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Business Profile

Computer Software Developers

PayScale, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was only informed of the automatic renewal process for my subscription fees three business days before it took effect. Earlier communications made no reference beyond the existence of an auto-renewal clause.The renewal itself occurs 30 days before the contract end date, which is counterintuitive. While the platform notified me that my contract was expiring, it did not disclose that it would automatically renew. Compounding this, the renewal fee has increased by 35%. Further, the renewal was applied not just to the original agreement but also to an additional agreement made in January 2025effectively expanding the renewal beyond the original contract terms without my explicit consent.The auto-renewal clause was buried in fine print on page 5 of a 10-page document and written in vague terms. Once I became aware of this, I attempted to speak with someone, but my support representative has changed four times. My current representative has cancelled every scheduled meeting and has refused to speak with me. I have also left messages with four other contacts, none of whom have responded.Over the past year, I have frequently received no response to service requests, and when services were provided, they were flawed.Given these circumstances, I am requesting to cancel my subscription, which is due to end on October 21, 2025. I should not be required to pay for another year at such an excessive rate under these conditions.

    Business Response

    Date: 10/06/2025

    To Whom It May Concern: we have evaluated the situation internally. Payscale has agreed to cancel the auto-renewal, and we have communicated the outcome with Ms. ***** We hope that will close this matter in a positive light. Please contact me directly if you have any questions or concerns. Thank you.

    Customer Answer

    Date: 10/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Thank you for your assistance with this - it is much appreciated. 
    Sincerely,

    ******* ****

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CONSTANT PHONE CALL HARRASSMENT! Someone named "*****" has been calling my office and personal cellphone MULTIPLE TIMES A WEEK for MONTHS ON END. He calls from different phone numbers - to which I block - and he just calls from another number. This "company" has area codes from all over the country so it looks like on caller ID it's a new caller. He leaves a message saying, "hey it's ***** from Pay Scale, call me back." Or it's "hey, this is *****, call me back."THIS IS HARRASSMENT. Obviously, if my company was interested, we would have called back by now after MONTHS of these calls.

  • Initial Complaint

    Date:02/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Breach of contract and are refusing to let go of what we owe them when we had no idea a contract existed since the employee left long ago. Unethical rude staff. Not willing to find a solution. This company is shady and a scam. How can I be held accountable for a contract I did not know existed.

    Business Response

    Date: 03/12/2025

    Please see attached. 

  • Initial Complaint

    Date:12/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a bad website that claims to give information to consumers when all it does is collect personal data and then makes the consumer have to sign up in order to access anything. They lie about the information they will provide the consumer just to collect data and resend bogus emails later. The website should be shut down.

  • Initial Complaint

    Date:12/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to have my personal cell phone number removed from the sales calls, and to not be contacted again. I am in the National Do Not Call Registry and have had this number registered since 2022. I have already filed an FTC complaint since the calls have been persistent.

PayScale, Inc is NOT a BBB Accredited Business.

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