Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted in October 2024 by this company telling me I was apart of a class action lawsuit. I was given a unique ID and told I would be receiving funds once settled. I believed for months in good faith I would receive something once the court resolved this case. I never heard anything for weeks after payments were to be disbursed so I contacted them for a status. They told me I didnt meet some $10 minimum to get a check. My balance in this account ranged from 90K to 170K in various MetLife funds during the ******* class action time period. I provided models and other evidence to them showing this. It made no sense to me so I inquired further of how they calculated my own ineligibility with actual mathematical figures. They have been reluctant to provide this information to me to date. That account was opened more than 20 years ago and is still open with over 200K currently. I am also skeptical since I believe they would have fully verified me as payable prior to initially contacting me at my personal email address. They could have only gotten this after reviewing my records or I would have never even known about this. I feel bad for others this incompetent company probably contacted and then never contacted back again who are also due funds they mismanaged.

  Business Response

  Date: 06/11/2025

  JND Legal Administration (JND)was appointed to serve as the Settlement Administrator in the matter captioned ******,et al. v. MetLife Group, ***** et al., Case No. 1:21-cv-6146-*** ( U.S.District Court for the Southern District of ********). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  Further information and important Court documents can be found at *********************************************************************.
  

  JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.  The relevant data was provided by MetLife Group***** /*********************************** and the MetLife 401(k) Plan recordkeeper. 
  

  Unfortunately, Mr. ****** was not eligible for payment because he did not meet the minimum account balance required and/or did not invest in the case applicable investments. 

  Customer Answer

  Date: 06/11/2025

  Complaint: 23400315
  
  I am rejecting this response because they continue to be as vague as possible with their response and will not provide actual hard figures/math/or models for my particular situation as requested from them multiple times.

  
  The balance of my account on 7/19/15 was $90626.07. The balance of my account on 12/31/21 was $170021.66. What is the minimum account balance required for a benefit? How was my pro rata portion calculated? I was invested in a very wide range of funds/investment types at different times throughout the class action period. Please specify exactly the ones used to determine eligibility or not. Please help me to understand what mathematical logic was used in your calculation to put this to rest.
  
  Their response of a valid emailed notice received is basically that it is only for informational purposes makes no sense. Why would you contact somebody out of the blue at their personal email address (you had to get that from my file and fully vetted me as payable initially) and then tell them they should expect a settlement in good faith once the lawsuit was resolved without ever following through with them later on? I had to call multiple times after looking at their website for a settlement date. Why would you not send a detailed statement of how you later concluded that I and many others (I know for a fact a few old coworkers are in a similar situation) were ineligible for the benefit whom you contacted last year instead of just leaving them hanging and wondering what the heck was going on? You should also give them a 3rd party agency to contact if they feel they were wrongfully denied. 
  
  This company handles things so many ways incorrectly and needs new management and procedures.

  From:*********************************************************************************************************************************
  Date: October 31, 2024 at 6:03:01?AM EDT
  To: *******************************
  Subject: Notice of MetLife 401(k) Plan Settlement
  Reply-To:*********************************************************************************************************************
  
  
  ? UNIQUE ID: **********
  Dear ******* ******: 
  
  UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF ********
  
  If you participated in the MetLife 401(k) Plan (the "Plan") at any time from July 19, 2015, to December 31, 2021, you are part of a class action settlement.
  
  IMPORTANT
  PLEASE READ THIS NOTICE CAREFULLY 
  
  THIS NOTICE RELATES TO THE PENDENCY OF A CLASS ACTION LAWSUIT AND, IF YOU ARE A SETTLEMENT CLASS MEMBER, CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS TO OBJECT TO THE SETTLEMENT
  
  A Federal Court authorized this notice. You are not being sued. 
  This is not a solicitation from a lawyer. 
  A Settlement has been reached in a class action lawsuit against MetLife *********** and *********************************** (MetLife); the MetLife ************************************************** the *************************** of **********************************; and **** and **** Does 1-20, representing the ******************** Members (together, "**********"). The class action lawsuit involves whether or not ********** violated their fiduciary duties under the Employee Retirement Income Security Act of 1974 ("ERISA") in managing the Plan. ********** deny all claims, and nothing in the Settlement is an admission or concession on ********** part of any fault or liability whatsoever.
  You are included as a Class Member if you participated in the Plan and invested in the MetLife Index Funds1 at any time from July 19, 2015 to December 31, 2021 (the Class Period).
  The terms and conditions of the Settlement are set forth in the Settlement Agreement dated November *******, and are summarized below. Capitalized terms used in this Notice but not defined in this Notice have the meanings assigned to them in the Settlement Agreement. The Settlement Agreement is available at ************************************************************. Certain other documents will also be posted on that website. You should visit that website if you would like more information about the Settlement or the lawsuit. All papers filed in this lawsuit are also available for review via the Public Access to Court Electronic Records System (PACER), at ********************.
  Under the Settlement, ********** have agreed to pay $4,500,000.00 into a settlement fund. Class Members are eligible to receive a pro rata share of the amount of the settlement fund remaining after payment of Administrative Expenses, any Attorneys' Fees and Costs that the Court awards to Class Counsel, and any Service Awards to the Named Plaintiffs. The amount of each Class members payment is based on a Plan of Allocation that takes into account each Class Members account balances, as well as the *************** options each Class Member invested in, over the period of July 19, 2015, to December 31, 2021. Payments to Class Members who had a Plan account with a balance greater than $0.00 as of September 16, 2024 (referred to herein as Participant Class Members) will be deposited into their respective Plan accounts. Payments to Former Participant Class Members who no longer have an account balance above $0.00 will be made directly by check, unless the Former Participant Class Member elects to receive their payment through a rollover to a qualified retirement account or the Former Participant Class Members Final Entitlement Amount is less than $10.00. Participant Class Members who are determined to no longer have a Plan account with a balance greater than $0.00 as of the date of their Settlement payments will be treated as Former Participant Class Members and will receive an allocation by check.
  Please read this notice carefully. Your rights and the choices available to youand the applicable deadlines to ****** explained in this Notice. Your legal rights are affected whether you act or not. Please note that neither MetLife nor any MetLife affiliate nor any employees or representatives of MetLife or a MetLife affiliate may advise you as to what the best choice is for you or how you should proceed.
  The Court still has to decide whether to give its Final Approval to the Settlement. A Fairness Hearing has been scheduled for January 9, 2025at 10:00 a.m. before the Court in courtroom 17D of the ****** ******* ******** U.S. Courthouse, ************************************* Payments under the Settlement will be made only if the Court finally approves the Settlement and that Final Approval is upheld in the event of any appeal.
  THIS TABLE CONTAINS A SUMMARY OF 
  YOUR LEGAL RIGHTS AND OPTIONS IN THIS SETTLEMENT 
  DO NOTHING Our records indicate that you are a Participant Class ********** do not need to do anything to receive your settlement payment. You will get a share of the Settlement benefits to which you are entitled and will give up your rights to sue ********** about the allegations in this case. 
  OBJECT BY 
  DECEMBER 6, 2024 If you wish to object to any part of the Settlement, you must write to Class Counsel and ********** Counsel (as identified on page 7) to explain why you object.
  ATTEND A HEARING You may also attend the Fairness Hearing and speak at the Fairness Hearing on January 9, 2025. You may attend the hearing and speak at the hearing without filing a notice of your intention to appear, but you will not be permitted to make an objection if you do not comply with the requirements for making objections.
  SUBMIT A CLAIM FORM IF YOU BELIEVE YOU ARE A FORMER PARTICIPANT CLASS MEMBER If You believe our records are inaccurate, and you are a Former Participant Class Member who did not have a Plan account balance greater than $0.00 onSeptember 16, 2024, or are a Beneficiary or Alternate Payee of such a Participant, you can elect to receive your payment through a rollover to a qualified retirement account. If you are a Former Participant Class Member and would prefer to receive your settlement payment through a rollover to a qualified retirement account, you must complete, sign, and mail a Former Participant Rollover Form byDecember 20, 2024. If you believe you are a Former Participant Class Member, a Former Participant Rollover Form may be obtained by calling the Settlement Administrator at**************or by accessing ************************************************************. Former Plan participants who fail to complete, sign, and mail their Former Participant Rollover Form will receive their Settlement distribution by check. Regardless of whether you submit a claim form, you will give up your rights to sue ********** about the allegations in this case. 
  BASIC INFORMATION
  What is this notice and why should I read it?
  A court authorized this notice to let you know about a proposed settlement of a class action lawsuit called ******, et al. v. MetLife Group******, et al., Case No. 1:21-cv-6146-JHR (the Action), brought on behalf of the Class Members and the Plan, and pending in the United States District Court for the Southern District of ********. This notice describes the Settlement. Please read this notice carefully. Your rights and optionsand the deadlines to exercise themare explained in this notice. Please understand that if you are a Class Member, your legal rights are affected regardless of whether you act.
  What is a class action lawsuit?
  A class action is a lawsuit in which one or more plaintiffsin this case, one current Plan participant and two former Plan participants (the Named Plaintiffs)sue on behalf of a group of people who allegedly have similar claims. After the Parties reached an agreement to settle this case, the Court granted preliminary approval of the Settlement. Among other things, this preliminary approval permits Class Members to voice their support of or opposition to the Settlement before the Court makes a final determination as whether to approve the Settlement. In a class action, the Court resolves the issues for all class members.
  THE CLAIMS IN THE LAWSUIT AND THE SETTLEMENT
  What is this lawsuit about?
  The Named Plaintiffs, suing individually and on behalf of the Class and Plan (the Plaintiffs), allege that ********** breached their fiduciary duties under ERISA by including investment options in the Plan that are affiliated with MetLife and failing to adequately monitor the fees and performance of those funds. A more complete description of what Plaintiffs allege is in the Amended Complaint, which is available on the Settlement Website **************************************************************. 
  
  ********** deny all claims of wrongdoing or liability against them and assert that they have always acted prudently and in the best interests of Plan participants and beneficiaries. ********** are settling the Action solely to avoid the expense, inconvenience, and disruption of litigation, without admitting the allegations of breach and damage contained in the Amended Complaint.
  Why is there a Settlement?
  The Named Plaintiffs filed this Action on July 19, 2021. ********** moved to dismiss the Action on October 6, 2021. The Court denied ********** motion on August 1, 2022. On August 31, 2022, Plaintiffs filed the Amended Complaint (the operative complaint) adding the *************************** as a defendant as well as additional information supporting their allegations. On September 30, 2022, ********** answered the Amended Complaint. On May 31, 2023, Plaintiffs moved for class certification. ********** opposed that motion. The Court has not yet ruled on the motion. The Parties have exchanged extensive fact discovery, which completed on July 3, 2023. Instead of continuing Plaintiffs case against the **********, both sides agreed to a Settlement. That way, both sides avoided the cost and risk of additional court proceedings, and the affected Class Members will receive benefits that they would not have received if the Named Plaintiffs had litigated the remaining issues and lost, or had lost on appeal. The Named Plaintiffs and their attorneys believe the Settlement is in the best interests of the Class Members. Nothing in the Settlement Agreement is an admission or concession on ********** part of any fault, liability or damages whatsoever, but has been entered into to avoid the uncertainty, expense, and burden of additional litigation. 
  WHO'S INCLUDED IN THE SETTLEMENT?
  How do I know if I am in the Settlement Class?
  The Court decided that everyone who fits this description is a member of the Class:
  
  All participants and beneficiaries of the MetLife 401(k) Plan who were invested in the MetLife Index Funds at any time on or after July 19, 2015, through December 31, 2021, excluding any persons with responsibility for the **************** or administrative functions. 
  If you meet the definition above, you are a member of the Class. 
  THE SETTLEMENT BENEFITS
  What does the Settlement provide?
  MetLife has agreed to pay $4,500,000 into a Qualified Settlement Fund to resolve the claims of Class Members. The Net Settlement Amount (after deduction of any Court-approved expenses associated with administering the Settlement, Attorneys Fees and Costs, and Service Awards to Named Plaintiffs) will be allocated to Class Members according to the Plan of Allocation set forth in the Settlement Agreement. Under the Plan of Allocation, monies will be distributed to Participant Class Members and Former Participant Class Members pro rata based on (i) their average account balance for the period July 19, 2015, to December 31, 2021, and (ii) which of the **************** options they had chosen to invest in over that period.
  
  All Class Members and anyone claiming through them will fully release the Plan as well as ********** and the Released Parties from Plaintiffs Released Claims. The Released Parties include, but are not limited to, ********** past, present, and *************************(s), subsidiaries, divisions, joint ventures, predecessors, successors, successors-in-interest, and assigns, and any individual, partnership, corporation, or any other form of entity or organization that controls, is controlled by, or is under common control with any of the foregoing. The Plaintiffs Released Claims include, but are not limited to, all claims that were asserted in the Action or could have been asserted in the Action based on any of the allegations, acts, omissions, purported conflicts, representations, misrepresentations, facts, events, matters, transactions, or occurrences asserted in the Action, whether or not pleaded in the Complaints. The Plaintiffs Released Claims also include those that relate to the direction to calculate, the calculation of, and/or the method or manner of allocation of the Net Settlement Fund pursuant to the Plan of Allocation and/or that relate to the approval by the Independent Fiduciary of the Settlement Agreement, unless brought against the Independent Fiduciary alone.
  
  This is only a summary of the Released Parties and Plaintiffs Released Claims, and is not a binding description of either. The governing releases are found within the Settlement Agreement **************************************************************. Generally, the release means that Class Members will not have the right to sue the Plan, **********, or related parties for conduct during the Class Period arising out of or relating to the allegations in the lawsuit. The entire Settlement Agreement is available at ************************************************************. 
  HOW TO GET BENEFITS
  How do I get benefits?
  Class Members do not have to submit claim forms in order to receive settlement benefits.
  
  According to our records, you are a current participant in the Plan. The benefits of the Settlement will be distributed automatically once the Court approves the Settlement to Participant Class Members' Plan accounts.
  
  If, however, you are a Former Participant Class Member who did not have a Plan account balance greater than $0.00 on September 16, 2024 or are a Beneficiary or Alternate Payee of such a Participant, you can elect to receive your payment through a rollover to a qualified retirement account. If you are a Former Participant Class Member and would prefer to receive your settlement payment through a rollover to a qualified retirement account, you must complete, sign, and mail a Former Participant Rollover Form by December 20, 2024. If you believe you are a Former Participant Class Member, a Former Participant Rollover Form may be obtained by calling the Settlement Administrator at ************** or by accessing ************************************************************. Former Plan participants who fail to complete, sign, and mail their Former Participant Rollover Form will receive their Settlement distribution by check.
  
  Participant Class Members who are determined to no longer have a Plan account with a balance greater than $0.00 as of the date of their Settlement payments will be treated as Former Participant Class Members and will receive an allocation by check.
  When will I get my payment?
  Participant Class Members (or Beneficiaries or Alternate Payees of such participants) will receive their pro rata share of the $4,500,000.00 in the form of a deposit into their Plan account effective no later than sixty (60) days after the Settlement has received final approval and becomes effective. The hearing to consider the final fairness of the Settlement is scheduled for January 9, 2025. Any Alternate Payees of Participant Class Members will also receive their payment within 60 days, in accordance with the terms of their Qualified Domestic Relations Order.
  
  All checks not cashed within 120 days after they are issued will expire and become void.
  
  Payments made by check may have certain tax consequences; you should consult your tax advisor.
  There will be no payments under the Settlement if the Settlement Agreement is terminated.
  THE LAWYERS REPRESENTING YOU
  Who represents the Settlement Class?
  For purposes of the Settlement, the Court has appointed lawyers from the law firm of ***************************, PLLP as Class Counsel. If you want to be represented by your own lawyer, you may hire one at your own expense. In addition, the Court appointed Named Plaintiffs **** ******, **** *******, and ****** ******** to serve as the Class representatives. They are also Class Members.
  
  Subject to approval by the Court, Class Counsel has proposed that up to $15,000 may be paid to each of the Named Plaintiffs as the Class representatives in recognition of the time and effort they expended on behalf of the Class. The Court will determine the proper amount of any award to the Named Plaintiffs. The Court may award less than that amount.
  How will the lawyers be paid?
  From the beginning of the case, which was filed in July 2021, to the present, Class Counsel have not received any payment for their services in prosecuting the case or obtaining the Settlement, nor have they been reimbursed for any out-of-pocket expenses they have incurred. Class Counsel will apply to the Court for an award of reasonable attorneys fees (not to exceed one-third of the settlement fund), plus their costs and settlement administrative expenses. ********** have agreed not to object to such an application. The Court will determine the proper amount of any Attorneys Fees and Costs to award Class Counsel.
  
  Any Attorneys Fees and Costs awarded by the Court will be paid to Class Counsel from the settlement fund. Class Counsel will file a motion for an award of Attorneys Fees and Costs, Administrative Expenses, and Class Representatives Compensation at least 14 days prior to the objection deadline. This motion will be considered at the Fairness Hearing. Class Counsel also will seek to recover all actual and anticipated litigation costs and administrative expenses associated with the Settlement.The Class Members will not have to pay anything out-of-pocket toward the fees or costs of Class Counsel.
  YOUR RIGHTS AND OPTIONS
  What is the effect of Final Approval of the Settlement?
  If the Court grants Final Approval of the Settlement, a final order and judgment dismissing the case will be entered in the Action. Payments under the Settlement will then be processed and distributed. The release by Class Members will also take effect. No Class Member will be permitted to continue to assert Plaintiffs Released Claims in any other litigation against ********** or the other persons and entities covered by the release, as described in Question No. 6.
  
  If you object to the terms of the Settlement Agreement, you may notify the Court of your objection. (See Table above Question No. 1) If the Settlement is not approved, the case will proceed as if no settlement had been attempted or reached. If the Settlement is not approved and the case resumes, there is no guarantee that Class Members will recover more than is provided for under the Settlement, or anything at all.
  What happens if I do nothing at all?
  If you do nothing, and the Settlement is approved, you will release any claims you may have against ********** or the Released Parties concerning the conduct Plaintiffs allege in their complaints. (See Question No. 6.) You may also receive a payment as described in Question No. 6. 
  How do I get out of the Settlement?
  If the Court approves the Settlement, you will be bound by it and will receive whatever benefits you are entitled to under its terms. You cannot exclude yourself from the Settlement, but you may notify the Court of your objection to the Settlement. (See Question No. 15.) If the Court approves the Settlement, it will do so under Federal Rule of Civil Procedure 23(b)(1), which does not permit Class Members to opt out of the Class.
  Can I sue MetLife for the same thing later?
  No. If the Court approves the Settlement, you will have given up any right to sue MetLife or any of the Released Parties for the Plaintiffs Released Claims.
  How do I object to the Settlement?
  You can object to the Settlement if you don't like any part of it. If you object, you must give the reasons why you think the Court should not approve the Settlement. The Court will consider your views. Your objection to the Settlement must be postmarked no later than December 6, 2024 and must be sent to the attorneys for the Parties at the addresses below:
  Class Counsel ********** Counsel
  **** *****
  ***** ******
  ******* ******, PLLP
  4700 IDS Center
  ****************************************************************************
  ***** C. ******
  ****** S. *****
  ******* J. ******
  **** E. ******
  ****** *. Gamer
  ******* **** & ********* LLP
  ************************************
  ***********************
  
  The objection must be in writing and should include the case name ******, et al. v. MetLife Group, ***** et al., Case No. 1:21-cv-6146-JHR; as well as include your (a) name; (b) address; (c) a statement that you are a member of the Settlement Class; (d) the specific grounds for the objection (including all arguments, citations, and evidence supporting the objection); (e) all documents or writings that you desire the Court to consider (including all copies of any documents relied upon in the objection); (f) your signature; and (g) a notice of intention to appear at the Fairness Hearing (if applicable). (If you are represented by counsel, you or your counsel must file your objection through the Courts CM/ECF system.) The Court will consider all properly filed comments from Class Members. If you wish to appear and be heard at the Fairness Hearing in addition to submitting a written objection to the Settlement, you or your attorney should say so in your written objection.
  
  Class Counsel will file with the Court their request for Attorneys Fees and Costs, Administrative Expenses, and Service Awards to the Named Plaintiffs at least two weeks prior toDecember 6, 2024, and post it on the Settlement Website. 
  THE COURT'S FAIRNESS HEARING
  When and where will the Court hold a hearing on the fairness of the Settlement?
  A Fairness Hearing has been set for January 9, 2025 at 10:00 a.m. E.T., before The Honorable ********* H. ****** at the ****** ******* ******** U.S. Courthouse, ***********************************************;in Courtroom 17D. At the hearing, the Court will hear any comments, objections, and arguments concerning the fairness of the proposed Settlement, including the amount requested by Class Counsel for Attorneys' Fees and Costs, Administrative Expenses, and the Service Awards to the Named Plaintiffs as the Class representatives. You do not need to attend this hearing. You also do not need to attend to have an objection considered by the Court. (See Question No. 15.)
  
  Note: The date and time of the Fairness Hearing are subject to change by Court Order, but any changes will be posted **************************************************************. 
  Do I have to come to the Fairness Hearing?
  No. Class Counsel will answer any questions the Court may have. But you are welcome to come at your own expense. If you send an objection, you dont have to come to Court to talk about it. As long as any written objection you choose to make was filed and mailed on time and meets the other criteria described in the Preliminary Approval Order, the Court will consider it. You may also pay another lawyer to attend, but you don't have to.
  May I speak at the hearing?
  You may ask the Court for permission to speak at the hearing concerning any part of the proposed Settlement by following the instructions in Question No. 15 above.
  GETTING MORE INFORMATION
  Where can I get additional information?
  This notice provides only a summary of the matters relating to the Settlement. For more detailed information, you may wish to review the Settlement Agreement. You can view the Settlement Agreement and get more information **************************************************************. You can also get more information by writing to the Settlement Administrator at MetLife 401(k) Plan Settlement Administrator, c/o JND Legal Administration, P.O. *********************************;or calling toll-free**************. 
  
  
  PLEASE DO NOT CONTACT THE COURT, THE JUDGE, OR METLIFE WITH QUESTIONS ABOUT THE SETTLEMENT.
  1 The MetLife Index Funds include index funds offered on the *************** menu: the *************************************************************************************************************************** Mid Cap Equity Index Fund, and Small Cap Equity Index Fund.
  Sincerely,
   ******* ******

  
  

  Business Response

  Date: 06/16/2025

  The Plan of Allocation and methodology for calculations of payments is set forth in the Settlement Agreement which was approved by the ************ Court.  A copy of the Settlement Agreement can be found on the Settlement website at :

  *********************************************************************************************************************************************************************************************

  As previously noted, JND Legal Administration is the settlement administrator. All data was provided by Defendant MetLife.  Based on the data provided by MetLife, ********* was not eligible for payment because he did not meet the minimum account balance required and/or did not invest in the case applicable investments.  Any disputes regarding his account balance,calculations, and settlement benefit value lie with the Defendant, MetLife.

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23400315
  
  I am rejecting this response because this business has a fiduciary responsibility to go back to MetLife and request full records to verify the validity of my complaint and then act upon correcting this error.

  They continue to pass the buck instead of doing their due diligence in my case.
  

  I would appreciate them sending me a copy of all records they have regarding my case. In particular, I am interested in obtaining what information was used to assign me the UNIQUE ID: ********** back in October and tell me then Our records indicate that you are a Participant Class Member. You do not need to do anything to receive your settlement payment. You will get a share of the Settlement benefits to which you are entitled and will give up your rights to sue ********** about the allegations in this case. as outlined in their email to my personal email address.

  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/10/2025

  As previously noted, JND Legal Administration is the settlement administrator. All data was provided by Defendant MetLife.  Based on the data provided by MetLife, Mr. ****** was not eligible for payment because he did not meet the minimum account balance required and/or did not invest in the case applicable investments.

  We have confirmed Mr. ******** information with Counsel in this matter. Mr. ****** did not have an account balance in any of the impacted funds at quarter-end during the settlement period.  ******************* did process transfers in and out of the funds during 2020 and 2021, the money was moved out within about a month such that there was never a balance at the end of the quarter. Consequently, Mr. ****** is not eligible for payment under the settlement terms.

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******