ComplaintsforIMDb.com

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Initial Complaint
04/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was recently charged $149.99 for a membership renewal after a trial expired. It is tied to my Amazon account and there was no clear instructions to cancel the trial and not be charged. I never had this card on file with IMDBPro and did authorized this card to be used for this. I need this transaction refunded and my membership cancelled. The charge was done on April 28th for the amount of $149.99.Additionally, I feel certain that I also never entered knowingly into a promo trial of an IMDB product with any fee ever associated at all. I don't even use IMDB search results and I am circumspect about not clicking on junk offers.
Business response
05/08/2024
Hi,
My name is Cece, from IMDb Customer Support.
I'm sorry for any inconvenience you might be experiencing.
I've reviewed our records and was no table to find an IMDb account under the email address provided. In order to help you, please log in to your IMDb account and contact us using our Contact form:
*******************************************
We are looking forward to help you.
Initial Complaint
04/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am an actor and IMDb has a public profile for me on which they post my film credits, which is fine. However, a few years ago, they began posting a date of birth for me, which not only negatively impacts my professional opportunities but is in direct contradiction to their agreement with the actor union, SAG-AFTRA (see, e.g., ***************************************************************************************************************). I contacted IMDb directly and they told me I would have to sign up for IMDbPro, which is expensive, in order to remove the birth dates they keep publishing but that I could sign up for the free trail membership, remove my birth date and then cancel the IMDBPro membership to avoid the hefty fees. I did so and, immediately upon cancelling the IMDBPro, they removed my headshot and ADDED THE ***** DATE BACK ON. This is a pay-to-play and not ok. It is also misleading and deceptive and fraudulent for them to put up personal data and charge for its removal, even after telling actors they can remove it for free and agreeing with the union to allow the removal of personal info.
Business response
04/19/2024
As documented on our site and in the media reports quoted by *****************, IMDb allows the suppression of ages (birth years) from biographical details. This option is indeed available to anyone with a free (Basic) or paid (Premium) IMDbPro subscription. Full details are available here:
*******************************************************************************************************************************************
***************** has already taken advantage of this option and her age/year of birth is not displayed on her page: *************************************************
If ***************** requires further assistance or wishes to cancel her paid subscription, we will be happy to assist her if she contacts our support staff via the form located at *****************************************
Initial Complaint
03/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was recently charged $149.99 for a membership renewal after a trial expired. Its tied to my Amazon account and there was no clear instructions to cancel the trial and not be charged. I never had this card on file with IMDBPro and never authorized this card to be used for this. I need this transaction refunded and my membership cancelled. The charge was done on March 25th for the amount of $149.99
Business response
04/03/2024
Hi,
My name is ****, from IMDb customer support.
I'm sorry for any difficulties the automatic membership charge *** have caused. IMDbPro memberships are automatically renewed at the end of each period so there is no interruption in your IMDbPro access and benefits.
In addition, please know IMDbPro is an ************** and all payments for IMDbPro are now securely processed via Amazon wallet. If we are unable to complete your order with the payment method associated with your subscription, you authorize us to update your subscription with another payment method you have on file in order to avoid an interruption in your membership benefits.
Ive reviewed our records and noticed that you previously received a 30-day free trial, that was started on April 21, 2019, with this email address. One free 30-day trial is automatically applied for all new IMDbPro members, per email address and/or payment method. After that, the free trial was cancelled and your membership was renewed until March 26, 2021 for an annual IMDbPro membership.
Since you didn't intend to continue your membership, I've confirmed it is cancelled and you will not see future charges. The recent annual fee $149.99 USD was refunded back to the original payment method on March 27, 2024. Refunds typically take 3 - 5 business days to appear back to your card.

If you'd like to confirm that your membership has been cancelled, or would like to reinstate your membership in the future, you can do so here:

*****************************************************

Have a nice day!
Initial Complaint
03/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
IMDB doesn't allow me to upload my demo reel. They refuse to let me delete videos or change the current video to another one set as primary. this is causing distress and affecting my career negatively.
Business response
03/19/2024
Hi,
I'm sorry for any inconvenience you might be experiencing.
We have contacted you through the email address provided in order to offer you a better assistance.
Thanks
Initial Complaint
03/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
after checking the box to NOT DISPLAY my birthday information, IMDB and IMDB PRO continued to list it. Prior to starting this compliant I had to go back and re check it.This is highly sensitive information and I did not give them permission.I have paid them monthly now and they need to repair the damage done. at least this goes into public knowledge if in case they do this to others so please refund me the months you displayed my private personal information. STOP DISRESPECTING ME AND STOPPING ME FROM GETTING TV AND FILM WORK DUE TO YOUR INEXCUSABLE DESIRE TO EXPOSE ME AS YOU CONTINUE TO DO SO SINCE THIS IS NOT THE FIRST TIME IT HAPPENED IT IS ONLY FAIR TO REFUND ME SINCE THE ***** YOU DISPLAYED MY BIRTHDATE.STOP RETALIATING AGAINST ME. REFUND ME FOR ALL THE *****S YOU HAVE BROKEN MY TRUST AND THE *** SINCE YOU ****** WENT TO COURT FOR THIS ISSUE AND YOU CONTINUE TO VIOLATE MY PRIVACY AND MY NEGATIVELY AFFECTING MY CAREER.
Business response
03/08/2024

IMDb is committed to providing complete factual information related to films, television and people involved in
the entertainment industry, including birth dates and other biographical data. We do offer the option to suppress the display of a person's age -- however, as documented on our site (*******************************************************************************************************************************************), selecting that option will suppress the display of your age/year of birth but the day/month will remain listed.
Initial Complaint
03/03/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On January 23rd, I signed up for a free 1 month trial being offered by IMDbPro. I admit that I had forgotten about signing up for this trial until the first attempt on my card was made. However, as soon as I seen that an attempt on my card was made I went to the IMDb pro website and canceled my subscription, which should have been the end of it, right? Well apparently not, because despite cancelling my subscription on February 23rd, and circling back to my IMDb account to make sure that I had infact cancelled my subscription ( The website states that I have in fact deactivated my subscription plan ) IMDb is still trying to charge my card $149.99. I would obviously like for them to stop doing this, because if they're doing it to me then how many other people are they also doing this to? I learned a long time ago to never leave my card turned on or keep money in my checking ( some companies figure out how to bypass a frozen card by using your routing and account number to steal your money.
Business response
03/06/2024
Hello,
IMDbPro is a membership program that offers access to the IMDbPro website and app, the essential resource for entertainment industry professionals.
I see a 30-day free trial of IMDbPro was started on your account on January 24, 2024. That trial continued into a paid membership, which is why you are being charged. IMDbPro memberships are automatically renewed at the end of each period so there is no interruption in your IMDbPro access and benefits.
Please note you had to cancel your IMDbPro membership before the renewal date in order to avoid being charged.
Since you didn't intend to continue your membership, I've cancelled it on your behalf. You will not see any further attempts to process this charge.
If you'd like to confirm that your membership has been cancelled, or would like to reinstate your membership in the future, you can do so here:
*****************************************************
Please let us know if we can offer further help. Have a nice day!
Customer response
03/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and though it is clear that they would rather act as though I hadn't already cancelled my membership, they still have agreed to cancel my membership so my card won't be charged anymore so I find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
02/18/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been a longstanding member of IMDb since *************************************************************************************** to seek your intervention. Several months ago, I terminated an actress from our company. Subsequently, she initiated a campaign to potential sabotage of our film. IMDb staff member contacted me, threatening the removal of my projects unless certain documents were provided. In compliance with this request, I promptly submitted all necessary documentation. Regrettably, during a recent meeting with ************, it came to my attention that the summaries and posters for the following films have been inexplicably removed from IMDb:American Boule ********************************************************* Demons ********************************************************: The Jezebel Experience ********************************************************** 11 *************************************************** These projects, either in the process of filming or already completed. Their sudden absence from IMDb has caused considerable embarrassment and humiliation. Given the circumstances, I harbor suspicions of a potential relationship between the aforementioned terminated employee and the IMDb staff member involved in the project removals. I am compelled to emphasize that this situation reeks of bias and premeditated actions instances of bullying and abuse of authority are promptly rectified. The pandemic and the strikes hindered everyone and it should be understood that these projects were delayed.
Business response
02/19/2024
As stated in the email quoted by ****************, projects listed on IMDb will be removed if/when we are unable to verify that they meet our eligibility requirements. **************** is welcome to resubmit all these projects along with proof that they meet our requirements to be listed (which includes evidence that they are actually in *****************) and we will be happy to review and re-list all projects whose eligibility can be verified.

Customer response
02/19/2024

Complaint: 21312384

I am rejecting this response because I have diligently submitted all the requested documents, which were confirmed as satisfactory by the representative. Additionally, I have provided emails to the attorney as evidence, demonstrating that the actions taken against me are a result of targeting by a specific staff member. The criteria for verification seemed to shift after I complied with the initial requests. Had IMDB conducted a thorough investigation instead of opting for a swift response, they would have discovered that all necessary documents were submitted to validate the films. I invested over a month's time and resources, paying an intern to update the project profiles. Unfortunately, the profiles, artwork, posters, and data have now disappeared. I am not willing to endure this situation for a third time. I am fully prepared to escalate this matter, having filed complaints with the State Attorney General and Consumer Affairs. Furthermore, I have legal representation and media contacts on standby in the event that IMDB responds with a generic, non-apologetic reply, devoid of restoration and an investigation into the staff member's actions. If a resolution cannot be reached, I will instruct my attorney to pursue monetary damages through legal proceedings, citing collusion, prejudice, and religious bias as grounds for the legal action. All I have requested was an apology, restoration of the projects and the data that was approved with it. This is more than fair and as modest a request available under the circumstances. The BBB complaint is a goodwill gesture for respectful resolve at the lowest level, before escalating a matter that can only increase from arrogance. I hope that is not the case.

Sincerely,

******************************
Business response
02/20/2024
IMDb has clearly defined and documented criteria to determine the eligibility of information. **************** is welcome to submit or resubmit any data he believes to be meeting our eligibility requirements, along with supporting documentation verifying its accuracy and, if our editors determine that it fulfills our criteria o be listed, we will be happy to accept it.
Customer response
02/21/2024

Complaint: 21312384

I am writing to express my rejection of the response received, citing several concerns that necessitate further investigation and resolution. The instances of targeting by certain staff members persist even after our recent communication. I possess documented evidence, complete with timestamps and dates, confirming the timely submission of all required documents to a representative identified as "*****." Upon resubmitting certain projects, subsequent approval was granted. However, upon reviewing the platform, I discovered that the films "Yahushua," "Hebrews 11," "American Boule," and "Duped: The Jezebel Experience," along with their ****************** and artwork, were removed from IMDB. Notably, these projects bear "religious and ethnic themes," indicating a potential bias rooted in religious and racial factors. Regrettably, this ongoing situation has compelled me to seek legal counsel, resulting in the escalation of the case to government complaints. The actions taken by IMDB, specifically the removal of content, are perceived as biased and racist, causing significant harm, not only in terms of lost artwork but also in the emotional distress experienced by the staff involved due to the persistent distraction and bullying tactics employed by IMDB. I wish to inform you that legal action is now underway, and we intend to pursue damages and violations against Amazon, *******************, IMDB, and all parties implicated in this matter. The alleged acts are characterized as racist and discriminatory, particularly against religion and African Americans.
We anticipate your prompt attention to this matter and a comprehensive resolution to address the documented issues and alleviate the adverse impact on our projects and team.

Business response
02/22/2024
IMDb's eligibility criteria for including content are published on the website. Our data is regularly updated and checked to ensure compliance with those requirements, and any information whose eligibility can't be verified is removed. **************** is aware of these requirements, and any information he wishes to submit will continue to be checked and accepted or rejected solely based on those criteria.
Customer response
02/22/2024

Complaint: 21312384

I am rejecting this response because: I am scheduled to file a formal complaint as I have repeatedly provided the information and documents requested and still denied as retalialation. I am also in communication with ********* Mr. ******** and ************** and have made them aware as my complaints with the **** State Attorney General, ACLU, NAACP, ************************* News Show are completed.

Sincerely,

******************************
Initial Complaint
02/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for IMDbPro. It had two options pay one time $20 or pay month-to-month for 12.95$ I did not read carefully so it is my fault that it charged me $150. so I thought it was only going to charge $12 and charged $150. I cannot afford that Im hoping that they can refund my money completely since it hasnt even been 24 hours. There is a phone number but when you call it it says there is no way to talk to them live you have to go through email so Ive been emailing and no response on top of all this I dont even have the service so I pay for something Im not even getting every time I try to access the page. It says I need to buy it and I already did buy it. I have a statement from my bank saying I am BD pro $150. I also have the email saying welcome and thank you for signing up for IMB pro but it will not let me on the site They are not responding back. It has not been 24 hours yet. I will give them that I do not like how you cant talk to someone on the phone and you have to wait for an email hours later. I want my money back and if they wont give me my money back, then I want to be able to at least access what I paid for.
Business response
02/14/2024
Hi,

My name is Cece, from IMDb Customer's Support.
I'm sorry for any inconvenience you might be experiencing.
I've reviewed our records and confirmed you contacted us on February 13th, **** and the same day we replied to your concern confirming that the annual fee ($149.99 USD) was refunded back to the original payment method on February 13th, ****.
Refunds typically take 3 - 5 business days to appear back to your card.If you don't see the refund reflected past these days, please reach out to your card provider directly for further help.
Please let us know if we can offer further help.
Initial Complaint
02/08/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On February 6, ****, an employee of either Amazon or imdb.com charged a membership to imdb.com in the amount of $149.99 to my Sofi debit card, on file with my Amazon account.This has happened two additional times before. Causing me to dispute the charge, cancel the card, wait for a new card, contact vendors and creditors who used that card and other annoying things. All things that caused an annoyance to me. No financial gain was made by the person who did this. The membership was filed on imdb.com with my email. I had to go to imdb.com and cancel it.This last incident was charged on my Sofi card, no more than 4 days after linking it with my Amazon account. I was thinking I was safe, because I wasn't using the other two cards from the banks that had been used in the past. I contacted Amazon about the charge, because the "purchase" eventually showed up thru my Amazon digital purchases. Amazon owns imdb.com. They told me nothing but that I had to dispute the charge with my bank.The phone number on the transaction is imdb.com's number ************ which is their "hotline" but you can't leave a message. I also have a terminal number. I believe it's someone that knows me. Either way it's fraud and they need to stop it. I've canceled my Amazon Prime account after almost 20 years of being a member, which really irritates me. My cards should be safe, and not be available to some crazy person to reek havoc on my finances with out of spite.
Business response
02/20/2024
Hi,
My name is Cece from IMDb Customer Support.
Im sorry for any inconvenience that you might be experiencing.
Please be advised that due to the sensitive nature of the situation requiring detailed explanation, we have reached out to you via the email address provided.
Let us know if we can offer you further assistance.

Customer response
02/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
02/05/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My complaint is against IMDb for unauthorized publication and refusal to remove my personal details, including my full birthday and work history, from their website. Despite multiple requests, IMDb has either ignored or denied these requests, violating your privacy and potentially exposing me to risks. I am seeking the BBB's assistance to mediate this issue and ensure the removal of my personal information from IMDb's platform.Please remove this page and delete my information from IMDb's database **************************************************
Business response
02/07/2024
Upon further review of the facts surrounding this request, we have determined that the posting of the name *************************** does not meet our policies for posting factual information. As such, we are removing that name from the site.

Customer response
02/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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