at Christmas party. I told them I had the serial number for the faulty strip ******************. I sent them photos of the new unit, boxes and serial numbers. I even sent a video of the defective strip. They said they couldnt do anything at all without an order number.This is terrible customer service as the lights are brand spanking new. All I want is a replacement for one strip, Ill even send the faulty one back.

  • Initial Complaint

    Date:04/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am filing a complaint against Anker Nebula due to their failure to honor a promised refund after I returned a defective product.The projector I purchased had a quality issue (battery overheating and shutdown). After submitting evidence and multiple communications, the company agreed to refund me upon return. I used the ***** return label they provided, and tracking (ID: ************* confirms delivery and signature by "Llee."However, the company now claims they cannot locate the item and refuses to process my refund. They mentioned police involvement but have provided no proof, despite my repeated requests.The package was clearly delivered and signed for at their facility. Any internal issue after receipt is their responsibility, not mine. As a customer, I have fulfilled all obligations.I request an immediate resolution:Issue the promised refund without delay.If unresolved, I will escalate this matter further.Sincerely,

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered four cameras and installed cameras. After three months, one of 4 cameras did not work and i contacted them to replace. They rejected. I feel like i bought for 3-months services only. I can see they try to expand different products and I hope people donot order short-life products.

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eufy X10 pro has a known design defect of roller brush struck which makes the robot not usable. **** is refusing to fix this and says their repair shop is opening after several months and they may be able to look at it. What a scam when they dont recall and fix the design defect

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had send a warranty claim in for a camera and this business is trying to wiggle their way out of warranty of a camera and send a 15% off code to buy another. That is ridiculous.

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4, 2924, I purchased an iPhone charger consisting of a Nano 511 charger and a 6 foot USB-C to Lightning cable from **************************. Their only shipping option was ****** while I dont like because they messed up a lot of my orders which forced me to close my account two years ago. I was surprised to find out my item would arrive on Nov 5. Upon receiving the package, the box was small and half inch tall and when I opened it, I discovered it was just the cable with is completely useless without a charger. I have a half dozen emails back and forth from Anker and now theyre jerking me around. I want EXACTLY what I purchased, no more no less.

    Customer Answer

    Date: 11/09/2024

    Hello,

     

    The matter has been resolved, no further action is necessary.

    You may close the case.  Thank you for the help.

     

    ***** ******

Anker Technology Co. Limited is NOT a BBB Accredited Business.

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