Business ProfileforCorry's Fine Dry Cleaning

On 6/7, I spilled tea on my 9x6 ivory wool rug and found Corry's Fine Dry Cleaning close by. I brought the rug in within an hour that the stain occurred. I talked to the woman at the counter and I showed her the stain. She told me that they tend not to have any problems getting it out; she's been there for years and they've never had a stain not removed. She rang me up and asked if I wanted to put a stain guard on it. I said sure, assuming they would get the stain out. I picked up the rug on 6/16 and it was rolled up in plastic. I asked the woman if the stain came out. She said that she didn't know and that they don't unpackage the rugs to check the stain removal once they are returned from the so-called cleaning at Fuzzy Wuzzy Rug Co. I asked if they have a tag to state whether the stain comes out like dry cleaning. She said that they do not do that. Her previous claim that all of the stains in her experience have been removed does not make sense considering that they do not check and do not have documentation from the cleaners. How could she feel confident in the stain removal if they don't check the rugs? She falsely represented the company's ability to remove stains. I asked why they put a stain guard ($44.28 out of $243.23) on a rug with an unremoved stain. And why, if you can't get the stain out, you wouldn't contact the customer. She said they follow what is put on the tag. She told me that if it didn't come out, I could come back and they would redo it. I returned home to unpackage the rug. I rolled out the rug and the stain was only marginally improved. I rolled it back up and returned immediately to Corry's. After wasting my time returning home with the rug they did not check, I arrived within their hours of operation around 4:55. The woman let me know that she didn't have time to deal with me because she had to pick up her granddaughter at 5 pm. Someone working in the service industry should not turn away customers inconvenienced by their incompetence because they have personal appointments that conflict with store hours. She had to call to change the pickup plans for her granddaughter. I overheard the other person on the phone say "Is someone giving you ****?" after she told them that she was talking to a customer. I dropped off the rug and left at 5 pm when they closed. I picked it up again on 6/21. I asked the woman if the stain was out. She claimed to call Fuzzy Wuzzy and that she talked to Troy. Troy said the stain didn't come out. At that point, I said I wanted to dispute this. She said "I knew you would" and gave me a prepared form that she had waiting for me. She also gave me phone numbers to contact (namely, Sary at the Union Bay office). I took it home and found the tag written by the woman that claimed I was "furious" with excessive use of exclamation points and underlining. I feel disrespected. A tag for customer information that the customer receives is not an appropriate way to insult customer complaints. I was upset, but not furious (e.g., yelling and screaming). I contacted Sary on 6/22 and he did not return my call. On 6/23, I called and he was not in. I instead spoke to Margaret. Margaret said that some stains do not come out and apologized for the rude employee. After spending over $200, several weeks, and multiple visits, this customer service is far from satisfactory. Margaret clearly did not care and I now have to dispute the charge with my credit card company. If she is going to admit cashier fault, she should make a better effort to remedy the situation. I am now finding out that not only did the stain not come out, but also that they stretched it. It is now 11x6, not 9x6. In conclusion, here are my complaints: 1. False claims - Previous stain removal experience can't be cited as a selling point for their services if the rugs are not checked or documented. This is misleading. 2. Failure to check - Their refusal to check the rug meant that I had to return home and promptly return back to the establishment after finding the stain myself. 3. Poor customer service - Despite returning immediately and within business hours, I was met with demands to return tomorrow because the cashier had personal matters to attend to. I was further insulted by the other party on her personal phone call and by her rude customer information tag. 4. Absent and ineffective management - After calling Sary twice, I was instead redirected to Margaret who was similarly dismissive of my complaints. Customer calls should be returned and managers shouldn't blame their employees for the whole situation. Corry's Fine Dry Cleaning is a misnomer two times over. The subpar cleaning was equally matched by unprofessional, disrespectful service. To say the least, they are not worth your time, money, or soul.