Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite the companys claim that cancellation must occur 30 days prior to renewal, I attempted to cancel within that window. I called PayScale on Friday, March 20th, the last business day before the renewal, but was unable to reach anyone. No one answered the phone, no alternative contact method was provided, and no voicemail or escalation path was available. This is the first opportunity I had to formally notify the company after their team was unreachable during the required timeframe.Additionally, the platform was not used at all during the entire subscription period. PayScale had full visibility into this lack of usage and yet no account manager, representative, or support contact reached out at any point throughout the year. No onboarding, no check ins, no utilization review, and no engagement of any kind occurred. It is unreasonable for a company to enforce strict auto renewal terms when they provided no service, no support, and no outreach, and when the customer made a good faith effort to cancel but could not reach anyone due to the companys own unavailability.I am requesting the BBBs assistance in securing a full refund and cancellation of the renewal. This request is made in good faith, based on:Documented nonuse of the platform Lack of any account management or support outreach for an entire year My timely attempt to cancel before the renewal date PayScales failure to provide accessible customer support during the required cancellation window The unreasonable enforcement of auto renewal terms under these circumstances I am asking that PayScale honor a fair and reasonable resolution by canceling the renewal and issuing a full refund for any changes they have made for April 21st renewal term. Thank you for your assistance in resolving this matter.

  Business Response

  Date: 03/26/2026

  Payscale has received and reviewed the customers account. On March 26, 2026, we processed the cancellation of REMOVEDautorenewal. It is confirmed that the contract will not automatically renew for the April 21, 2026 renewal term, and Ms. REMOVEDhas been notified directly of the cancellation.We consider this matter resolved. Please let us know if any additional information is needed to close out this complaint. Happy to schedule a call if there's anything further you need from us.

• Initial Complaint

  Date:09/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was only informed of the automatic renewal process for my subscription fees three business days before it took effect. Earlier communications made no reference beyond the existence of an auto-renewal clause.The renewal itself occurs 30 days before the contract end date, which is counterintuitive. While the platform notified me that my contract was expiring, it did not disclose that it would automatically renew. Compounding this, the renewal fee has increased by 35%. Further, the renewal was applied not just to the original agreement but also to an additional agreement made in January 2025effectively expanding the renewal beyond the original contract terms without my explicit consent.The auto-renewal clause was buried in fine print on page 5 of a 10-page document and written in vague terms. Once I became aware of this, I attempted to speak with someone, but my support representative has changed four times. My current representative has cancelled every scheduled meeting and has refused to speak with me. I have also left messages with four other contacts, none of whom have responded.Over the past year, I have frequently received no response to service requests, and when services were provided, they were flawed.Given these circumstances, I am requesting to cancel my subscription, which is due to end on October 21, 2025. I should not be required to pay for another year at such an excessive rate under these conditions.

  Business Response

  Date: 10/06/2025

  To Whom It May Concern: we have evaluated the situation internally. Payscale has agreed to cancel the auto-renewal, and we have communicated the outcome with Ms. REMOVEDWe hope that will close this matter in a positive light. Please contact me directly if you have any questions or concerns. Thank you.

  Customer Answer

  Date: 10/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  Thank you for your assistance with this - it is much appreciated. 
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONSTANT PHONE CALL HARRASSMENT! Someone named "REMOVED" has been calling my office and personal cellphone MULTIPLE TIMES A WEEK for MONTHS ON END. He calls from different phone numbers - to which I block - and he just calls from another number. This "company" has area codes from all over the country so it looks like on caller ID it's a new caller. He leaves a message saying, "hey it's REMOVEDfrom Pay Scale, call me back." Or it's "hey, this is REMOVED, call me back."THIS IS HARRASSMENT. Obviously, if my company was interested, we would have called back by now after MONTHS of these calls.

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of contract and are refusing to let go of what we owe them when we had no idea a contract existed since the employee left long ago. Unethical rude staff. Not willing to find a solution. This company is shady and a scam. How can I be held accountable for a contract I did not know existed.

  Business Response

  Date: 03/12/2025

  Please see attached. 

• Initial Complaint

  Date:12/28/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a bad website that claims to give information to consumers when all it does is collect personal data and then makes the consumer have to sign up in order to access anything. They lie about the information they will provide the consumer just to collect data and resend bogus emails later. The website should be shut down.

• Initial Complaint

  Date:12/12/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish to have my personal cell phone number removed from the sales calls, and to not be contacted again. I am in the National Do Not Call Registry and have had this number registered since 2022. I have already filed an FTC complaint since the calls have been persistent.