Reviews

Review Details

• Review fromIvan D

  Date: 06/11/2025

  1 star
  This company is a scam, they lie straight up over the phone. they are requesting payment for a service provided 2.5 years ago, never received anything during that time, but all of the sudden i'm past due and my service will be suspended? I don't even have service with them anymore. They refuse to transfer the call to their supervisors.

  Keepe Up Inc

  Date: 07/11/2025

  Dear ****,
  
  Were truly sorry to hear about your experience and understand how frustrating this must be. At Keepe, we take such concerns seriously and are committed to resolving them transparently.
  
  After reviewing our internal records, we were unable to locate any recent outreach or billing attempts related to your account. We also have no indication of service activity or payment requests during the timeframe you've mentioned. Its possible there may be a miscommunication or an account mismatch, and wed appreciate the opportunity to clarify this for you.
  
  Please reach out to us at ********************************** and well be happy to review your case in detail. Were here to help, and if theres been any oversight on our end, well make it right.
  
  Thank you for bringing this to our attention.
  
  Sincerely,
  Keepe Customer Support Team

• Review fromSonja S

  Date: 06/06/2025

  1 star
  I'm on day 5 dealing with their incompetence. My refrigerator dies and my warranty company set up the appt. w/Keepe Up. The person came out, spent 5 minutes looking at it and said it was the compressor that needed replaced. The next day we received an email stating that we didn't owe anything for the repair and that they would be scheduling a follow up appt. for the repair. 2 hours later we received ANOTHER email stating that we owed a little over $300 for the repair and that we could not schedule the repair until that was paid. I paid it and then waited for the follow up appointment. No one emailed or reached out so we called and they said they had not received our payment. I went back and forth between Keepe Up, the warranty company and the bank. The bank says that they sent the money. Keepe is saying they have not received it. I put in another payment and they say they still havent received it. They now have over $600 of my money and won't set up the service appt. No one in customer service can speak clear English.

  Keepe Up Inc

  Date: 07/11/2025

  Dear *****,
  We're very sorry to hear about the experience you've had and understand how frustrating this situation must have been, especially when dealing with an urgent appliance issue like a non-working refrigerator.
  
  Weve carefully reviewed the details of your case. According to our records, we received one payment, not multiple. When you initially contacted us stating the payment had been made, our team promptly investigated and confirmed at that time that we had not yet received the funds. Shortly after, once the payment was successfully processed and reflected on our end, we proceeded with scheduling and successfully completed the repair.
  
  We sincerely apologize for the confusion and delays during this process. Your feedback regarding communication and clarity is noted, and we are actively working to improve both our coordination and responsiveness.
  
  If theres any further clarification or support you need, wed be more than happy to assist.
  
  Thank you again for your patience and for bringing this to our attention.

• Review fromVitalii R

  Date: 04/16/2025

  1 star
  Never do business with Keepe. I did 3 jobs for about $1000 they never paid me and didn't answer.

  Keepe Up Inc

  Date: 07/11/2025

  Dear Vitalii,
  
  Were sorry to hear about your experience and thank you for bringing it to our attention.
  
  After reviewing our records, we were only able to locate one pending invoice for $120, which is already being prioritized for payment. We could not find any other submitted invoices totalling $1,000 that is pending as mentioned in your review.
  
  If there are additional invoices that were not submitted or may have been missed in the system, we kindly request that you email them so our team can immediately look into them and ensure youre paid for all completed work.
  
  We truly value the work of our contractor partners and are committed to resolving this quickly.
  
  Sincerely,
  Keepe Support Team

• Review fromLandon H

  Date: 03/13/2025

  1 star
  I am an Independent Contractor who Keepe contracted out thru fiscal year 2024.After traveling all over the state if Indiana performing service for this company, they failed to pay.They owe me over $3,000.00, attempted to destroy documented invoices and stopped answering the phone

  Keepe Up Inc

  Date: 07/11/2025

  Dear ******,
  
  Thank you for bringing this to our attention. Were truly sorry to hear about your experience and understand how important timely payment is especially after the time and effort you've put into servicing work orders.
  
  Upon reviewing our records, we were unable to locate any pending or submitted invoices under your contractor profile. It's possible there may have been a miscommunication or a submission error, and we absolutely want to ensure any legitimate pending payments are resolved promptly.
  
  We kindly request that you forward any outstanding invoices and supporting documentation so our team can immediately review and process them accordingly.
  
  We appreciate your partnership and thank you for your patience as we work to clear this up.
  
  Sincerely,
  Keepe Support Team

• Review fromRachel S

  Date: 03/04/2025

  1 star
  IF YOU ARE A CONTRACTOR - DO NOT ACCEPT WORK FROM THIS COMPANY. THEY DO NOT PAY THEIR CONTRACTORS! I would NEVER promote this business for contractors or for homeowners. STAY AWAY!!!

  Keepe Up Inc

  Date: 07/11/2025

  Dear ******,
  
  We're truly sorry to hear about your experience and appreciate you taking the time to share your concerns.
  
  Weve reviewed our records and, unfortunately, we could not locate your contractor profile in our system based on the information provided in this review. Its possible that there may have been a mismatch in details or an onboarding step that was not completed.
  
  Wed really like the opportunity to understand and resolve this. We kindly request that you reach out to us directly with your full name, contact information and any job or invoice references so we can investigate this matter thoroughly.
  
  We value all our contractor partners and are committed to addressing payment concerns promptly when proper documentation is received.
  
  Sincerely,
  Keepe Support Team

• Review fromGarrett K

  Date: 11/26/2024

  1 star
  They are not good at communicating. They refuse to pay out clients and contractors that are retained or hired. They do not answer phone calls or emails.

• Review fromDonald C

  Date: 10/29/2024

  1 star
  They scammer, do not do any business with this company, full of promises, no money, again if you are a small business, please dont do any business with these scammers. I will be taking legal action against ******** word thats best described them crooks

• Review fromMichael B

  Date: 10/07/2024

  1 star
  Dont like paying contractors Hires them, then decides not to pay them and decides to dictate how much their services cost I recommend customers and contractors stay away

• Review fromVarsha G

  Date: 08/29/2024

  1 star
  Bad experience. If you have Service plus home warranty, they contract with Keepe. There is no coordination between the two. Took them a week to set up an appt for refrigerator repair. Then technician no showed. They made another appt a week later. Tech came over. Said fan needs replaced. Part ordered. Took them a week to set up another appt after part arrived. Part replaced. Within a day, issue returns. Then had to defile a claim. Service plus is equally bad. They kept saying we sent order to Keepe. Keepe says they did not receive it. Multiple calls between the two, they made another appt. Now tech says to replace two other parts, different company this time. Now service plus gave me $300 as repair is not cost effective. Depreciation amount for refrigerator that will cost me $10 K to replace. Worst is complete lack of communication between the two. Also lot of delay in making appt.

• Review fromKim E

  Date: 08/13/2024

  1 star
  Awful!!! First to start off the the technician that they sent couldn't speak hardly any English didn't even know how to do anything with our washer he had to go into ******* to figure it out. I stood there and watched him then next he ordered the part and ordered the wrong part then it took us forever to get it fixed like 3 weeks back and forth one time it was a no-show on a technician then we were waiting on the part then they overcharged us. WOULD NOT recommend them at all. their invoices don't even make sense.text messages don't get answered for hours...Phone people have no clue about anything going on there..Please don't use them unless you want a runaround..