Reviews

Review Details

• Review fromLeticia S

  Date: 01/14/2025

  1 star
  If I could give less than 1 star I would. The issue with my car was misdiagnosed. I spent over a thousand dollars based on their technicians diagnosis only for my car to still not start. I was then told to make another appointment which would cost more money. I took it elsewhere, the issue was diagnosed correctly and I paid less. When alerting wrench to the misdiagnosis, they tried to void the warranty on the part they installed because I took the car elsewhere. Did they really think I would continue to pay them money to guess at a problem they already didnt fix. DO NOT USE THEM!!!

• Review fromHelene M

  Date: 01/07/2025

  1 star
  False advertisement: I was quoted me ****** orginally then they said the part is the reason of the expensive of it going over ****** more. On the email it said it will not charge you in one manor then it took the money out 48 hrs before. Then, I was quoted for over *******. I have been sitting in this shopping plaza in a town called ******** ****. This was recommended. I don't have the extra 350. If anything happens till another mechanic shows up that I hired this is on you. I'm the email it doesn't say the estimate price. They uncharged the client but the worker doesn't that extra money.I am still sitting here and last 3 cops surrounded my car. One cop had his hand on the gun. I got my three dogs with me. I am not leaving my car for safety reasons and since you haven't credited me money your delaying me on getting help. My anxiety is threw the roof, my animals safety comes first. And my car second. I am so jumpy that protecting my dogs are that important to ***** car is locked at every door, my alternator has died and your willing to iligally up charge me without even letting me know my a phone call. I hope you get sued, I hope the state of California investigates you. I would differently not put harm to others like you have done to me. As I am writing this a ****** ****** moved toward and open the door and then rolled away. I am sickened to say the lease. You violated so much...I just want my money credit so I can go on my merry way....

• Review fromDavid R

  Date: 08/05/2024

  1 star
  Wrench replaced my struts and shocks on May 28, 2024. The installation went fine, however the left rear shock became disconnected. I made an appointment and the technician came and did an inspection and he said that he didn't have the proper equipment and agreed he would be back on August 05 to handle the repair. The technician didn't arrive and I called their main number and they said they had no record of the inspection visit and no record of the appointment. The main number is a call center located in some other part of the world and they were no help at all. They denied that there had been an inspection. I believe that this company is not trustworthy and I recommend that they should be avoided.

• Review fromShayla L

  Date: 11/27/2023

  1 star
  Nov 18, 2023 I called wrench to notify them that the thermostat they replaced July 12th 2023 has went out. So I had to let them do their own inspection for it to come back that I was right. Which I spend $699.10. For it to go out again 3-4 months later. Today nov27th @ 7:46am ****** called to reschedule my appointment keep in mind my appointment was scheduled at 9am. Wrench chargers a fee to the customers if there are late or reschedule not in enough time a $175 dollar less than 12 hours. So with that being said what happened when there employees violates this. What does a customer receive. Keep in mind this job today is a warranty department issue because when it was replaced on July 12th 2023. This isnt the first time wrench has give horrible service and if I didnt have a warranty for my thermostat I definitely would have went somewhere else. I did express my issue from previous experience and wrench just told me to call back if theres is any issues. But you only are able to speak to the phone person not a manager or the warranty department cause they said they have to send them an email and they will get back to me in 24 hours. How does this help the customer.???? Want us to wait around for a phone call.They are always late, wrench doesnt hold employees accountable for there mess **** Now my appointment was rescheduled for Wednesday nov 29th. I tried to have someone come out before thanksgiving due to the fact I called on that Monday or Tuesday. So instead of me being able to spend time with my family I was stuck at home with no vehicle. I feel I should have the my money I paid the first time back and something needs to be done to wrench for horrible communication and service. And I also have to figure out means to getting to work Monday, Tuesday and Wednesday due to they say no one can come out till Wednesday afternoon which more than likely I will have to call off work to hopefully get it done let alone someone actually show up let alone on time.

• Review fromAnthony G

  Date: 06/30/2023

  1 star
  Came here to rethread my hub didn't do the job and charge me 165$ for a "service fee" said it was in there terms and conditions so I'm a dispute with them with my bank