Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JND Holdings, LLC

  1201 2nd Ave Ste 3400 Seattle, WA 98101

• 

  JND Holdings, LLC

  PO Box 91329 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91390 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91354 Seattle, WA 98111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23298267
  
  I am rejecting this response because

  So essentially it will take decades for all of the 6.8 million claims to be fully resolved before payouts will be made. Most of the affected class will be dead by then. How is that justice? 

   

  
  
  
  
  
  

  Business Response

  Date: 05/07/2025

  JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. 
  
  The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).
  
  Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement.  Each of these documents can be found on the Settlement website noted above.
  
  Because,as per Court Order, the distribution in this case will be on a pro rata basis,no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by ***.

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACCORDING TO 15 USC 1681N (A)(1) ANY ACTUAL DAMAGES SUSTAINED BY THE CONSUMER AS A RESULT OF THE FAILURE OR DAMAGES OF NOT LESS THAN $100 AND NOT MORE THAN $1,000; I WANT ONE THOUSAND PER VIOLATION OR REMOVE ACCOUNT!

  Business Response

  Date: 05/05/2025

  JND Legal Administration is a Class Action Settlement Administrator.  It is unclear why this complaint was directed to JND.  

• Initial Complaint

  Date:05/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACCORDING TO 15 USC 1681N (A)(1) ANY ACTUAL DAMAGES SUSTAINED BY THE CONSUMER AS A RESULT OF THE FAILURE OR DAMAGES OF NOT LESS THAN $100 AND NOT MORE THAN $1,000; I WANT ONE THOUSAND PER VIOLATION OR REMOVE ACCOUNT!

  Business Response

  Date: 05/05/2025

  JND Legal Administration is a Class Action Settlement Administrator.  It is unclear why this complaint was directed to JND.  

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was apart of the ************* Settlement and have been attempting to request a check reissue as my address changed prior to check distribution. I have been unable to get any update and continue to be read a script requesting patience as check reissues occur every 2 months. I sent an email request in late January and was advised that I should be receiving an update soon however after numerous calls and no resolution I believe this company is deliberately avoiding check reissues. Ive been in contact with several other consumers having the same issue. There is no support or escalation assistance, what am I to do? I just spoke with a representative named Gabby regarding an escalation and she reiterated the same script the representatives give upon callingWHO IS IN CHARGE AND CAN GET THIS HANDLED?

  Business Response

  Date: 04/18/2025

  *** is the third-party administrator appointed by the ************************************ to administer the redress matter involving Lexington Law and ****************. *** has received Ms. ******* request for reissue and the check is in processing.  We anticipate that it will be mailed in May. In addition, we reached out to Ms. ****** directly and provided contact information in the event she has any further questions.  

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23134341
  
  I am rejecting this response because the company did not answer any questions such as the status of the claim and when the claim will be paid. Also the company did not explain why they did not respond to the email that was sent or why no one is answer the customer service line:
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/31/2025

  JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  Included in the Courts Settlement orders are provisions expressly retaining continued and exclusive jurisdiction over the matter, the parties, the class, and the administration of the Settlement.  As a result, the Court overseeing the specific Settlement is the proper forum for handling disputes.
  
  The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved.
  
  Claim determination notices are being emailed on a rolling basis. The deadline to dispute Total Premiums Paid and/or Total Administrative Fees Paid is 30 days from when the notice is sent to the Claimant. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).
  
  We can confirm that Mr. ****** has filed a claim and that his claim is under review.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23126321
  
  I am rejecting this response because:
  I am aware of the particulars around the how the amount of individual distributions are determined. My issue is lack of transparency from *** about the timing of the distributions. The website does not offer any timely updates, nor is it possible to speak with a person who may have more information; the phone goes to voicemail and emails are never answered. I would think that keeping the parties involved apprised would be part of what *** is being paid to do. *** did not answer my question, they just reiterated information that is never updated. What is the time line?
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/28/2025

  JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  Included in the Courts Settlement orders are provisions expressly retaining continued and exclusive jurisdiction over the matter, the parties, the class, and the administration of the Settlement. 
  
  The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved.  Claim determination notices are being emailed on a rolling basis. The deadline to dispute Total Premiums Paid and/or Total Administrative Fees Paid is 30 days from when the notice is sent to the Claimant. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

  Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the ************************* was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement.  Each of these documents can be found on the Settlement website noted above.  Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by JND.

  Business Response

  Date: 04/07/2025

  Settlement procedures and distribution are dictated by the Court Orders.  Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by ***.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zheyuan ** February 24, 2025, and March 5, 2025. Neither email has received a response.This lack of communication and failure to address my dispute is unacceptable. The deadline for disputing the determined amounts was 30 days from the email date, and I adhered to this deadline. I am concerned that my dispute is being ignored and that my claim will not be processed correctly.I am requesting the Better Business Bureau to assist me in resolving this issue. Specifically, I am requesting that JND Legal Administration:Acknowledge receipt of my dispute.Process my dispute in a timely manner.Update my claim with the correct Total Premiums Paid amount.Provide regular updates on the status of my claim and dispute.I have attached copies of the initial email from JND Legal Administration and any relevant documentation I submitted with my dispute.Thank you for your assistance in this matter.

  Business Response

  Date: 04/08/2025

  JND Legal Administration (JND) is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.  Included in the Courts Settlement orders are provisions expressly retaining continued and exclusive jurisdiction over the matter, the parties, the class, and the administration of the Settlement.  As a result, the Court overseeing the specific Settlement is the proper forum for handling disputes.
  
  The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).
  
  Claim determination notices are being emailed on a rolling basis. As noted, the deadline to dispute Total Premiums Paid and/or Total Administrative Fees Paid is 30 days from when the notice is sent to the Claimant. We can confirm that we received Zheyuan Lis dispute. When she submitted her dispute online, she received a confirmation page.

  Because, as per Court Order,the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by JND.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23114989
  
  I am rejecting this respons because

  
  

  **April 12, 2025**

  
  

  **Equifax Claims Resolution Department  

  [Equifax Address or Settlement Office Ad

  
  

  **Subject:** Dispute of Extended Claim Incomplete Notice and Insufficient Settlement Payout

  
  

  Dear Equifax Claims Resolution Team,

  
  

  I am writing to formally dispute the recent handling of my Extended Claims Period claim in connection with the Equifax data breach settlement. I have complied with every requirement provided in your claim process, including submitting forms, providing recorded telephone conversations, and mailing in the requisite documentation. Despite my exhaustive effortsand despite substantial evidence demonstrating the legitimacy of my out-of-pocket expensesthe response I received is unacceptable.

  
  

  On December 27, 2024, I received an Extended Claim Incomplete Notice citing insufficient documentation for my Money Spent claim, which includes legitimate, qualifying out-of-pocket losses incurred as a direct result of the data breach. I provided detailed evidence, including proof that I was directed to mail documents from an abandoned building (as corroborated by photographic evidence) and clear records that demonstrate the steps I took to protect my identity. My documentation clearly establishes that expenses such as cellphone charges, printer costs, internet service fees, and mailing expenses were incurred solely due to the breach and are directly related to the required recovery actions. These expenses are, by all accounts, qualified under the Settlement provisions.

  
  

  Furthermore, I categorically reject the inadequate payout of $17 that was issued. This nominal amount does not reflect the true burden of my incurred costs, nor does it come close to compensating for the additional financial and credit repair burdens I have had to bear. Moreover, my credit report remains unresolved, which only adds to the ongoing harm inflicted upon me due to the mishandling of my personal information.

  
  

  Given these points, I respectfully request a full re-evaluation of my claim with particular attention to the following:

  
  

  1. **Verification and Reconsideration of Out-of-Pocket Losses:**  

     I insist that the documentation I provided substantiates my Money Spent claim, and I request that all eligible expenses be reviewed accordingly. The losses incurred are genuine, directly attributable to the breach, and should be recognized as qualifying under the settlement guidelines.

  
  

  2. **Adjustment of the Settlement Payout:**  

     I do not accept the mere $17 payout. I expect a payout that accurately reflects both the time spent and the quantifiable out-of-pocket expenses I have documented, as well as an acknowledgment that my credit report issues have yet to be fixed, further highlighting the extent of the damage.

  
  

  3. **Correction of Credit Reporting Issues:**  

     In addition to the financial recompense, I request immediate steps to correct ongoing inaccuracies on my credit report, as these continue to adversely affect my financial standing.

  
  

  Please confirm receipt of this dispute letter and inform me of the next steps in your review process. I look forward to a prompt resolution that adequately addresses and rectifies these discrepancies. Should further documentation or clarification be necessary, I am prepared to provide additional supporting materials.******* **********  
  [Your Address]  
  [City, State, Zip Code]  
  
  **April 12, 2025**  
  
  **Equifax Claims Resolution Department**  
  [Equifax Address or Settlement Office Address, if available]
  
  **Subject: Formal Dispute of Settlement Offer and Notice of Intent to Pursue All Legal Remedies**
  
  Dear Equifax Claims Resolution Department,
  
  I am writing to formally dispute the recent handling of my Extended Claims Period claim in connection with the Equifax data breach settlement. I have complied with every requirement stated in your processincluding submitting all required forms, providing recorded telephone conversations, and mailing documentary evidence. Despite my extensive efforts and the substantial supporting documentation, I have been denied a fair evaluation of my out-of-pocket expenses and been offered a nominal payout that is grossly inadequate.
  
  I categorically reject the insufficient settlement amount of $17 and unequivocally dispute the denial of my Money Spent claim. My documentation clearly demonstrates that the costs incurredincluding cellphone charges, printer expenses, internet services, and mailing related expensesare directly attributable to the breach. These expenses fully qualify for reimbursement according to your published Settlement provisions. Furthermore, the ongoing issues with my credit report underscore that I have not been given a fair chance to resolve the full scope of the damage inflicted upon me.
  
  In light of these facts, please be advised that if Equifax does not reconsider my claim in its entiretyensuring a just and equitable review of all qualified expensesI will pursue every legal remedy available to me. I am fully prepared to take this matter to court and seek relief to the full extent of the law. It is my firm belief that my rights, as outlined in the Settlement terms and under applicable consumer protection laws, have not been respected.
  
  I urge you to re-examine the comprehensive documentation I have provided (which includes verifiable records, photographs, and recorded communications) and to take immediate steps to correct my credit report as required. I expect a prompt, thorough, and fair resolution. Failure to address this matter satisfactorily will force me to escalate my dispute through legal channels.
  
  Please confirm receipt of this letter and provide details on how you plan to proceed with the re-evaluation of my claim.
  
  Sincerely,
  
  ******* **********  

  
  

  Thank you for your prompt attention to this serious matter.

  
  

  
  

  Business Response

  Date: 04/08/2025

  JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at **********************************************************************************.
  
  ***** ******** filed an online Extended Claims Period claim in connection with the Equifax matter. He requested Time Spent and Money Spent and provided documentation with his claim.  However, it was insufficient to support the amounts claimed, as a cellphone, printer,internet services and undescribed mailings are not covered under the Settlement provisions.  On December27, 2024, he was issued an Extended Claim Incomplete Claim Notice for Insufficient Documentation.  He did not respond to the Notice, and his Money Spent claim was Denied.  He was approved for 10 hours of Time Spent.  On March 28, 2025, he was mailed a check to his mailing address on file for the 10 hours of Time Spent.  Regarding his credit report, he may reach out to Equifax at ************ or visit their website at ******************************.

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23111802
  
  I am rejecting this response because:the response gave no new information. All of the response is on the website and give zero updates. The data needed to dispute premium amounts and what qualifies has never been posted. The calculation for payout is not hurried. JND legal is being paid 100 million to administer the payout which should provide enough to expedite payouts to claimants. 2 years waiting,4 years since start. It can and should be handled with expedited efficiency. 
  Have all the emails and notices for claim amount disputes been sent out? When will calculations for sending payments begin? What is expected timeline for payout? 
  Sincerely,
  
  ******* E *****

  Business Response

  Date: 03/25/2025

  JND Legal Administration is the Court-appointed Claims Administrator for the class action lawsuit captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court.
  

  The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are now resolved.

  We can confirm that Mr. ***** filed a claim.  Claim determination notices are being emailed on a rolling basis. The deadline to dispute Total Premiums Paid and/or Total Administrative Fees Paid is 30 days from when the notice is sent to the Claimant. The most current updates regarding the Settlement can be found on the Settlement Website (*******************************************).

  Business Response

  Date: 03/28/2025

  Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement.  Each of these documents can be found on the Settlement website noted above.  Because, as per Court Order, the distribution in this case will be on a pro rata basis, no distribution will be made to any class member until there is a final resolution of all 6.8 million claims, including all determinations of every dispute received by ***.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23111802
  
  I am rejecting this response because:
  The information needed to dispute premium amounts has never been given. The documents or forms that would be acceptable to adjust the premium paid . Therefore, claimants are sending pages of documents for review that are not valid or relevant,this prolonging this process. Long form does not list what qualifies as dispute evidence 
  Sincerely,
  
  ******* E *****

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to urgently request your intervention in what I believe is an unjust and obstructive process related to my claim for compensation under the Equifax Data Breach Settlement. I am a victim of the 2017 Equifax data breach, and I have experienced undue delays and barriers in seeking compensation for the expenses and time I have spent addressing the fallout from this breach.Despite my efforts to submit a claim under the Extended Claims Period, the claim administrator has unjustly denied my claim for money spent and time spent as a result of the breach, citing insufficient or incomplete documentation. This notice, however, fails to substantiate the reasons for my claims denial or to explain what additional documentation is required, leaving me in a position where I am unable to recoup the significant costs and losses incurred through no fault of my ****** response to the denial, I have made multiple attempts to provide the necessary documentation, but the settlement administrator continues to fail in addressing my claim in a timely and appropriate manner. The failure to substantiate or properly process my claim further exacerbates the damage I have already suffered from the breach.The negligent handling of this settlement process by the administrator and Equifax is both unacceptable and unfair to consumers like myself. I am being denied rightful compensation due to no fault of my own, while Equifax, the entity responsible for the breach, continues to avoid accountability for the harm it has caused. This delay in processing my claim is not only causing unnecessary financial and emotional distress, but also preventing me from receiving the compensation that I am rightfully entitled to under the terms of the settlement agreement.I am requesting that you immediately investigate this matter and hold the responsible parties accountable for their failure to properly administer the Equifax Data Breach Settlement claims process.

  Business Response

  Date: 03/19/2025

  JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at **********************************************************************************.
  
  **** ******** filed an online Extended Claims Period claim on January 22, 2024,requesting both Time Spent and for Money Spent.  He provided documentation with his claim, but it was insufficient to support the amounts claimed.  On December 27, 2024, he was sent an Extended Claims Incomplete Claim Notice for Insufficient Documentation (Money Spent & Time Spent). He responded to the Notice but he still did not cure the claims deficiencies.  Accordingly, on March 12, 2025, he was issued an Extended Claims - Money Spent Whole Denial Notice with an Approved Time Spent Notice.  He has until April 11, 2025, to Appeal this Money Spent Denial.