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Business Profile

Online Gaming

Double Down Interactive, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This game app is a scam I uses it to relax instead they lied to You about playing free and then with the jackpot hours spent some much money not even one day I depend over $500 and they ate the chips so fast spent over ***** in this game instead of relaxing myself got more stress they are horrible once you make a purchase they eats those chips so fast that you end up feeling worst all this game should not allow to have people spend money is all a lie

    Business Response

    Date: 05/31/2023

    We appreciate your taking the time to provide a review on your experience playing our games; I am sorry for any frustration you may have experienced. Our goal is to provide our Players the very best social gaming experience. If you have any specific questions or concerns please reach out to our customer service team. You can reach them directly at ****************************************** and they are always available to provide personalized service. Thank you.

Double Down Interactive, LLC is NOT a BBB Accredited Business.

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