Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given awards multiple times for achievements in Coin Master throughout my play. All of a sudden its showing that the time to accomplish the final goal is expired. I had 30 days to achieve this goal and I think I did in about 26 days. I reached out to Copper support and they explained that there were some updates and I needed to log out and back in. That didnt work and I havent heard back since.I have spent countless hours and made several deposits as investment in this payoff.

  Business Response

  Date: 07/15/2025

  Hello, Glory.
  Thank you for contacting Copper! This response has also been submitted to the BBB.  Upon reviewing the timeline we issued, ****** credits to your Copper account for the completion of level 120 of Coin Master. The game developer has the option to without notice change the availability or timing of any or all games. This is mentioned in our terms of service. These credits are a courtesy credit applied by customer support. Customer support is unable to provide courtesy credits in all circumstances.
  

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Glory ***********

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 emails regarding my Copper rewards app account. I received this same message twice in June of 2025. We have detected suspicious activity on your account and have temporarily suspended it for your protection. Please contact Copper support if you believe this was done in error.Thanks,Copper So I contacted Copper here was the reply from Gela on June 26th 2025 Gela (Copper)Jun 26, 2025, 10:00AM PDT Hi **** Thanks for contacting Copper! There was an error that was preventing your account from working, that error has been resolved. If you sign all the way out of the Copper app and back in you will be able to use Copper as expected. Let us know if you still need assistance. Best regards, Gela Then it happened again. I emailed back and have not received a response. A recent account review has determined that your account with ********************** Earn has been handled in a manner that violates our Terms of Service (********************************************************). As a result of this, your access to Earn has been removed and cannot be reinstated. Meaning we will not be able to reopen your account or allow you to open a new account. All credits have been forfeited and will not be returned or available for use. Sincerely,**** I emailed back and have not received a response and please note how generic the response from **** is. I want my account reinstated and my earns credits reinstated.

  Business Response

  Date: 07/11/2025

  Hello, ****.

  Thank you for your patience. We apologize for the confusion, during the initial contact you had with Gela, you were informed it was a system error that prevented access to your account, at the time that was correct. We reinstated access , however during a subsequent routine follow up by our trust and safety team, it was determined that your account did in fact violate our Terms of Service. As a result of this when you received Notice from **** that your account was permanently closed on July 1st, this information was correct. The decision to close your account is the final conclusion, we are sorry that this was not communicated more efficiently. 

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23555208
  
  I am rejecting this response because:

  It does not state what in the Terms of Service was violated. Response from business it very vague and not clearly defined in what in the Terms of Service was violated. 
  
  Sincerely,
  
  **** J

  Customer Answer

  Date: 07/16/2025

  ***** is my last name.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I like to say I got this in an email HI ***** ******* We have detected suspicious activity on your account and have temporarily suspended it for your protection. Please contact Copper support if you believe this was done in error.Thanks,Copper And I have emailed them and ask them what its about. No response count has been suspended number two. Why do I play so many games because Im a disabled person Ive had 56 surgeries. I got three more coming up. I have nothing but time to play games thats it. Thats all I do all day long. I have no life outside the house but its suspicious because Im very competitive very competitive and I reached the levels quick because I only get two hours sleep at night when I cant sleep Iplay the games but yet copper disarmed my app. And also theres about five of us that Ive been talking about this about the receipts half of them dont even work wont scan oops eratry again cant see it but when you look at the picture, its perfectly clear and Im being clear lighting to see the amount the day the time company And I know theres a lawsuit against all as well. Make it right its wrong for yall to just disarm somebody because they rank out games I dont have a life. I really dont sincerely ***** **** ****** peace out.

  Business Response

  Date: 07/11/2025

  Hi, *****.

  This message was also sent to your email address on file with Copper. Thank you for following ***** help in this case, Ive manually credited your account with courtesy credits we issued 165 credits for levels *****, 75, 100 of Dancing Drum Slots, and ***** credit for Level 90 of Spades Classic card game. There are multiple reasons we don't receive data from a game. They include:
  1?? Tracking wasn't on when you downloaded and installed the game, 
  2?? You've already been rewarded for playing this game from a different rewards platform, so you aren't new to the game, 
  3?? The game detected unusual activity and didn't report the activities due to their fraud controls.
  
  Please note, this doesnt resolve the underlying tracking issue. Future rewards for this offer wont be manually granted again and the game may still not track correctly. The Customer Support team isnt able to provide courtesy credits in all scenarios.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23508286

  well, if the tracker wasnt on then I wouldnt reach level ************************ back at level one not 81 not 82 not 83 not 84 not 85 ***** *****, 9091 nine 290 394959697-9899 ***************** over to level one and I showed you that I reached level 21 which would equal 101 levels and also you were cashing out at $10. I have $10 to cash out but now you up to ***** and it wont let me cash out but as you see in the screenshot that Im attaching to this it says you reach the level to cash out so which is it youre changing the rules too much way too much for anybody. Its like a little child that changes the rules because they dont like people cashing out here and theyre here in there and then you gotta wait weeks days to get the cash out.
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **** ******

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off, the app can potentially give you money via points for playing games. Upon first signing up, I even cashed out $10 with incentives from a single game! This complaint is for what happens when you devote countless hours, days or weeks, into achieving a Goal, with promise of financial reward, which the app and it's service ***** do not make good on. Copper needs to be investigated by not only *****, but also the ************************** for Fraud, because that is what they are doing:I spent 2 weeks trying to reach level 250 with an offer on a game the points equivalent of $30. After countless hours, I finally reached the goal, 4 days short of the offers expiration. I reached the goal on the game, waited for the points to appear, only they did not. Yet, when all 5 previous goals on this same game were met, my points applied within minutes. These never came. Customer support at ********************** is non existent. When I first reached out to support, an AI chat bot told me it had not been long enough to allow me to connect with a human representative. So I waited the required amount of time and reached out to an agent. It took 15 days for a response. By that time the offer was long expired. The agent asked for a laundry list of screenshots and items to verify the claim, which i provided and then some. NO. RESPONSE. NOT. A. PEEP. No reponses to my follow up emails. No points. No $.They lure you in with the promise of an app that worked as advertised for a week. You'll then spend weeks on a single game trying to reach a near impossible goal. Reach it, then be ripped off and ghosted by Copper. They are frauds. A scam. They want your time and will NOT pay up once they have you putting in the hours they want from you, which they are being compensated for by the game companies they partner with, Please Investigate COPPER GAMES for consumer fraud. They need to be held accountable.

  Business Response

  Date: 07/11/2025

  Hello, *******.

  Thank you for following up! We apologize for the inconvenience caused by the tracking issue.

  There are multiple reasons we don't receive data from a game. They include:
  1?? Tracking wasn't on when you downloaded and installed the game, 
  2?? You've already been rewarded for playing this game from a different rewards platform, so you aren't new to the game, 
  3?? The game detected unusual activity and didn't report the activities due to their fraud controls.
  To help in this case, Ive manually credited your account with 2559 courtesy creds. For the Completion of All levels of Merge Dragon
  Please note, this doesnt resolve the underlying tracking issue. Future rewards for this offer wont be manually granted again and the game may still not track correctly.
  The Customer Support team isnt able to provide courtesy credits in all scenarios.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was to receive two separate deposits of 5.00 USD from Copper on 04/28/2025. However only one deposit of 5.00 was made to my account. The same day, after never receiving another deposit of 5.00, I initiated a help ticket with Copper, and received the first and only response regarding this issue, which simply encouraged me to reach out to Venmo as my Copper profile shows two successful 5.00 deposits.Despite the vague response, I took their advice and immediately reached out to Venmo whom confirmed I received only one 5.00 deposit from Copper on 04/28/25 and suggested I request both transaction IDs for the both of the 5.00 deposits. As a reminder, this all occurred on 04/28/2025 and as of 05/09/2025 I have received no response or assistance with the matter, despite creating several help tickets on; 04/30/25, 05/01/25, 05/04/25, & 05/09/25 and sending two direct emails to ************************************* (05/06/25 & 05/09/25) and one reply to my initial response (04/28/25)

  Business Response

  Date: 05/13/2025

  Hi, we experienced a system outage that resulted in a small number of users not receiving a requested redemption. We have issued a refund of credits to your Copper user account in the amount of 500 credits ($5) as requested.

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mhauri *******

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business banned my account without any explanation. They would only provide a link to their terms of service but not specify any rule that was broken. When contacting support for further explanation they would stonewall me with no answers. I had over $200 tied up in the account and the suddenness and lack of transparency of my ban is frustrating and also suspicious.

  Business Response

  Date: 07/11/2025

  Hello, ********. 

  Thank you for contacting Copper! Upon reviewing your account, our trust and safety team determined a violation occurred. You were provided standard notification of this in the notice of Violation of the Terms of Service.(********************************************************)  You agreed to these terms of service by using Copper. The specific clauses are 4.3 Rights Reserved , 4.4 Consequences of Violation, and finally 11 Termination.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,Im filing a complaint against the Copper app and their mishandling of two reward offers: Garden Joy and MPL.I completed the Garden Joy offer by reaching level 20 on April 12th, well within the time limit. The reward was supposed to be $34. I enabled tracking and submitted all the evidence they asked for, including a screen recording, screen time, and a screenshot of in-app activity. Still, they refused to credit me.For MPL, I deposited money, played 40 cash games during the active X2 event, and completed everything on time. The reward shouldve been $160. Instead, they only offered me $35 again, after I sent them all the required proof.I feel completely scammed. Im requesting the full $194 Im owed and urge the BBB to investigate this companys deceptive practices.Sincerely,**** *** Let me know if you want it formatted for submission or as a PDF.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple offers started within the app. After starting an offer for an app called MPL and completing a task within this offer all of the offers I had previously started as well as MPL have disappeared. The task which I completed in MPL was to make a deposit of $10 which gave a reward of ***** copper credits which is equal to $48. ***** to contact customer support but have been unable to contact anybody. It says theres an app live chat with support but thats never been thing thats actually happened. It says they will contact me at my email but they never have. I tried to contact them a few weeks ago But I got no reply and no email from them. They have an AI Bot that is absolutely useless and has never helped. Its so convenient for them that all of the stuff I had in progress has disappeared, especially when it happened right after I completed one of the, if not the most lucrative offer available in the copper app.

  Business Response

  Date: 01/29/2025

  January 29, 2025
  BETTER BUSINESS BUREAU
  Regarding 22840759
  Copper is in receipt of the aforementioned complaint dated January 21, 2025. In the complaint,
  Mr. ****** indicates that Copper had an offer for creds for an achievement in the mobile game, MPL, which he began and then the offer was no longer visible. 
  Depending on advertiser conditions, offers may be discontinued, which is what happened in this case. We identified that we had a handful of accounts where they had downloaded the game around the time that the discontinuation started, resulting in the mismatch in communication. 
  Copper Terms state, Some games are provided by third-party partners, and Copper is not responsible for the content, operation, or successful completion of game-related tasks.
  As a courtesy, we added 1000 creds, which has a redemption value of $10.00. 
  We appreciate his bringing this to our attention and consider this matter closed. 
  
  
  
  

• Initial Complaint

  Date:01/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 6, 2024 I placed an order with Door Dash like I have before. Well My order was picked up by a stranger before the Driver could.I then contacted Door Dashes customer support for a refund. They responded with me and said it will be back on my card in 5 to 7 days It didn't happen and infact 3 separate times I contacted them with no result

  Business Response

  Date: 01/02/2025

  Hello, 

   

  It looks like this was accidentally added to our account, when it's intended to go to Door Dash. Please update accordingly. 

   

  Thank you, 

  Copper 

  ******************************************************************

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 15, 2024 My investments were sold by not refunded. I've received multiple emails with explanations about "frozen assets" but they stopped communication last week. The amount is close to $1,000. The COPPER Application was advertised as a tool for children to learn about money, saving and investing with claims to be FDIC- insured. Please investigate and help refund my money. Thank you.

  Business Response

  Date: 06/07/2024

  June 7, 2024
  BETTER BUSINESS BUREAU
  Regarding 21776842
  Copper is in receipt of the aforementioned complaint dated May 29, 2024. In the complaint,
  **************** indicates that Copper hasnt returned funds to her from her account. 
  The following information was provided to **************** May 29, 2024:
  We have a positive update regarding your Copper investing account funds.
  In the coming days, we anticipate the remainder of your Copper investing account funds will be processed for deposit into your linked financial account.
  We will follow up with additional information once your funds have begun processing.
  
  We cannot thank you enough for your patience and understanding throughout this process.
  Copper
  This follow up message was sent Friday, Jun 7, 2024.
  Thank you for your patience during this period. 
  We have some good news to share regarding the status of your Copper investing account funds. These funds include any balances held in your primary linked child(s) investing account(s). 
  Your Copper investing account funds ($734.98) are currently being processed into your linked ACH account on file. We expect this to settle into your account within 3-5 business days.
  We deeply appreciate your understanding and patience as we've worked through these updates to respond to a rapidly evolving situation.
  Thank you once again. Should you have any questions or need further assistance, please dont hesitate to reach out to our support team.
  We appreciate her bringing this to our attention and consider the issue closed.