ComplaintsforAnker Technology Co. Limited
Online Retailer
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Complaint Details
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Initial Complaint
04/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On February 22 I placed an order for euffy x10 vacuum on presale was suppose to ship first week of March.Got an email saying their is a delay and it will ship end of March I have ask for updates to get told should ship anytime. I looked on Amazon today and I can order one for full price and get it Sunday. I called customer service and she said it will ship when in stock I ask for a manager and she hung up on me. My order number is R010301522797SInitial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a eufy cam 2 pro that was advertised not to require the purchase of a home base. I used it for over a year just fine. One day it simply wouldn't connect. After looking into it I was told I now have to purchase a homebase for several hundred dollars or my device (my property) will no longer work. Not just their data storage services, the device will not function at all as a recording device on my own storage or connect to my network. I felt extorted but gave in and purchased a home base to keep my original product working. My cam was up and running again for a brief peeiod (a couple weeks) with the home base and suddenly stopped working altogether. Did the troubleshooting and the camera won't stay connected.I also purchased a doorbell and chime when I got the original camera. The doorbell camera shows half of the image in pink. I contacted customer support and was told every time it does that, I will have to unmount the camera and do a hard reset, then redo setup. It fixes the issue for about a day and goes right back to half pink. I got tired of doing this every day very fast. I reached out again and asked for them to send me one that just works right and was told no, just reset it every day.Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file a complaint against Anker, regarding their product, the Anker 633 Magnetic Battery (*****). I received this battery pack as a gift from a family member last Christmas. Unfortunately, despite its promising performance, I have encountered a significant issue with the product.The battery pack, which is less than a year old, has suddenly stopped functioning properly. It fails to hold a charge as it did initially, rendering it essentially useless for its intended purpose. Given that the product is still under warranty, I attempted to seek assistance from Anker to resolve this issue.However, during this process, I discovered that the receipt for the purchase of this battery pack is on thermal paper, and over time, the ink has faded to the point of illegibility. Consequently, I am unable to provide Anker with the receipt as proof of purchase.Despite this setback, I provided Anker with all other relevant information, including the serial number ***************** and the model *************************** Magnetic Battery (*****)), in the hopes that they would honor the warranty and provide a replacement for the defective product. Unfortunately, I was met with refusal on their part to fulfill their obligations under the warranty.Additionally, it has come to my attention that Anker may also operate under the name Fantasia Trading LLC. While I am uncertain of the exact relationship between Anker and Fantasia Trading LLC, I believe it's important to mention this as it might be relevant to the handling of this complaint.I find this refusal to be unacceptable and contrary to fair business practices. As a consumer, I rely on warranties to protect me from faulty products and to ensure that I receive the value that I paid for. Anker's unwillingness to stand behind their product and fulfill their warranty obligations is not only frustrating but also unjust.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have had extensive discussions on multiple occasions regarding the defective X8 Hybrid robotic vacuum I was sold by Eufy. Each time, support was dismissive and made me feel like they did not care about the issue and desired only to get rid of me after expending the least amount of energy possible. Googling X8 Battery issue yields literally hundreds of complaints and posts that detail the issues that I, and thousands of others, dealt with. Instead of admitting their product was defective (which they did eventually do) they have created a gauntlet of useless customer support tiers to navigate to ensure you get as little money back as possible. Their customer support was horrible. They could not have cared less. Listened less. Or done less to address the very issue they admitted was due to a "Defective Product." It was clear to me that I was talking to someone who was not from the US and whom was primarily talking through chat GPT but using poor prompts.Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello,this is about amazon order number 113-1501078-6127421. The camera stopped working and I need to file a claim with my credit card insurance company. They require you produce a warranty certificate or any official document showing the warranty terms. The customer service was not able to help me.Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 12/25/2023 I ordered a bundle of a F2600 backup battery along with a BP2600 expansion battery (****watt hour) and a solar panel - order number ***** On 12/28/2023 I received the items and found that I received an incorrect model for the expansion battery - an older version Model 760 with ****watt hour capacity instead of what was listed in the order.I've contacted Anker support ticket number: TNM821174606 and they are saying I was sent the wrong unit due to a mistake in their inventory system. However they're claiming the correct replacement item the BP2600 expansion battery is out of stock and are offering only a $50 refund or 2% of the order cost which is not close to the value of 25% lower capacity on an item that retails for $1500 on its own. The only other option is to return the entire shipment which is a couple hundred pounds and would be burdensome, no other option to re-order this holiday bundle for this price anywhere.I see the correct model in stock at other retailers who likely dropship from the vendor like Homedepot.com so it feels like this is misleading.I would like the option to wait for my order to be fulfilled correctly with the items listed, not have to either return the entire order which I no longer have all the shipping boxes for or except a tiny refund of $50 for their mistake.Customer response
01/03/2024
I got an email back from Anker tonight that they have located the correct item in a warehouse and are going to accept an exchange. They sent a shipping return label and I'm going to drop the return in the mail tomorrow so maybe I'm all set now as far as the complaint.
Thank you
Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company sold me a defective product on **** and is not responding to requests for me to return the product.Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a pair of Soundcore Life Q30 headphones. Two months out of warranty the frame of the headphones cracked. Upon doing a ****** search, it appears to be an extremely common issues and obviously a manufacturing defect. Anker and Soundcore refuse to help in any way.Initial Complaint
10/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
R010301364509S Hello, I had a package that wasn't received and only received one e220 and haven't received a refund at all. I told them I was moving and I'm not sure what to do but yet no refund was received yet.Initial Complaint
09/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a EUFY *** 15 vacuum , it worked for about two weeks , and then just stopped working with error message saying battery defective. I Called for support, but didn't have the order number the first time , called back with the order number and was sent replacement battery . I put the new battery in and performed the reset per the instructional video , and still have the same error message . The product is defective , and the customer support was not helpful at all. very disappointing .
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Customer Complaints Summary
37 total complaints in the last 3 years.
17 complaints closed in the last 12 months.