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Business Profile

Heating and Air Conditioning

Integrity Energy Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company double-charged me for my boiler device screen replacement, not performing any other work, with no item descriptions. My boiler providing hot water & heating had a black screen which stopped the sale of the house. Still functions normally which was well informed to the technician, it was originally installed in 2012 and maintained yearly until 2021 as the previous tech retired. I called this company and set the appointment on 09/06/2023. The Office listened my descriptions and indicated the maintenance of $349 yet The tech on 09/06 did no repair, as he stated that he can NOT do anything because of the black screen and asked for $800 as down-payment of the screen which is about half of the screen repair work. NO email nor phone call from them next 2 days. I then called on 09/08 afternoon 2:23pm for progress. At 4:12 she/Office called asking for the key code to enter which I provided. A text in at 5:36pm that the tech is on-the-way then the phone call from the Tech on 5:40pm asked for payment - only a matter of 4 minutes later. I asked if the $1513.** includes the down-payment of $800 and the answer was yes. I then provided the payment information. I DO NOT agree with the charge of $800 charge because it is part of replacement work followed by a full charged of $1513.** posted instead. No other services performed - the techs note which clearly indicated replace touch screen and this is the ONLY tag in the utility room posted by the Tech. Yet the office lady still attempted to bill $349 later which does not line-up with anything.My observations from these 2 short visits concluded 1) Random billing, 2) No descriptions of work items prior to work, 3) Questionable quality of work, as the replaced screen shows the date of year 2011, indicating no set-up details was performed during that 5 minutes, from the text of "on the way" to the phone call asking for payment, Screenshots and photos are taken for this claim.

Integrity Energy Systems LLC is NOT a BBB Accredited Business.

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