Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service **** has told me multiple times that something wasnt covered under the paid maintenance agreement or warranty. After disputing it with them they come back with- oh no. That IS coveted. Service ****. is a nightmare each and every tIme. For 4 years I've taken my car here and each time has been horrible. I only took it here because I made the mistake of buying a maintenance agreement. Way too many problems to list. multiple times they've tried to charge me for work that was covered under maintenance and warranty coverage. I had to dispute it and they came back with oopsie that's covered. they also tried to say that something was under warranty but I would have to pay for the alignment due to the warranty fix. yet another, oh looks like thats covered.appointment times mean nothing. I told the person on the phone why I was bringing it in. I walked in at my appt and was told they would need it all day.tell people that when they make the appt. takes hours just to do an oil change on a scheduled appt. after blatantly lying about warranty coverage I asked if it was safe to drive my car so I could possibly check with a reputable mechanic and they said they had no way to know if it was safe to drive. they wouldn't tell me if my car was still taken apart. guess where I had to get my car fixed?had the car in for maintenance and then a couple months later major repairs and more maintenance is needed. they didn't say the other maintenance work was needed. another 8 hours sitting in their lobby. 30k miles on a honda bought and maintained by seattle Honda is falling apart. There is zero trust in their absolutely shady service ****

  

  Business Response

  Date: 02/26/2024

  Ms. Gallez purchased her 2019 CR-V from Honda of Seattle on 10/23/2019. With the vehicle, she also purchased a maintenance agreement to cover basic services and an extended warranty to cover mechanical failures.
  
  During the service performed on 10/14/2023, the inspection performed indicated that all serviceable fluids were in good condition and no attention was needed. At that time, the vehicle was at ****** miles. *** inspection form is attached. *** manufacturer recommends replacing the transmission fluid every ****** miles, dependent on the condition of the fluid.When the vehicle was brought in on February 10th, 2024, it was at ****** miles which is on par with the manufacturers recommendation for the transmission fluid to be replaced.
  
  Most repair facilities charge a diagnostic fee, which allows the technician to determine the cause of the issue and advise on the necessary repair. ***** was advised upon check-in that the diagnostic fee would apply if the determined issue was not a warrantable concern. She was also advised that the diagnostic may take several hours, depending on the cause of the issue. She authorized the diagnostic to be performed. Per the technicians notes, there were 2 separate issues that were contributing to the original noise concern.*** first issue was the worn condition of the transmission fluid, and the second issue was the failed wheel bearing. *** Service Advisor, *****, advised ***** that the repairs would take additional time to be completed. He offered a rental vehicle to *****, but she declined and requested to wait for the vehicle while the repairs were completed.  
  
  We are not able to determine if a part will ultimately fail in the future, we can report that the part is worn or not to factory standard at the time of service. Because of this, we were unable to advise on the safety of the vehicle.

  *** transmission fluid is not a warrantable item and not covered per the maintenance agreement. However, the failed wheel bearing is considered an internal failure and was covered by the customers warranty. *** warranty also covered both the alignment that was needed after the wheel bearing replacement, and the cost of the diagnostic fee. 

  Because **************** authorized the repairs, and they were completed per her request. Honda of Seattle is declining her request for reimbursement. 

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While making a u-turn just outside my residence my ball joint snaps and my axle collapses to the ground just as I straightened out. I had a flight very early the following morning to go to *********** for by birthday. I use AAA to get it towed to the nearest place accepting drop offs, the Honda of Seattle, airport way. I get a call while Im boarding my flight the next morning from an employee inquiring about the car. I explained that I could not talk at length but I needed a quote some time today. The person on the phone told me they had already began looking at the car and gave me a rough quote based on what they saw exceeding $3000. I vehemently responded that I could not afford that amount, even sharing that it was nearly the amount I had left on the car note. The person Honda of Seattle employee then told me that I had ample time to come up with the money due to the facts that a). His boss was out of town for the week and could not approve of the parts to be ordered for the repair and b). The parts themselves would take a week or two to arrive once ordered. I thanked him for the info and told him I would tow my car out once I returned from vacation and accept the storage fee. The person on the phone insisted I mot make *** decisions until their boss provided the final quote. I agreed to this and hung up the phone. Days into my vacation I get a call from the Honda of Seattle informing me that my repairs were completed and to provide an email for an invoice/receipt. Upon receiving the email and seeing a charge for $4300 I immediately called the dealership to ask why they repaired my car without consent. I was told somebody approved it. When I got back home the very next morning I visited in person to get my car where I was told my vehicle would be in possession of the business until my outstanding balance was settled in whole. Please help me find justice in this matter. They violated washington law by not providing a quote or awaiting consent to operate.

  

  Business Response

  Date: 11/17/2023

  Thank you for the opportunity to respond. ****************** approved the work on his vehicle on February 24, 2023 at approximately 12:30pm. We have made several attempts to collect on this invoice.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have arrived to ***** Honda in ******* (****************************************************** *****) today for a free oil change service that was coordinated by my partner for his car at 7am as per scheduled. I have specifically said that only what my partner had agreed upon should be done. The representative, ****, proceeded to signing me on a document and taking the car. Than the services that were performed were not as per requested, they have added a break check and filter changes an labor, all of which are too early for a ****** miles car. Misleading me probably as a result of my accent. Later I confirmed with my partner that only oil change was required and that they should not have done that. When I called ***** he hang up the phone, the agency manager ***** is not answering. Please help me to get almost 300$ of unwanted and unneeded service back.

  

  Business Response

  Date: 02/23/2023

  It looks like this complaint is for ***** Honda in *******.  We are Honda of Seattle, in Seattle - next to the Seahawks and Mariners stadiums.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can think back to April 19, 2021, where my Honda Civic was left for labor and service (of a noise and vibration issue) on April 16, 2021 to April 19, 2021. The Service Advisor was **** ******************************* and Invoice #****** with a sale receipt of $1886.90 with work performed at Honda Seattle, my radio *** was returned sagging. The *** was visibly diagonal as if tilted or sagging. My Honda Civic 2009 had gone in for noise and vibration issues, but the mechanic *************************** on shift was not successful in repairing those issues that it even caused the *** of my radio to appear slanted (the radio station and number digits of the clock appeared to show halfway,) because the mechanic performed on the "mount and motor replace" labor on this visit and at the time enough work had already been performed to my Honda Civic 2009 ,the radio *** was left tilted. I continued to keep the maintenance of my Honda Civic 2009 and on February 04, 2023, I took it to Honda Seattle for an oil change service that was assisted by Service Advisor **** *************************, Invoice #****** with a sale receipt of $80.35 for work performed on my Honda Civic 2009. I went with my brother for an oil service maintenance at approximately 1:30PM and while getting my vehicle I brought back the issue about the radio *** to the Service Advisor (*****) and to better explain myself the issue, I took a photo of the radio *** at 3:44PM and also physically showed him (*****) the problem. Service Advisor ***** stated for my brother and I to continue waiting inside and he would have other personnel of Honda Seattle have a look at it. After approximately forty (40) minutes of waiting, my Honda Civic 2009 *** radio was returned broken. The radio *** is now a blank blue color and the push buttons and turning k**** are broken. I finally spoke to a Supervisor named **** and he stated he would talk to his Director named ***** about this issue. I want and need my radio *** fixed and the push buttons and turning k**** repaired , because this problem originally initiated at Honda Seattle. I left with my brother the Honda Seattle location at approximately 4:36PM on 02-04-2023, as an unsatisfied customer. I have attached eleven (11) supporting documents to the statements I have mentioned above.

  

  Business Response

  Date: 02/16/2023

  TFebruary 16, 2022
  RE: *********************************
  Complaint# ********
  
  On April 16, 2021 ******************** brought her 2009 Civic to Honda of Seattle for regular maintenance. The services performed included: a four wheel alignment, replacing the front windshield wiper inserts, replacing both rear shocks, replacing the passenger side differential axle seal, a transmission fluid service, a brake fluid service, an oil change, tire rotation, and a fuel induction service. The motor mount replacement was recommended by our technician but declined by ********************. All of the aforementioned services were performed either under the hood or on the exterior of the vehicle.
  
  ******************** returned to Honda of Seattle on September 7,2022 for an oil change and tire rotation. There is no record of the customers *** concern being reported during this service. On February 4, 2023, ******************** returned for another oil change and tire rotation. It was on this visit that the *** screen issue was brought up to her Service Advisor, *****, who then brought the issue to the attention of our Service Drive Manager, ****. After inspecting the vehicle, we were able to verify the customers concern. However,since the concern had not been brought up during any previous visits and the vehicle had been driven over ****** miles since the original visit, we had no way to verify when or how the issue initially occurred.
  
  **** advised ******************** that since the *** screen was not sitting correctly inside the vehicle that the issue would continue to happen and potentially get worse over time due to wear and tear.  As a gesture of goodwill, we have offered ******************** 50% coverage towards the replacement of the *** unit. Her estimated portion of the repair cost would be $276.00 plus tax, should she choose to move forward with the repair. ell us why here...

  Customer Answer

  Date: 02/19/2023

  February 19, 2023
  

  Re: My Dispute
  

  Dear BBB,
  

  Thank you for your quick and efficient communication in regards to my complaint submitted on February 10, 2023 against Honda of Seattle.  My assigned complaint is ID 19379421.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with the needed information to be included.

  I left my Honda Civic overnight between April 16, 2021 and April 19, 2021 at Honda Seattle.  I do not deny the work that was done to my Honda Civic, but upon inspecting my Honda Civic while test driving it on April 19, 2021, I noticed that the noise had not left and the *** panel was slanted low.  I quickly went back the same day to Honda Seattle and requested to speak to the mechanic that had worked on my vehicle.  I asked him if he had worked on the motor mount replacement  because I thought that looking at my *** slanted low could have had an impact on my *** panel and the noise issue was still heard.  So, it is correct that I decided not to have the recommendations of the motor mount replacement or the cooling system flush because there was no guarantee that the noise that the vehicle still makes while driving would cease.

  
  But, regardless of the *** appearing slanted on April 19, 2021, I was able to visibly see the radio station and the clock as well as to continue using the rotating k**** and push down buttons.  *** k*** on the left side was used for volume and the center button on it was for turning on and off the radio.  *** press on or push buttons on the center were used to change the radio station, the band, and set the clock.  So, I was content to still have a visible *** radio with buttons and k**** still operable at the time.

  
  But, on this last visit to Honda Seattle on Saturday, February 04, 2023 for an oil change service, I noticed that the oil change percentile reading was still at 20%.  I wanted to notify the Service Advisor **********; to have it reset and while I was still inside my vehicle and not having left the premises I took a photo of my *** radio slanted low to also bring it to his attention. *** photo I took shows the *** is still visible and still slanted low.  I did attach the photo I took on February 04, 2023, where the *** is still visible and shows the radio station FM **** and a time reading of 4:45.  (One hour ahead of Seattle, ** zone).   After I had gone inside the waiting area of the Honda Seattle to wait for approximately forty (40) minutes for my oil change percentile reading reset and my *** radio looked at, I was allowed to go back out and pick up my Honda Civic without first visually inspecting it one more time.

  
  While getting inside my Honda Civic once more, I noticed that the oil change reading was now showing 100%.  Next, I checked my *** radio and quickly noticed that my *** was totally blue.  I checked the buttons for the radio and noticed that my *** was more damaged than before my complaint.  Yes, I do agree with Supervisor **** that some things get damaged because of wear and tear, but how can you explain to me that my ***s k**** and push down buttons became broken during a forty minute waiting period while my Honda Civic needed an oil change reading reset?

  
  As of today, Sunday, February 19, 2023, I continue to have a non-visible *** that is all blue and the left k*** broken along with the push down buttons inoperable.  I did attach a second photo showing how the *** shows only a blue background. That's how my Honda Civic was returned to me, the second time on this most recent vehicle maintenance service of Saturday, February 04, 2023.

  
  In reference to the repair or replacement of a new *** radio, I would like to make a final request of having that service provided at a Honda Agency that is closer to my home in the *******************.  That being Honda of ******** located on ************************************************** with tel: ************** or Honda of ******** located on ******************************************************** with tel: **************.

  
  In reference to how much the repair or replacement would cost me if it is 50% of the cost, can you provide me with the total dollar amount that I would need to cover out-of-pocket including taxes and I would like to know if this amount includes labor, as well?

  
  I thank you in advance for the time and consideration that you have given to this matter. I am submitting my response within the seven (7) calendar days from reading my mail on February 16, 2023.
  

  Sincerely,
  

  Honda Customer, *********************************
  
  

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 12, 2022 I purchased a 2021 Honda Civic from this dealership. I am an permanent resident in ***********, **********. I am in Seattle, ** working as travel nurse for a ******************************************** I was told by the salesman ***************************, that I was not allowed to register my vehicle at my permanent address in ***********, **. This is my permanent address, its on my drivers license and I own a home there. He stated since I was working in ** for an extended period of time then it would have to be registered in **. I told him multiple times I wanted the vehicle registered in ** since the temporary housing I am leasing in ** is not my permanent residence and I do not live here. The dealerships used my temporary housing in ** as my current address for the loan finance and for the tax, title and license in **. I paid the ****% tax title and license for ** instead of the 4% for **, when I am not a resident of **. They overcharged me and manipulated me so that I would pay the ** tax, title and license, this would increase the amount financed and both the dealership and salesman would make more money. I contacted the salesman multiple times with no response. The manager contacted me and eventually said they did nothing wrong and they would not refund me money or register it in **. I do not understand why I have to pay ** fees when I am a resident of **. I live in ** and the car will be driven to **. The fees should go to ** where I live. I would like Honda of Seattle to register my vehicle in ** where I am a resident and refund the different in tax, title and license between the 2 states.

  

  Business Response

  Date: 10/31/2022

  BBB
  Case # ********
  
  Ms.  ****** purchased her vehicle from ** on September 12th.  At the time of her signing she new that we were using her Seattle address for her Financing and ********** of **************** *************** signed all of her documents with her Seattle address, these documents included the sales tax and licensing fees for ****************.  She also signed the *** paperwork to license the vehicle in ******************************************** drivers license is from **,  the apartment rental agreement she provided ** with is for the *******************. The customer did not provide ** with any proof that she would be leaving the state. It is the dealers responsibility to collect state sales tax on behalf of ********** of ******** The dealer does not keep the tax and has no benefit from it, nor do we benefit from the license fees collected for the ********** of ********************* customer has all rights to address this issue with DOR.  The web link below will instruct her on requesting a refund from the state.
  Apply for a consumer sales tax refund | ********** ********** of ************************************************* Sales Manager
  Honda of Seattle
  

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18307728
  
  I am rejecting this response because: I did provide the dealership with proof I was leaving soon. I told them I was leaving mid November 2022 and I was on a 3 month work assignment providing critical medical care to Pediatric cancer patients in the *******************. I come to the state to help the nursing shortage and this is how I am treated. I needed a vehicle, I did not buy it for recreational purposes. My previous vehicle has been totalled a few months prior and was in the state with no transportation. The actions of these car salesman makes me not want to come back to WA.  I provided them with a letter from my company with proof of the assigment start date.  They dismissed this over and over and stated since I was going to be here more than 9 days after the purchase it needed to be register in WA. There is no link provided and there is no guarantee that DOR and or DOL will refund the money.  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/01/2022

  Hello ********,
  
  Honda of Seattle simply follows our State Law, we apologize that you do not agree with the law here.
  
  Here is the link for DOR and DOL.

   

  Apply for a consumer sales tax refund | ********************* of ********************************************************************************************* Manager

  Customer Answer

  Date: 11/05/2022

   
  Complaint: 18307728
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early August, my partner and I placed a deposit on a 2023 Honda Sport as they were made to order only with an anticipated arrival date of end of August. We placed a $1000 holding deposit on the vehicle and were told that the dates were only "anticipated" dates due to manufacturing and transportation etc. Come closer to the date we submit our trade in information and Honda pulls my credit multiple times in search for the best loan deal that would fit our needs. The vehicle arrives to the dealership on Monday August 29th, which is the day that I had a minimally invasive surgery. I get a text message from the agent we were working with on August 31st urging us to come in before the end of the day to complete the purchase. I explain to this agent that both my partner and I are at work until Friday and we are severely short staffed so we are unable to come in until Friday but agree to take care of as much as possible remotely. My partner receives a call from the manager at Honda on September 1st (Thursday) and he says that if we cannot come in by the end of the day on Thursday they can no longer hold the car for us and it will be placed as buyable on the sales floor. My partner and I were completely aghast seeing as how we waited for about a month for the vehicle with an "anticipated" arrival date and the dealership couldn't allow us merely another 24 hours to come in and take care of the rest of the loan. I received multiple inquiries on my credit as well as my partner but were basically out of luck because they were not willing to wait another day. The whole month of August we could've explored other options for purchasing a vehicle and this just feels like a very disgusting business practice. We used our money, hurt our credit, pulled the down payment out of savings and ended up not being able to get the car we wanted. The managers gave no valid excuse for this and said it was business.

  

  Business Response

  Date: 09/08/2022

   Honda of Seattle understands and apologizes for any issues this may have caused however we did not feel comfortable moving forward with the transaction.  The terms of the transaction changed including the buyer of the vehicle.  It was very difficult getting the loan approved due to the amount of negative equity on the trade in vehicle, money down was changed from $5,000 to $1,000 making the approval we did receive unable to use. Honda of Seattle refunded the deposit and considers this matter closed. 

  
  Thank you

  ***********************

  General Sales Manager 

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17915625
  
  I am rejecting this response because:
  We were still negotiating the money down to place on the vehicle. We pulled money out of our savings to help with the negative equity. You guys didnt even give us a chance to get off of work to even negotiate anything. 6k down is what we were negotiating with just my own credit and information. We hadnt even pulled my co-signers information before your company decided to cancel the vehicle we waited a month for. You will remove the credit inquiries from my report. This is an unacceptable response to the situation. 
  Sincerely,
  
  Adnnerida ***************************

  

  Business Response

  Date: 09/26/2022

  Good Afternoon,
  
  We had worked with this client and the aspects related to financing/purchasing continued to change and we released the vehicle and refunded the customers deposit. We worked with the customer for two days, the customers terms, down payment, negative trade equity and then adding a co-signer continued to change. The customer can contact the credit bureau to remove the inquires and we are happy to assist.
  
  Thank you.

  ******************;

  General Manager

  ************************************************************

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 17915625
  
  I am rejecting this response because:
  
  

  I was told that Honda would send a letter to the credit bureau to remove the inquiries for both my partner and I. Please keep your word on this at least and I would be more than happy to drop the subject. This is what I was told by the manager on my original call and I expect it to be followed through. 
  Sincerely,
  
  Adnnerida ***************************

  

  Business Response

  Date: 10/06/2022

  On 9/29/2022 @ 4:51pm I emailed Ms. ************ the information needed by the credit bureaus to dispute credit inquires. We have to get a letter from the consumer to send into the credit bureaus to dispute.
  
  The email was sent to ************************** on 9/29/2022 @ 4:51pm.
  
  
  Thank you

   

  *******************

  General Manager

  Honda of Seattle