Reviews

Review Details

• Review frommark l

  Date: 03/07/2025

  1 star
  Terrible customer support, they wont reply in email or phone. Because for 6 months they have no parts. My MOTOR has failed in less than 1 year and its a 4 year warranty. They dont have motorss because they must fail a lot. Their excuse is the supplier. Meanwhile I am out 3K for an electric bike that only supplies power if I use the throttle, not by pedaling. The throttle is on or off and its 25mph which is too fast for most of my driving.
  
  They simply are hiding because they dont have the part, the main motor part, that has failed me.

• Review fromAngela B

  Date: 05/23/2024

  5 stars
  After going through a couple of different e-trikes we decided to spring for an Evelo. I forget the exact name of the type we got - but it's very sturdy and solid compared to the earlier ones. One of our etrikes won't hold a charge, so you can't just charge it, unplug it, leave it for a while, then expect to be able to ride it. The Evelo etrike does not have that problem. So if you are looking for etrikes, this is a solid choice. It isn't small though. If you are looking for something to fit through doorways this wouldn't be it.

• Review fromJohn L

  Date: 04/12/2024

  5 stars
  Before I decided which ebike to purchase, I went through an extensive review of the various ebike models / options on the market. Of course I was looking to find a good match for my riding needs. However, in addition to cost, performance, etc, I focused on signs of solid customer support from ***************. As I read through various reviews / issues from other bike owners, it seemed clear the most common 'gripe' was poor after-sale support - even for bikes that were otherwise very appealing. For that reason, I also considered the three parameters listed below - and Evelo was a clear winner in each:Warranty / Return policy: I disregarded any bike that did not have at least a 2 yr warranty. I noticed that even some 2 yr warranties were not that great, when you read the details. Poor return options for quality issues were another warning flag. Nobody even came close to Evelo's 4 year warranty and free return policies. It is clear Evelo has confidence that their customers will be satisfied.BBB rating / customer score: This is an important indicator of vendor quality / customer commitment. Some of the bike vendors do not even have a rating; others have very low scores. Evelo has high scores: 4.4 customer reviews and a ******************** rating of A+ ...Nice!Response to inquiries: As I reviewed various ebikes, I usually had a few additional questions. I used the vendor's 'Contact Us' feature to ask my questions - watching to see about their response time and quality of their responses. I would think as a potential customer I would get prompt attention, but that was not always the case. Evelo wins here hands-down. The responses I received from their support folks were very promptly answered; usually on the same day - and were extremely clear, detailed and well-written.I also appreciated the level of technical detail provided on the Evelo site - not just marketing material that I have seen elsewhere.- Evelo makes great bikes, and they stand behind their products!