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Reviews
This profile includes reviews for CompleteCase.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
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Review fromNyasia D
Date: 05/16/2024
1 starNyasia D
Date: 05/16/2024
The service with complete case is extremely slow. I am almost at the two month **** and my initial paperwork hasnt been sent to the courthouse. Nor has my spouses received her paperwork. customers pay ****** for form that could have been filled out at the courthouse.CompleteCase.com
Date: 05/17/2024
We are unable to find an account using the name or email address provided. Please contact us directly, and we will be happy to help.
Because we cannot find your account, we cannot see what was purchased. However, keep in mind that our basic divorce package does not include us filing your case or serving your spouse. If you only purchased our basic divorce package, you can use the filing instructions, which can be found in your account, to successfully file and finalize your case.
Review fromTyler S
Date: 08/08/2023
1 starTyler S
Date: 08/08/2023
Purchased their divorce paperwork and found out they were not the service they promised. Called them within 15 minutes of purchase requesting a full refund. They won't honour their money-back guarantee, using predatory tactics to trick you into a payment. Even the fine details of their "100% satisfaction guarantee" contradict what their entire policy states. . I have contacted **** to get my refund.CompleteCase.com
Date: 08/14/2023
We are sorry to learn of the frustrations you experienced. We sent you an email explaining our company policy, which is on the front page of our website. We are more than happy to answer any questions you have. Please respond directly to us, by replying to the email we sent you.Review fromN. D.
Date: 05/09/2023
1 starN. D.
Date: 05/09/2023
************.com Trustpilot On-line Divorce is Deceiving, misleading and claims no extra cost for a $299 divorce on-line. I wanted a refund and was told I would only get a 50%Refund - $39.99 activation fee (extra cost not mentioned) I was offered $129 refund after a deduction of $418.09 from my bank account.I submitted canceling my information 5 minutes after I read under the submitted button in a small grey box That ************ Trustpilot On-line Divorce does not forward divorce information to the Courthouse.So far I'm out $418.09 And have not received Any Work done by ************.com or also known as Trustpilot On-line Divorce except added hartship ,stress and a consistent reply in a email your refund is $129 For $299 I could have download divorce forms from the Courthouse and submit it myself.So beware, don't assume that ************ Trustpilot On-line Divorse doesn't have your best interest at heart. Just a money grab.I guess that is why Trustpilots CEO ******************************** is sitting sweet with him $billions$ ***************** 2023CompleteCase.com
Date: 06/21/2023
We work hard to ensure our customers have a positive experience, and we are sorry our service didn't meet your expectations. We have reached out via email to explain our refund policy and answer any questions you may have. Please respond to our emails if you have questions or need further assistance. We are happy to help.N. D.
Date: 06/21/2023
Thank you for looking into Trustpilot Completecase on-line Divorce. It seems they sent you the same generic response that they sent me 3 times.They wanted me to sign into their system using a code that I never received when I first talked to a representative about cancelling 5 minutes after I pushed send. That is when I saw a small grey box stating that Completecase-on-line Divorce does not submit the< 20 > questions to a Judge.Their policy has a number of unsatisfied customer if you read other peoples comments,which I did after the fact.TrustPilot Completecase On-line Divorce took out of my bank account on *********** $418.09 to cover their $299.00 fee after filling <20> questions and $39 added on fee? which their policy claims no extra costs. May 8th $129.50was refunded, the total $169.30 was entered into my bank account. $418.09 -****** =$248.79 it costed me for pushing Trustpilot Completecase on-line Divorce and cancelled 5 minutes later .Does this sound like a company policy that protects Completecase on-line Divorce and does not guarantee 100% Satisfaction. I have all my emails back and forth with Trustpilot Completecase.com on-line Divorce and May 4th 11:47am call to ************. One of the first email I received stated that they did not think my experience was an genuine one. Which I had 2 days to reply. If you wish I can send my emails and bank statement. Again Thank you ***********************Review fromChristine H
Date: 03/23/2023
1 starChristine H
Date: 03/23/2023
I utilized these services not realizing that they auto-fill out the same forms that you can complete yourself from the ** courts website for free. The form 14 was sent blank, though I provided info for it to be completed and will be required to submit a completed form 14 when I file. They did not simplify the process at all for me, which I was under the impression that they would. When I asked for a refund, they denied it stating that I had access to their completed product. I didnt realize the completed document was the same free form until Id accessed it. Their email signature says 100% money back guarantee with no asterisk to reference policies stating otherwise. I would like to be refunded due to their unclear business practices.CompleteCase.com
Date: 03/27/2023
The forms generated in your account are software generated based on your answers. Our refund policy can be found here: ************************************************* sent you an email, and we invite you to respond if you want to discuss this further. Thank you.Review fromA. G.
Date: 10/26/2022
1 starA. G.
Date: 10/26/2022
This site is the biggest joke. They continue to keep getting money for everything, Stay away from their service they also refuse refunnds.CompleteCase.com
Date: 10/28/2022
Hi ***,We did review your account history. It appears you signed up for our services, and within 6 hours of paying the initial fee, you requested a refund. We did not refuse your request and we did refund you because you did not utilize our services. If there is anything else we can do for you, we invite you to please reach out to us directly.A. G.
Date: 11/01/2022
No you only agreed to refund 39.99 out of 199.99 that is not even 50%!!!!A. G.
Date: 11/01/2022
Excuse me my past comment was incorrect. You paid me ***** refund but took ******. That still isnt even close to 50%.Review fromD. R.
Date: 09/22/2022
1 starD. R.
Date: 09/22/2022
I should of looked here first ugh. They took at least 2 months to review my documents, I paid 90 a month for 6 months not knowing what I was paying for, I def would of gotten the more economical if they explained it period. But it is my first divorce, and they take advantage of that. I did call them a few times, and NONE of those calls did they inform hey your subscription is going to expire this day. I always called them to notify that like every first divorce, it takes time, energy, and funds In which they assured me they will be there for me. Their website is not user friendly, I never even saw a subscription end date. And I even emailed about working with them still but I would of gotten the economical if there was something they can do, ****** only notified past 30 days no refund. I replied again, to work anything out and I havent heard anything from him anymore. Its a already a shame going through a divorce, getting taken advantage from the help is even worse.CompleteCase.com
Date: 09/26/2022
The $90 per month this customer paid, were installment payments for the Platinum and ******* services. They were not monthly subscription fees. The monthly subscription fee does need to be current for the customer to be able to access their account. We did call and speak to this customer and explained what service they paid for and what options they have to proceed. The customer had questions about the process and we answered their questions. We will continue to work with them and assist them as needed.D. R.
Date: 08/05/2023
UPDATE: After ****** from escalations reached out to me, and looked into my case, She definitely saw what i paid for and what was not provided. However, ****** has held my handthroughout the whole process and we have worked through my divorce as much as we could. And is finally moving along and almost done! I thank her for her help, assistance and righteousness attitude during this difficult time for me. And thank you for what you have done!Review fromQxx T
Date: 07/22/2022
1 starQxx T
Date: 07/22/2022
I paid for the platinum service and several months of monthly fee for a very basic divorce case. there are 3 weeks wasted on "reviewing signed forms" which is really just making sure I signed and mailing the form to the court. And then another 3 weeks already for "We are reviewing forms received from the court", which is just forwarding the forms to my spouse.Contacted a few times and getting useless response. It's much quicker to file myself. They told me they are on a big backlog. A backlog for just forwarding the files???CompleteCase.com
Date: 07/26/2022
We apologize for the frustrations you have experienced and we are striving to improve. As part of your ***************** our goal is to provide you with excellent service. We are sorry for the delays that have taken place over the past weeks. We did email you with the updated status of your account. If you have any questions, please respond to our emails. We are happy to assist you!
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