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Business Profile

Educational Consultant

eNotes.com, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the day of October 2, 2023, I ordered a free trial of the book "These Truths," by **** ******. When the free trial ended, my bank account was charged continuously to this day. When I finally realized the recurring payment was still active, I signed into my ENotes Dashboard to cancel the payment. However, my dashboard states that there are no current active subscriptions when I have bank statements stating the opposite. I simply want to cancel the plan to avoid any further billing, any help on this problem would be appreciated.

    Business Response

    Date: 04/07/2025

    Hello,

    We have cancelled the subscription attached to ************************* and refunded the last charge.

    Regards,
    eNotes Support

  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a free trial a while back. I deactivated my account. The subscription should have ended. However, the subscription is recurring even though my account is deactivated. There is no way to get in. It is 16 dollars monthly. I want the recurring bill to stop.

    Business Response

    Date: 06/05/2023

    Hello,

    According to our records, the subscription attached to ************************** was not successfully cancelled until June 1, 2023. We have no record indicating a previous cancellation and the customer would have received a cancellation confirmation by email. We have been sending monthly rebill confirmations to ************************** and we did refund the last transaction of $16.23 on June 1st when we were contacted by email by the customer. 

    Regards,

    **************** 

    eNotes Support

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I had a free trial a couple of years ago on eNotes that I ended up cancelling within the 48 hour time period, but I am still continuing to be charged $14.99 a month unauthorized. The website even says that I do not have an active subscription, so there is absolutely no reason that I should still be charged. Because I never knew (or had any reason to believe) that this was happening, I am out over $200, which is so upsetting since I am a college student and I can't afford to have my money go down the drain like this. I would like a proper cancellation of my subscription and a refund immediately.

    Business Response

    Date: 03/21/2023

    Hello,

    We found an active subscription attached to 
    ****************************** and confirmation emails were going to this address. I have cancelled this subscription and processed a refund of $14.99 x 2 for the last two months. Please note that we are unable to process refund past 60 days.

     

    Regards,

    eNotes Support

  • Initial Complaint

    Date:03/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started and cancelled a free trial a couple of years ago but noticed that my card is being charged for an annual subscription, even though I have no active subscription on my account. There is no indication that I have an active annual subscription, even in my billing history. The company has been charging my card under unauthorized charges, as there should be no reason why I am being charged ***** for the past few years. I would like have my payment information removed off the website so I no longer get charged, and a refund.

    Business Response

    Date: 03/06/2023

    Hello,

     

    We found an active subscription attached to *********************. I have cancelled the subscription and processed a refund of $49.99 for the last annual charge. Please allow 2-7 days for the refund to process. Let us know if you have any questions. 

     

    Regards,

    ******

     

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed for having a student member that I could not find anywhere in the subscriptions on eNotes or on my apple subscriptions. It even says that I have no subscriptions on their own website. Yet I was billed $14. This is ********* want my refund and cancellation done immediately.

    Business Response

    Date: 02/16/2023

    Hello,

    There was an active subscription attached to ************************ which is also where we have been sending confirmation emails and refill confirmations. The customer wrote to cancel the subscription on 2-16-23 and did not request a refund. The subscription has been cancelled and I have processed a refund of $14.99 for the last transaction. The refund should take about 2-7 days.

     

    Regards,

    eNotes Support

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using Enotes to do an assignment and signed up for the 48 hour trial. I tried to cancel the subscription multiple times but I guess it did not work and I am still being charged. Is there anyway I can get my money back or some sort of compensation and a proper cancellation of my subscription?

    Business Response

    Date: 10/21/2022

    Hello,

    I am not finding an account attached to **********************. Do you have the order ID and/or an alternate email address we can check? Thanks!

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my nail is *********. i dont know if the other email i sent went through so i am going to explain again. i got charged $14.99 for not canceling my free trial but theres a reason why i couldnt. i tried to cancel it but i forgot my password and when i requested a new one through email, the link to change it never worked so i couldnt into my account to cancel the trial. please help, i just want my money back!):

    Business Response

    Date: 10/19/2022

    I am sorry, but we are unable to process refunds past 30 days and this charge is from August 4th.

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i already sent a complaint but i forgot to mention the date of the transaction was october 16th 2022

    Business Response

    Date: 10/19/2022

    OK, thanks. Sorry for any confusion on our end. Your order from October has been cancelled and refunded. It looks like the free trial attached to ************************ was actually cancelled in time so you were not charged in August. 

     

    Regards,

    eNotes Support

  • Initial Complaint

    Date:10/18/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, i had a free trial for 2 days and when i tried to go and cancel it after, i realized i had forgotten my password. i attempted to reset my password but the links were not working so i do not know how to get back in. can i please get a refund, the 15 basically made my account zero out!):

    Business Response

    Date: 10/19/2022

    Hello,

    I have cancelled the subscription attached to ********************** and processed a refund of $14.99. Please allow 2-7 days for the refund to process.

     

    Regards,

    eNotes Support

  • Initial Complaint

    Date:10/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a subscription that I did not sign up for, I have never even heard of his website.

    Business Response

    Date: 10/18/2022

    Hello,

    We are unable to find an account attached to *******************. Please send us the last 4 digits of the card that as charged, the date of the transaction, and the amount of the transaction.

     

    Thanks.

eNotes.com, Inc is NOT a BBB Accredited Business.

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