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Business Profile

Marketing Programs

Amazon Professors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Programs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January second Amazon locked me out of my account because someone was supposedly trying to change my password, not once but 10 times is what the representative told me. No one ever e-mailed me or texted me to tell me about this. After making me wait 24 hours for something I wasn't responsible for I contacted them as I was told to get back into my account. On the third of January they did some code sending which was requiring them to send me a One time coded to get into my account which is when they realized for whatever reasons the email addressed associated with the account was not associated with the account anymore. They say they don't know why. Everything was the same on the first of the year. Now when they tell me to change my password because my password on my account just goes in and I forgot to save it in my notes so I didn't remember it, when they say that they aqre sending me another One time passcode I realize the numbers coming up which are supposed to be the last four digits to my phone are wrong they say send it which of course locks me out my account.I tell them they have to find away to fix that because those are not the last numbers to my phone, so I dont know where the codes are ******** its another day day I'm going to call again since now I have put in this complaint and maybe a paying customer who monthly memberships and subscriptiions are always paid on time, except when I was sick, should not have to be subject to this disrespect. And I have 2 Amazon fire televisions 2 echo dots and a tablet and I have been unable to use these items since I am locked out of this Amazon account. Yes you read right ,I can't watch the 2 televisons because theyr'e connected to this locked account. Go figure. Well this is my complaint

  • Initial Complaint

    Date:03/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year i had a double charge for months for amazon prime. They were unable to help me or refund me any money. I cancelled amazon prime and got a new card for my bank account. This month i was charged on my new card for amazon prime. They refused to help me saying my csrd was comprised again. I find it highly disturbing thst they can take payment for a prime account with your card but thrn in turn cannot pull up that same account using that same card to figure out the problem. I am going to change my card again but will never use amazon prime ever again in my life since they are so unwilling to help.

    Business Response

    Date: 03/25/2024

    Dear Good People of BBB,

     

    We are a small marketing agency that provide marketing/administrative services on various e-commerce platforms such as Amazon, ************* etc, the complaint clearly says that they were charged with Amazon Prime. That is charged by Amazon **** So we believe there has been some misunderstanding as the customer wanted to complaint against ********************** *** not us.

     

    Best Regards,

     

    ****

    Customer Answer

    Date: 03/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Customer Answer

    Date: 03/26/2024

    Im trying to put a complaint in for amazon prime but cant figure out which one it is.  I just filed one but apparently was the wrong company.  Any help wiuld be appreciated thankyou

  • Initial Complaint

    Date:03/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company offered 100% money back guarantee if did not perform. They created a website selling products they chose. If did not meet sales goal in 120 days. Not one sale was made. Now they are ignoring my request for a refund after they said they processed the refund. I have been chasing this money for 7 weeks. Unacceptable. I was working with a ***********************, *************** and ******** (although I imagine those are code names)

    Customer Answer

    Date: 04/02/2024

    And this is one of their flyers they sent to me: 

    As you can see they advertise 100% money back guarantee. 

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