We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Card Processing Services

Gravity Payments Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Gravity Payments Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gravity Payments Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gravity payments opened a credit card processor account for my company named ***************. We provided all the documents which they requested. But after opening the account they for no proper reason closed our account, and after they closed the account they notified us via email. Since then i have been trying to call gravity sales *** named ****** ****** for an explanation as to why have they closed our account without even giving us a notice. We charged some invoices using there processor and they have accepted the payments and they haven't released the funds into our account. We as a company are in a mess because we don't know which transactions are they holding funds of. ****** the sales *** who opened my account has blocked our number and not even ***lying to us to at least help us get thru this issue. Now i as a owner of the company have to call every single customer to verify that did the payment go thru or not. This is very frustrating and all my customers are getting this weird vibe and they say they have never encountered this situation before. Please advise us how get out of this problem.

      Business Response

      Date: 07/18/2025

      We have reviewed the complaint received by ***********. A direct response has been communicated to them via email July 17th, 2025. Previous communications with the merchant also provided the requested information via phone and email June 20th, 24th, and 25th. We have acted in accordance with the signed merchant agreement. Due to the need to protect customer confidentiality, we are unable to provide any further details. Please contact ********************************** or  MJ Apparels directly for any additional information.  

    Gravity Payments Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.