Reviews

Review Details

• Review fromKatherine W

  Date: 07/13/2024

  1 star
  Warning, Warning! Do not use this company. I hired this company in 4/19/23 to move my items from ** to ******** for pick up to be 8/28/23. Made reservation with **** who was very helpful and I believe was honest. He kept in touch with me for a few months. I did not get a return call from him but his number was disconnected and no longer worked there. The person I spoke to from now till items were delivered was ****.The items were picked up bright and early from 2 locations. The 3 guys that came to load truck were very careful with my items that I could see. Everything went smoothly except I paid extra amount when loaded. Estimate was $4965 to $6347. I was expecting my items on 9/4/23. Did not show up so I called ****. Was told my items were in the warehouse and will be delivered within the next week. I never wanted or requested my items to go to storage..Next week came and gone. Now Im being told that they were waiting on driver to return to **. Another week goes by. No items. Called **** was told driver sick no one to drive truck. Next week I call and **** told me the truck is in the shop. Im so frustrated now I call and call and call for updates. Then I started receiving emails saying theres been a delay in my shipment beyond their control. Thanked me for my patience. Yeah right. Received that email for 3 weeks. Finally i receive an email saying my items were on the way and would arrive in 3 days. No phone call. Got a phone call from driver saying that it would be an extra $1,200 dollars to unload my items at my home because no place to park truck. Which was bs. Anyway I told *********** the driver no way so I got a storage to load my stuff into. *********** pulls up to storage on 10/20/23 and wanted another $75 to unload it. After i finally after getting items to my house i find I'm missing a Beatles collection shadow box that had dolls since 1964 in it. A set of Snap-on tools, and many many other items. Wish I could say more but my characters er up. They suck!

• Review fromJanet H

  Date: 02/03/2024

  1 star
  Do not use this company! We moved out of state using them and it was total disaster! It was way more expensive than their quote, they handled our packages like they were tossing garbage! We had so many things broken that can't be replaced and I don't mean cracked glasses...most of the ******** glass items were shattered! They had been dropped several times for that kind of damage to occur. We filed a claim that was finally denied...big surprise! They took no responsibility for any of it!! Please use ANYONE ELSE BUT THEM!!

• Review fromzygmunt S

  Date: 12/06/2023

  1 star
  This is one terrible company! It took over 4 weeks to get our furniture from ******* to ********, ** without sufficient medication and the need to secure alternative lodging. They did not response to several calls asking where our furniture is.Now I've been trying to receive compensation for the damaged items for over the past 4 months.Move US does not even get a one star rating.

• Review fromJillian H

  Date: 05/02/2023

  5 stars
  ***** was extremely helpful! He provided a quick quote over the phone, gave me all the info we needed, and was very professional.

• Review fromRobert W

  Date: 04/24/2023

  1 star
  The absolute worst moving experience I have ever had. Was quoted ~2k on the phone. The final cost ended up being ~4.5k, with them tacking on fees every step of the way. Though, I cannot prove it, I a fairly certain they lied about transferring my things to a shuttle to make the final delivery to my apartment (an extra fee, of course). Finally, it took them over a month to deliver my things.

• Review fromNiki F

  Date: 01/20/2023

  5 stars
  This was my 5th full-service move in the past nine years, and I can safely say that it was by far the best experience I have had with a moving company. They were friendly and responsive from the get-go. Never pushy and always understanding. We had the same crew from start to finish, and they were fantastic. ***, ***** and ****** were professional, courteous and supremely helpful. We had a few heavy items at our destination that needed to be re-organized and they were more than happy to help. MoveUs wasnt the cheapest option, but it was worth every ***** and I would absolutely use them again.

• Review fromAlex R

  Date: 11/03/2022

  1 star
  Texted my personal cell and called me a dickface because I had to hang up a cold call as I was in the middle of a vet appt.

• Review fromSonia R.

  Date: 10/23/2022

  1 star
  WORST! Quoted 2k on the phone. When movers arrived they told us there was extra fees due to stairs-being a townhouse-no backyard exit- 2k became 8k!!! We had to use them because we had to be out of the house in 7 days. They also told us ***** day delivery. WRONG. It took a full MONTH! We called several times to check and they finally responded with ***** WEEKDAYS!! Complete bs! Most people asks these questions PRIOR to scheduling and the most BS thing is they did deliver on a Sunday! Last i checked, Sunday was a weekend. The driver came alone and the company hired someone in the state we moved to. I'm sure they dont have workers on stand by that just come out whenever there is a load. HOWEVER! They did not do any type of background check or get any formal identification from the hire. They hired him off ********** or ******** and they weren't 100% sure. They pay the worker cash after the upload. They have a complete stranger walking through our home. I trusted this company but come find they really are a load of crap! This in state worker ended up stealing all of my jewelry that i had tucked away in my closet. I personally brought all my jewelry with me because I couldn't leave it in my load with the movers. He stole 100k worth of things and when i needed information on the worker the company had no idea who this person was. The phone number they had for him was disconnected and they only had a first name. No ID of any kind and since they didn't pay him with a check that they could have the bank trace i was basically ***. I understand a proper employee can also steal. Bad seeds in every company. But they can fire that person and press charges with the information they have. This worker is completely unknown! I was scared that he would return for the things he saw being unloaded. Ive called the company everyday for a month for their insurance to eat reimbursed for their negligence but i have not had one call returned. They also haven't answered the detectives calls.