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Business Profile

Collections Agencies

Receivable Management Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice April *******, saying I ********************* $164.80. The date for the dets is December 31 2024. Now, at that *********** changed my healthcare provider to another provider. The old account # for UHC was **************** is my old insurance number. They had sent me the notice dated March 14 2025....to the wrong address. I don't want to fall victim to a scam, so hopefully you can help me. I've sent back the form that has been corrected, asking for the original info given for the collect & let them know I don't owe the debt.

    Business Response

    Date: 04/23/2025

    Dear Ms. ********

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. United HealthCare Services, **** placed your account in our office for collections on March 12, 2025. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on March 14, 2025. Our records indicate we have not had any contact with you and were unaware of your dispute.

    Upon receipt of your letter to the BBB, we placed your account on hold and obtained the attached validation of charges from our client, for your review. We will not resume collections until you have had an opportunity to review the document.

    Should you wish to discuss the account further, please contact our office directly at ************.

    Sincerely,
    ******** ***** ******
    Compliance Department
    ************

  • Initial Complaint

    Date:03/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection is just a year old. I had insurance with progressive i switch to a cheaper insurance and canceled this dont understand what this charge is but I did not have a contact with the collector and dont know where this $433 dollars came from but this is the only collection I have to dispute I take responsibility for the rest of my debt but this is truly a untrue collection claim.

    Business Response

    Date: 03/17/2025

    Dear Mr. **********

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on April 24, 2023. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on April 26, 2023.

    On June 21, 2023, ********************* notified us of a payment in the amount of $412.91. The payment was returned as invalid by your banking institution on June 30, 2023. No other payments were received while your account was placed with our office.

    On March 17, 2025, we received notice of your fraud dispute from the ************************** We closed your account in our office, preventing further contact from The Receivable Management Services LLC,and initiated removal of any credit reporting placed by our company. Please allow up to 45 days for your credit report to update.

    In addition, we obtained the attached validation reflecting charges related to insurance coverage on a 2017 **** Escape and a 2016 Jeep Patriot, for the period of November 8, 2022 through March 11, 2023, for your records.

    Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.

    Sincerely,
    ******** ***** ******
    Compliance Department
    ************

    Customer Answer

    Date: 03/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:11/23/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********, I do not have a contract with the collection agency Receivable Management Services LLC, they did not provide me with the original contract as requested.

    Business Response

    Date: 11/27/2024

    Dear ********* Odedere,

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to ******************* Insurance placed your account in our office for collections on September 30, 2021. Our records indicate we have not had any contact with you and were unaware of your dispute.

    Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.

    In addition, we obtained the attached invoice related to the insurance coverage on a 2018 *** 530,effective July 23, 2021 through August 19, 2021 for your records.

    Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.

    Sincerely,
    ******** ***** ******
    Compliance Department
    ************


    Customer Answer

    Date: 11/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Adekoyejo Odedere

  • Initial Complaint

    Date:10/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with charter communications, i do not have a contract with the Receivable Management Services LLC , they did not provide me with the original contracts as requested.

    Business Response

    Date: 10/16/2024

    Dear Ms. **********

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on August 5, 2024.

    On October 10, 2024, you contacted our office to advise the account has been paid in full and provide us with the payment confirmation number. Our agent advised they payment has not yet been reported to our office and suggested that you to call us back in a few days to check the status of your account.

    On October 11, 2024, ********************* notified us of your final payment in the amount of $200, satisfying the balance in full. Upon clearance of your payment, your account will close in our office,preventing further contact from The Receivable Management Services LLC.

    On October 14, 2024, you contacted our office to request a deletion of credit reporting as a courtesy to assist with obtaining a house loan. Our supervisor agreed to the removal of the credit reporting and provided you with an expected timeline of the process.

    Upon receipt of your letter to the BBB, initiated removal of any credit reporting placed by our company. The reference number associated with this removal is ********. Please allow up to 45 days for your credit report to update.  In addition, we obtained the attached invoice related to the charges for your records.

    Should you wish to discuss the matter further,please contact ********************* directly at 800-PROGRESSIVE.

    Sincerely,
    ******** ***** ******
    Compliance Department
    ************

  • Initial Complaint

    Date:08/21/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not reliable with this debt with Progressive and I do not have a contract with Receivable management. They did not provide me with the original contract as requested.

    Business Response

    Date: 08/29/2024

    Dear ********************,

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on June 1, 2024. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to you at the address provided by our client on June 3, 2024. Our records indicate we have not had any contact with you and were unaware of your dispute.

    Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.

    In addition, we obtained the attached invoice related to the insurance coverage on a 2020 Kia *************** March 2, 2024 through April 19, ***** for your records.

    Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.

    Sincerely,
    ***********************************
    Compliance Department
    ************

  • Initial Complaint

    Date:08/10/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Progressive, I do not have a contract with Receivable Management Services LLC, they did not provide me with the original contract as I requested.

    Business Response

    Date: 08/14/2024

    Dear *****************,

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on June 1, 2024. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to you by our client on June 3, 2024. Our records indicate we have not had any contact with you and were unaware of your dispute.

    Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.

    In addition, we obtained the attached invoice related to the insurance coverage on a 2022 *** M4,effective October 19, 2023 through April 19, ***** for your records.

    Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.

    Sincerely,
    ***********************************
    Compliance Department
    ************

    Customer Answer

    Date: 08/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:07/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Receivable Management Services LLC .I do not have a contract with Source Receivables Management, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/22/2024

    Dear ******************,

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on January 20, 2024. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on January 23, 2024. Our records indicate we have not had any contact with you and were unaware of your dispute.

    Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is 8956197.Please allow up to 45 days for your credit report to update.

    In addition, we obtained the attached invoice related to the insurance coverage on a 2019 ***** Accord and a 2017 Kia ******** effective September 16, 2023 through December 8, 2023 for your records.

    Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.

    Sincerely,
    ***********************************
    Compliance Department
    ************

  • Initial Complaint

    Date:06/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collection is already resolved(paid).

    Customer Answer

    Date: 06/28/2024

    The account is already paid. I would like to have the account deleted from my personal credit report, I would like to improve my credit score!

    Business Response

    Date: 07/05/2024

    Dear ************,

    Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on October 10, 2022.

    On December 23, 2022, we received your payment in the amount of $88.52, satisfying the balance in full, and the account subsequently closed in our office.

    On February 7, March 7, April 5, and May 5, 2023,we updated your credit report to reflect the paid status of the account, as is required by the FCRA.

    We will not be able to remove any credit reporting placed by The Receivable Management Services LLC due to our obligation to the FCRA.

    Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.

    Sincerely,

    ********************************** Manager

    Compliance Department

    ************

Receivable Management Services LLC is NOT a BBB Accredited Business.

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