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Business Profile

Home Accessories

Feanatic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Accessories.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bird feeder from Feanatic on 7/13/25. I have enclosed a photo of the feeder that the company advertises and the one that I ordered. When the feeder arrived, it was nothing like the one in the photo. It was cheap and nothing like the one pictured. It has a plastic cap that will not stay on (company advertises metal cap), it does not have a baffle inside, and even the shape is different. I wrote to the company and they only apologized that I wasn't happy with it. I'm not happy because it's not what I ordered! I want my money back. Also, the company appears to be in *******, but the feeder shipped from *****. They even advertise 3-day shipping from **********, but it took over a week because it came from *********************************************************************************************************************************************

    Customer Answer

    Date: 08/01/2025

    Good morning BBB,
    Please close my complaint number below. The company has refunded my money!
    23665418
    Thank you for all you do!
    *** Friend

  • Initial Complaint

    Date:07/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered motion sensors 6/02/05 and they keep telling me order has been shipped. I asked for a tracking number over 2 weeks ago and have not received one. All I want is a full refund and I will not pursue this issue anymore. They have a 1 BBB should have done more investigation. Their phone number is ************. Address is *********************************

  • Initial Complaint

    Date:05/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hummingbird feeder for $9.90. In addition, I was charged $9.95 for ultimate protection (not sure what this is?) which I did not order. I've called several times in the past two weeks, but they still have not refunded my credit card. In addition, I have not received the hummingbird feeder.

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/22/24. I ordered a medical grade hands free knee crutch from Feanatic. I was at therapy for upcoming surgery and it was recommended that I get one to use for mobility on steps as I would be not able to bear weight for a few week post op. The therapist showed me goggled picture of the appliance and this company was one of the shown options.I ordered it that day as I would need it to practice prior to surgery date. The Ad shows price $105 save $54 33%off free 3day shipping from **************, Free 30-day returns and 1 year warranty. After I placed order I got a receipt that there was a slight delay and to allow 5-8 business days for arrival. When I still did not receive as it promised post the additional delay I contacted them on 11/1/24 to cancel the order as I had to purchase elsewhere, which I did.. They refused. The package came on 11/5/24 and I have been sending numerous request to send me return authorization. They asked for pictures which I sent. They are now refusing as they say they dont refund or return sale items. Ad clearly has sale price and 30 day return on same page. Also package that arrived, consist of many metal poles and parts and a piece of paper in what I believe is chinese writing that looks like some assembly instructions. The sale site has Lots of 4 star reviews that refer to she online assembly and fitting instructions. I now believe these are false claims.

    Business Response

    Date: 11/27/2024

    Thank you for reaching out regarding your experience with Feanatic. We sincerely apologize for any inconvenience caused during your purchase journey.

    After reviewing your concerns, we acknowledge that your order did not meet the expected delivery timeline, which understandably caused frustration. We also understand the importance of having the product well ahead of your surgery to prepare adequately.
    Regarding our refund policy, while sale items are typically non-refundable, we recognize that the delay in shipment and the challenges you faced in assembling the product merit an exception. Customer satisfaction is our top priority, and we strive to ensure every customer has a positive experience with **********************.

    To resolve this matter, we have issued a full refund for your order. The refund should reflect in your account within 57 business days, depending on your bank's processing time.
    We deeply regret that your experience did not align with the high standards we set for ourselves and hope this resolution demonstrates our commitment to making things right. Should you have any further questions or concerns, please do not hesitate to reach out to us directly at ************************************************************.

    Once again, we apologize for any inconvenience caused and wish you a smooth recovery from your surgery.

    Customer Answer

    Date: 12/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

Feanatic is NOT a BBB Accredited Business.

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