ComplaintsforSendinblue, Inc
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Complaint Details
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Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to express my extreme dissatisfaction and concern regarding the handling of my account with your company, formerly known as Send In Blue and now rebranded as Brevo. After using your services for months without issue, my SMTP credentials were compromised post-rebranding, leading to an unauthorized email sent through my account. While I appreciate your prompt response in locking my account and confirming the breach, I find it unreasonable to request that I identify the breachs source.The timing of this breach, shortly after your companys rebranding, is concerning. I believe it is Brevos responsibility to investigate security breaches on its platform, not mine. Additionally, I have requested account closure due to these concerns, which you have refused.In conclusion, my experience with ***** has been marred by a security breach, unreasonable demands for information, and a refusal to close my account upon request. I request immediate action to restore my account access or, alternatively, close my account without further delay. - *****************************Initial Complaint
10/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Their advertising states ****** emails per month, they claim I purchased ****** for a year. I have attached their own advertising to prove my point. I want what I purchased ****** email per month for a year. That is what I paid for.Initial Complaint
07/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered and paid for Amazon Global Online Wholesale Pallet from ******** ad and received 1 small package. They refuse to correct this issue and only willing to refund me 20% of cost. They are a fraud companyInitial Complaint
04/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This business elected to deny me service without cause. They were supposed to activate my account for email service. When I asked for an explanation, they claimed it was confidential. Either this business is a scam intended to collect fish information or a legitimate business that communicates extremely poorly with potential customer.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.