Business ProfileforBMW Seattle

This customer service center is a liar! They madeus to change tires, but we received a defective one that causesleaks. However, they refused to replace and continued to allege other reasons for additional money.They advised us to replace our tires due to a mileage of 25K in our routine oil change. We paid around $2000 for four tires with alignment but received the right rear one with a problem that caused leakage. We retained the inspection footage from the oil change to show that nothing else was wrong or cause for concern, particularly tire leakage or wheel damage. There are no leaks or tire pressure issues with the old tires. One of the replacement tires (right rear) began to leak by 1-2 PSI every day on the same day we picked up the automobile. On our initial return visit, this service center explained that it is a "computer calibration" problem. The car must then be re-pump every two days. On our second return, the service center began to aggressively claim that it was our fault. First, they deny that there might be a faulty issue even without examination and demand $80 for a warranty replacement. After an inspection, they stated that the wheel was fractured and was causing the leak, and they demanded $1200 for a replacement. They accuse us of doing anything to the wheel and taking responsibility. We believe the service center is to blame for the problem for five reasons, including the fact that we don't know if the wheel is to blame. 1) Inspection video from the oil change time shows that the wheel has no damage and tires have no pressure issues prior to tire replacement, implying that the wheel was not broken until the tire change. 2) The tire began to leak immediately after replacement, thus we believe they ruined it during tire replacement and alignment, where they could examine the tire pressure monitor history on the *** system. 3) They can't guarantee they didn't break it during the tire change and alignment, especially because the video shot after the replacement didn't show the same wheel status as the others we received. 4) They did not discover such an issue at the initial visit, despite the fact that the leakage issue had been there for 7 days, and 5) who would pay for the next "reason" if the wheel is not the root cause? Their tone is disrespectful, especially when they constantly implying that because we are foreigners, our English is poor and they cannot "understand" us. They try to deceive us by suggesting that we lack professional sensibility and English proficiency. Finally, they asked for $900 as a discount, but we're not sure if that's the proper solution.