Complaints

This profile includes complaints for Possible Finance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Possible Finance

  Seattle, WA 98101-2263

  
• 

  Possible Finance

  PO Box 98686 Possible Finance Las Vegas, NV 89193-8686

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. POSSIBLEFINA ACCT #: ************************* BAL.$0.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 10/24/2023

  ID: ********
  Date: 10/24/2023
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 10/13/2023. The customer is requesting copies of the documents that are used to verify the accuracy of the **** #: ************************* BAL.$0.00. The customer is citing Fair Credit Reporting Act, 15 U.S.C. ****g, I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. The customer is requesting copies of the documents we have in our files that were used to verify the loan account. The customer is requesting to delete the account from their credit report.
  
  First, the customer did not provide their email address in the complaint. We cannot reach out to them via email. The phone number and address attached to the BBB complaint is not associated with any Possible customer account. 
  
  For security purposes, Possible Financial cannot provide copies of Loan Agreements and any Personal Identifiable Information (PII) via the BBB portal. If the customer has a loan with **********************, they should reach out to Possible directly, verify their account, and request a copy of their loan documents. 
  
  Since the account number provided on the ******************** complaint was redacted by BBB for security purposes, we are unable to pull up any loan documents associated with this account number. 
  
  During the loan application process, the customer provided the following information: current
  address, SSN, DOB, full name and state ID photo. In compliance with the Fair and Accurate Credit Transaction Act (*****), the Personally Identifiable Information (PII) was checked and verified to protect the Company and the customer from identity theft. The ***** requires the Company to implement a program to help prevent, detect, and mitigate identity theft for its customers. Once the customer was verified and approved, they are prompted to review and sign the loan agreement that was later available in the ******** mobile app.
  
  The loan agreement and other loan documents are also accessible via
  the Possible app.
  
  Section 15 USC ****g states that (a) ...Every consumer reporting agency shall, upon request,
  and subject to section ****h(a)(1) of this title, clearly and accurately disclose to the
  consumer.... This section is not applicable to Possible because Possible is not a **************************** (CRA). Section 15 USC ****a(f) defines a CRA as (f) the term consumer
  reporting agency means any person, which for monetary fees, dues, or on a cooperative
  nonprofit basis, regularly engaged in whole or in part in the practice of assembling or evaluating
  consumer credit information or other information on consumers for the purpose of furnishing
  consumer reports to third parties, and which uses any means or facility of interstate commerce
  for the purpose of preparing or furnishing consumer reports. Possible does not assemble or
  evaluate consumer credit information or other information on consumers, Possible merely
  reports customer loan repayment information to CRAs. The customer then cites section
  *************** of the Fair Credit Reporting Act (****) which is codified under 15 USC ****I,
  which states that ...(5)(A) In general. If, after reinvestigation under paragraph (1) of any
  information disputed by a consumer, an item of the information is found to be inaccurate or
  incomplete or cannot be verified, the consumer reporting agency shall -..., as stated above
  
  Possible is not a ************************* under the **** and this section does not apply
  to possible.
  
  Thank you.
  
  

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CHECKED MY CREDIT REPOT AND SEEN THAT POSIBLE FINANCE WAS ON MY CREDIT REPORT AND I TOLD THEM THAT THIS ACCOUNT WAS FRAUD I TOLD THEM TO REMOVE THERE NAME OFF OF MY CREDIT REPORT THE REFUSED

  

  Business Response

  Date: 10/27/2023

  ID: ********
  Date: 10/27/2023

  Response to Customer Complaint

  Dear Resolutions Specialist:

  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on
  10/9/2023. The customer is alleging that the account is fraudulent and that the Company
  denied their request to remove the account from their credit report. The customer is
  requesting a correction to their credit report.

  The Companys records indicate that the customer opened two accounts with ********************** under
  different email addresses. The first and original account was created on 1/11/2021.

  During the loan application process, the customer provided the following information: current
  address, SSN, DOB, full name, state ID photo, a live photograph or selfie, and a proof of
  residency (uploaded on two occasions). In compliance with the Fair and Accurate Credit
  Transaction Act (FACTA), the Personally Identifiable Information (PII) was checked and verified
  to protect the Company and the customer from identity theft.

  The FACTA requires the Company to implement a program to help prevent, detect, and
  mitigate identity theft for its customers. Once they were verified and approved, they were
  prompted to review and sign the loan agreement that was later available in the Companys
  mobile app. Below is a summary of the customers loan:

  ? The first loan was originated on 1/11/2021 and its maturity date is 2/26/2021.
  ? The 4 repayments of the loan were scheduled for the following dates, 1/29/2021 (2
  payments of $15.66 each), and 2/26/2021 (2 payments of $15.66 and $15.67).
  ? The customer attempted to pay off the loan on 1/21/2021 via ACH or checking account.
  However, all our transactions were returned as unsuccessful due to insufficient funds.
  ? On 4/13/2021, the customer reached out to pay off the loan and verified the last four
  digits of their SSN to verify their account.
  RE:
  ***************************
  Apr 13, 2021 20:05
  Pay in fully

  ? On 4/14/2021, our CSR responded to the customer and verified the email address
  associated with their Possible account. We have not heard back from the customer.
  ? On 1/18/2022, the customer created another account under a different email address.
  They submitted their current address, SSN, DOB, full name, state ID photo, and a live
  photograph or selfie. The customer applied for a loan on 3 occasions. We received the
  loan applications on the following dates, 1/18/2022, 5/03/2022, and 6/10/2022.
  ? Our system detected a duplicate account that matches their PII so the new account was
  flagged as Duplicate/Fraudulent and their loan applications were rejected for this
  reason.
  ? On 4/20/2023, the customer reached out from a different email address and claimed that
  the loan is fraudulent. Our CSR responded to the customer and verified their information
  (date of birth and last 4 numbers of their SSN), however, we have never heard back
  from the customer.
  RE: I did not ever live in *****. This is not my account but you are on my credit report
  

  Please note if the customer suspects that they are a victim of identity theft or fraud, then the
  Company requires them to provide a police report and Identify Theft Affidavit.
  

  After they provide a police report and affidavit, and the Company concludes that they are a
  victim of identity theft or fraud, the Company will remove the disputed loan from the credit
  reports by filing an Automated Universal Dataform (AUD).
  

  Thank you.

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20713178
  
  I am rejecting this response because:
    I never lived in *****.  I lived in l **************, ** 90921

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/01/2023

  We appreciate the customer's response. We would need them to submit a police report and identity theft affidavit. To verify their identity, they would need to attach the following documents to the identity theft affidavit:

  Page 5 of the form - Section 21. I can verify my identity with these documents:

  1. A valid government-issued photo identification card (for example, my drivers license, state-issued ID card, or my passport).

  2. Proof of residency during the time the disputed charges occurred, the loan was made, or the other event took place (for example, a copy of a rental/lease agreement in my name, a utility ****, or an insurance bill).

  Take these documents and this form to your local law enforcement office, along with your FTC complaint number (if you already filed online or by phone with the ***** Ask an officer to witness your signature, below, and to complete the rest of the information about his or her department and your law enforcement report. Its important to get your report number, whether or not you are able to file in person.

  Thank you.

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20713178
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I pulled my credit report and noticed that i have an account reporting negatively from the company. This seems to be fraud because its reporting an address that i have never lived at and i dont have any knowledge of any services or credit being established with this company. I have attached proof of never living at this address of ********************************************************************. I ask that you kindly remove this address off my credit report as it does not have any connection to me. POSSIBLE FINANCIAL INC.Account number *************************

  

  Business Response

  Date: 10/23/2023

  ID: ********
  Date: 10/23/2023 
  Response to Customer Complaint 

  Dear Resolutions Specialist: 

  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 10/8/2023. The customer is alleging that when she pulled her credit report, she noticed that she has an account reporting negatively from the Company. She alleged that this is fraud because she doesnt have any knowledge of any services or credit being established with the Company, and she never lived in the address ********************************************************************. The customer is requesting to remove the account from her credit report. 

  The Companys records indicate that the customer opened three (3) loans with ********************, ****  The first and second account were successfully repaid while the remaining loan (third loan) has been Charged Off. 

  The customer originated their first loan for $50 on 05/19/2021. The loan was repaid on 07/30/2021.
  The second loan ($375) was originated on 08/05/2021 and was repaid on 11/04/2021.
  The third loan ($375) was originated on 11/11/2021. The four repayments of the loan were scheduled for 12/2/2021, 12/16/2021, 12/30/2021, and 1/13/2022.   The first payment was initiated on 12/29/2021, however, the transaction was returned because our processor was unable to locate their bank account. It appears that their payment method was also unlinked/removed from their Possible account.
  We sent payment reminders via email and SMS but we have never heard back from the customer. 

  Our records show that the customer submitted a couple of documents to apply for a loan with Possible. She uploaded her Drivers license on three occasions, her live selfie on two occasions, and a proof of residency, which is her bill from ******* showing her physical address, *********************************************************************

  During the loan application process, the customer provided the following information: current address, SSN, DOB, full name, state ID photo, and a live photograph (selfie). In compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Personally Identifiable Information (PII) was checked and verified to protect the Company and the customer from identity theft. 
  
  Additionally, we have some previous correspondence from the customer in regards to their loan.
  
  On 6/2/2021, she reached out to update her payment method. 
  
  I need to changed payment method
  Via API
  ***********************
  Jun 02, 2021 13:19
  Bank account is closed
  
  On the following day, 6/3/2021, our CSR responded to the customer and verified the last four numbers of her SSN for security purposes.  She responded to us on 6/15/2021.
  
  ***********************
  Jun 15, 2021 10:09
  This is a follow-up to your previous request #****** "I need to changed payment m..."
  On Jun 3, 2021, at 11:22 AM, Possible Finance <**********************************> wrote:
  ? Yes the last 4 would be XXXX (we redacted the last 4 of her SSN)
  
  She also reached out on 9/21/2021.
  
  Change my upcoming payment account
  Via API
  ***********************
  Sep 21, 2021 11:18
  Change my payment account
  
  If their personal information / identity was stolen and used for these loan accounts, then she should file a police report and submit an identity theft affidavit. 
  After she provides a police report and complaint affidavit, the Company will proceed with the investigation. If we conclude that there was identity theft or fraud involved, the Company will remove the disputed loan from the credit reports by filing an Automated Universal Dataform (AUD). 

  
  Thank you.
  

  
  

  Customer Answer

  Date: 10/23/2023

  I have already filed both as again I never lived in ******** I also NEVER had a loan with this company 

  

  Business Response

  Date: 10/27/2023

  We appreciate the update from the customer. We'll be on the lookout for their email.

  Once we receive the police report and identity affidavit, our fraud team will start with the investigation.

  Thank you.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to resolve this debt. This company does not have a customer service number. They will only respond to email. I've mailed in my payments because their app does not work. I've sent countless emails requesting to be called or to apply my payments I've sent in with no luck. They report the missing payment to my credit report but have not applied the payments I sent in. It's been over a month. I sent my payment OVERNIGHT. It was signed for. See picture below.

  

  Business Response

  Date: 10/23/2023

  ID: ********
  Date: 10/23/2023
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 10/7/2023. The customer is alleging that the ********************** app does not work so they had to mail their payments. They stated that the company does not have a customer service number, and that it took over a month to apply their payments.
  
  Possible apologizes for any inconvenience this has caused the customer. Rest assured, we take
  their concerns seriously.
  
  The Companys records indicate that the customer originated the loan on 5/29/2020 and the loan's maturity date is 7/30/2020.
  
  Below is a brief summary of the customers loan: 
  
  The four (4) repayments of the loan are scheduled for the following dates: 6/18/2020,  7/2/2020,  7/16/2020, and 7/30/2020.
  On 8/7/2020, 8/19/2020, 8/28/2020, and 9/3/2020, the second, third, and fourth payments were attempted via checking account or ACH. However, all our transactions were returned as unsuccessful due to insufficient funds [Returned on Debit] R01 --- Insufficient Funds].
  The customer sent two money orders ($157.44 and $242.70) for their remaining payments on 9/10/2023. The Company received them on 9/13/2023. 
  The payments were manually applied to their account on 10/5/2023. 
  The loan was in default as of 8/21/2020 and went charged off on 10/15/2020. A loan enters ChargedOff_Collections status when it is more than 90 days past due.
  The loan was marked as paid off and is now in Charged Off - Collected Full status.
  
  We apologize for the delay in applying their payments to their account. Rest assured, the payments were marked as completed on the day their money order was purchased, 9/10/2023.
  
  We report the state of all loans for the previous month at the beginning of each month. The customer should see some updates on their credit report by November 1st.
  
  TransUnion and Experian process data at different rates, so changes in their loan status may not be immediately reflected on their credit report. If they are using a credit monitoring platform, such as Credit Karma, there may be further delays in seeing the update reflected.
  
  The loan will be reported as Charged Off - Collected Full or Charged Off - Paid in Full with pay off date 9/10/2023. As a furnisher under the ***** Possible must report all payment information in a fair and accurate manner.
  
  Thank you.
  

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with the defenders I do not have a contact with POSSIBLE FINANCIAL INC. They did not provide me with the original contact requested.

  

  Business Response

  Date: 10/22/2023

  ID: ********
  Date: 10/22/2023 
  Response to Customer Complaint 

  Dear Resolutions Specialist: 

  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 10/5/2023. The customer is alleging that they are not liable for the loan with Possible and that the Company did not provide the original contract as requested. The customer is requesting to remove the account from their credit report. 

  The Companys records indicate that the customer originated the loan on 5/23/2021. The customer electronically signed a loan agreement pursuant to the Electronic Signatures in Global and National Commerce Act (E-Sign Act) and consequently, received the funds. 

  Below is a summary of the customers loan: 
  ? The four (4) repayments of the loan were originally scheduled for 6/16/2021, 6/30/2021, 7/14/2021, and 7/28/2021.
  On 6/15/2021, the first payment was processed via checking account or ACH. The payment was returned to us due to insufficient funds on their checking account [R01 - Returned - Insufficient Funds].
  ? The customer then switched their payments over to a debit card. On 6/30/2021, 7/14/2021, and 7/28/2021, the remaining payments were attempted via debit card. However, all our transactions were declined from the customers card.

  We never received any communication from the customer since the loan was taken. We have sent payment reminder emails and SMS but we havent heard back from the customer.
  
  When a customer is approved for a loan, they would need to sign the loan agreement as well as the electronic payment authorization (ACH authorization) to receive/send funds. The loan agreement and other loan documents are also accessible and downloadable on the Possible app. 
  

  Since the customer failed to complete the 4 repayments of the loan and the loan is now charged off, the loan was placed for collections (**********).
  Based on the above, Possible cannot delete the customers reporting information since as a furnisher under the ***** Possible must report all payment information in a fair and accurate manner. 

  
  Thank you.

• Initial Complaint

  Date:09/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Possible Finance. I do not have a contract with wih Possible finance, they did not prov me with original contract requested.

  

  Business Response

  Date: 10/09/2023

  ID: ********
  Date: 10/9/2023 
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 9/30/2023. The customer is alleging that they are not liable for the loan with Possible and that the company did not provide the original contract as requested. The customer is requesting to remove the account from their credit report.
  
  The Companys records indicate that the customer originated the loan on 11/23/2021. The customer electronically signed a loan agreement pursuant to the Electronic Signatures in Global and National Commerce Act (E-Sign Act) and consequently, received the funds. 
  
  Below is a summary of the customers loan:
  The four (4) repayments of the loan were originally scheduled for 12/15/2021 and 1/14/2022. 
  On 12/27/2021 and 12/30/2021, the first two payments were completed via ACH/checking account.
  On 1/19/2022, the third payment was processed via checking account. However, the transaction was returned as unsuccessful due to insufficient funds.
  The customer then switched their payments over to a debit card. On 1/27/2022, the fourth payment was attempted. However, the transaction was declined from the customers card due to insufficient funds.
  
  When a customer is approved for a loan, they would need to sign the loan agreement as well as the electronic payment authorization (ACH authorization) to receive/send funds. The loan agreement and other loan documents are also accessible and downloadable on the Possible app. Additionally, the customer has previously repaid 3 loans with Possible Financial, **** (Possible). The 3 previous loans are in Paid Off status. 
  
  The customer has failed to complete the 4 repayments of their fourth loan and the loan is now charged off.
  
  Based on the above, Possible cannot delete the customers reporting information since as a furnisher under the ***** Possible must report all payment information in a fair and accurate manner.
  
  Thank you.
  
  

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Possible Financial. I do not have a contract with the collection agency trying to collect and reporting to my credit report. They did not provide me original contract as requested.

  

  Business Response

  Date: 10/09/2023

  ID: ********
  Date: 10/9/2023 
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 9/25/2023. The customer is alleging that they are not liable for the loan with Possible and that the company did not provide the original contract as requested. The customer is requesting to remove the account from their credit report.
  
  The Companys records indicate that the customer originated the loan on 4/7/2023. The customer electronically signed a loan agreement pursuant to the Electronic Signatures in Global and National Commerce Act (E-Sign Act) and consequently, received the funds. 
  
  Below is a summary of the customers loan:
  The four (4) repayments of the loan were originally scheduled for 4/28/2023, 5/12/2023, 5/26/2023, and 6/9/2023. 
  On 4/27/2023 and 5/11/2023, the first two payments were completed via ACH/checking account.
  On 6/8/2023, the third and fourth payments were processed via checking account. However, the two transactions were returned as unsuccessful due to insufficient funds.
  The customer then switched their payments over to a debit card. On 9/11/2023 and 9/25/2023, the third and fourth payments were attempted. However, the two transactions were declined from the customers card due to insufficient funds.
  
  When a customer is approved for a loan, they would need to sign the loan agreement as well as the electronic payment authorization (ACH authorization) to receive/send funds. The loan agreement and other loan documents are also accessible and downloadable on the Possible app. Additionally, the customer has previously repaid 4 loans with Possible Financial, **** (Possible). The 4 previous loans are in Paid Off status. 
  
  The customer has failed to complete the 4 repayments of the fifth loan and the loan is now charged off.
  
  Based on the above, Possible cannot delete the customers reporting information since as a furnisher under the ***** Possible must report all payment information in a fair and accurate manner.
  
  Thank you.
  
  

• Initial Complaint

  Date:09/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verification is #4 in debt validation law. Verification is a sworn statement/ affidavit of truth. I have also provided you with Black Law definition of verification below as you are partaking in willful non compliance 15 U.S.C. ****n - Civil liability for willful noncompliance. I demand proof of delivery letter within 14 days of reporting account. I request certified mail tracking number. If you cant provide the requested information then I demand that you delete this tradeline asap and cease and desist all collection activity including reporting the account. I will take reasonable steps to get justice for the pain you caused me. In pleading. A certain formula with which all pleadings containing new affirmative matter must conclude, being in itself an averment that the party pleading is ready to establish the truth of what he has set forth. In practice. The examination of a writing for the purpose of ascertaining its truth; or a certificate or affidavit that it is true. Verification- is not identical with authentication. A notary may verify a mortgagees written statement of the actual amount of his claim, but need not authenticate the act by his seal. ****************************, 19 Ohio St.291. Confirmation of the correctness, truth, or authenticity of a pleading, account, or other paper, by an affidavit, oath, or deposition. See ******** **************************, 134 111. 126, 25 N. E. 429; Summerfield v. ******* ****** Co. (C. C-) 65 Fed.296; ********* v. Brooklyn, 6 App. Div. 127, 40 ***** Supp.581. Please have this inaccurate account removed from my credit as it is damaging my personal life or pay the $1,000 fine for breaking this law. 15 U.S. Code ****k - Civil liability

  

  Business Response

  Date: 10/15/2023

  ID: ********
  Date: 10/13/2023
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 9/25/2023. The customer is alleging that the Company is furnishing inaccurate and incorrect information on their consumer report. The customer cited Fair Credit reporting Act 15 USC **** violations for willful noncompliance. 15 U.S.C. ****n (a)(1), any actual damages sustained by the consumer as a result of the failure or damages of not less than $100 and not more than $1,000. RE: 15 USC ****k. (a)Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of (1)any actual damage sustained by such person as a result of such failure; (A)in the case of any action by an individual, such additional damages as the court may allow, but not exceeding $1,000. They requested the Company to send them validation documents via certified mail. They demanded a proof of delivery letter within 14 days of reporting, and a certified mail tracking number.  They requested to delete this tradeline as soon as possible and cease and desist all collection activity including reporting the account. They requested one thousand per alleged violation or for the Company to remove their account from its reporting. 
  
  The Companys records indicate that the customer originated the loan on 8/12/2020 and the loan's maturity date is 10/19/2020.
  
  Below is a brief summary of the customers loan: 
  
  The four (4) repayments of the loan are scheduled for the following dates: 8/31/2020,  9/14/2020, 9/28/2020, and 10/9/2020.
  On 9/1/2020, the first payment was attempted via ACH or checking account. However, it was returned as unsuccessful due to insufficient funds.
  On 9/11/2020, the second payment was attempted via ACH or checking account. However, it was returned as unsuccessful due to insufficient funds.
  The Company never received any communication from the customer since the loan was originated.
  
  The customer failed to complete the four repayments of the loan and it is now charged off. A loan enters ChargedOff_Collections status when it is more than 90 days past due. 
  
  The customer cited 15 USC ************, which states Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of: any actual damages sustained by the consumer as a result of the failure or damages of not less than $100 and not more than $1,000.  
  
  Based on the above, their claim for $1,000 per violation has no merit, and Possible cannot delete reporting your account since as a furnisher under the ***** it must report payment information in a fair and accurate manner. 
  
  Thank you.
  
  

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. POSSIBLEFINA ACCT #: ****************** BAL. $7468.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 10/09/2023

  ID: ********
  Date: 10/9/2023
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 9/21/2023. The customer is requesting copies of the documents that are used to verify the **** #: ****************** BAL. $7468.00. The customer stated that if the Company does not have any documentation to verify the accuracy of these disputed accounts, then the Company should delete them immediately as required under Section 611(a)(5)(A)(i).
  
  First, the customer did not provide their email address in the complaint. The phone number and address attached to the BBB complaint is not associated with any Possible customer account. 
  
  As the account number provided on the ******************** complaint was redacted by BBB for security purposes, we are unable to pull up any loan documents associated with this account number. 
  
  For security purposes, Possible Financial cannot provide copies of Loan Agreements and any Personal Identifiable Information (PII) via the BBB portal. If the customer has a loan with **********************, they should reach out to Possible directly, verify their account, and request a copy of their loan documents. 
  
  During the loan application process, the customer provided the following information: current
  address, SSN, DOB, full name and state ID photo. In compliance with the Fair and Accurate Credit Transaction Act (*****), the Personally Identifiable Information (PII) was checked and verified to protect the Company and the customer from identity theft. The ***** requires the Company to implement a program to help prevent, detect, and mitigate identity theft for its customers. Once the customer was verified and approved, they are prompted to review and sign the loan agreement that was later available in the ******** mobile app.
  
  The loan agreement and other loan documents are also accessible via
  the Possible app.
  
  Section 15 USC ****g states that (a) ...Every consumer reporting agency shall, upon request,
  and subject to section ****h(a)(1) of this title, clearly and accurately disclose to the
  consumer.... This section is not applicable to Possible because Possible is not a **************************** (CRA). Section 15 USC ****a(f) defines a CRA as (f) the term consumer
  reporting agency means any person, which for monetary fees, dues, or on a cooperative
  nonprofit basis, regularly engaged in whole or in part in the practice of assembling or evaluating
  consumer credit information or other information on consumers for the purpose of furnishing
  consumer reports to third parties, and which uses any means or facility of interstate commerce
  for the purpose of preparing or furnishing consumer reports. Possible does not assemble or
  evaluate consumer credit information or other information on consumers, Possible merely
  reports customer loan repayment information to CRAs. The customer then cites section
  *************** of the Fair Credit Reporting Act (****) which is codified under 15 USC ****I,
  which states that ...(5)(A) In general. If, after reinvestigation under paragraph (1) of any
  information disputed by a consumer, an item of the information is found to be inaccurate or
  incomplete or cannot be verified, the consumer reporting agency shall -..., as stated above
  
  Possible is not a ************************* under the **** and this section does not apply
  to possible.
  
  Thank you.
  
  

• Initial Complaint

  Date:09/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a copy of my Experian credit report, and I noticed some Transactions posted on my credit report that is excluded by federal laws from my consumer reports: Possible Financial Inc, Acct#: *********** ************ is in violation of the **** and Metro2 Compliance and reporting violation. 15 USC 1681a(d)(2)(A)(i) (2) EXCLUSIONS.Except as provided in paragraph (3), the term consumer report does not include (A) subject to section 1681s3 of this title, any (i) report containing information solely as to transactions or experiences between the consumer and the person making the report; On Aug 2021 Sept 2021 Oct 2021 Nov 2021, you reported transactions from B08R1UXXXXX to my consumer report. The above section 15 USC 1681a(d)(2)(A)(i) clearly states that transactions between the consumer and the person/Corporation making the report are not included on the consumer reports, yet you are reporting this information to my consumer reports! Furthermore, 15 USC 1666b(a): (a) TIME TO MAKE PAYMENTS A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.

  

  Business Response

  Date: 10/03/2023

  ID: ********
  Date: 10/3/2023
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 9/17/2023. The customer is alleging that ********************** or the Company is in violation of the Fair Credit Reporting Act and Metro2 Compliance and reporting violation. They cited 15 USC 1681a(d)(2)(A)(i) (2) EXCLUSIONS. Except as provided in paragraph (3), the term consumer report does not include (A) subject to section 1681s3 of this title, any (i) report containing information solely as to transactions or experiences between the consumer and the person making the report; and furthermore, 15 USC **** b(a): (a) TIME TO MAKE PAYMENTS, A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose. The customer is requesting a correction to their credit report.
  
  The Companys records indicate that the customer originated the loan on 7/10/2021 and the loan's maturity date is 9/9/2021.
  
  Below is a brief summary of the customers loan: 
  
  The four (4) repayments of the loan are scheduled for the following dates: 7/29/2021,  8/12/2021,  8/26/2021, and 9/9/2021.
  On 7/29/2021, the first payment was attempted via ACH or checking account. However, it was returned as unsuccessful due to insufficient funds (Returned).
  On 8/28/2021, the second payment was attempted via debit card. However, the customers bank declined our transactions due to insufficient funds (Insufficient Funds on Card).
  On 9/10/2021, the customer completed two payments.
  On 9/25/2021, the third payment was attempted via debit card, however, our transaction was declined (Declined-Do Not *************************** never received any communication from the customer since the loan was originated.
  
  Since the loan has 2 remaining payments and is now charged off, the account was placed with Indebted for collections. A loan enters ChargedOff-Collections status when it is more than 90 days past due.
  
  Based on the above, Possible cannot remove the late payments from the customers reporting information since as a furnisher under the ***** Possible must report all payment information in a fair and accurate manner.
  
  Thank you.