Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JND Holdings, LLC

  1201 2nd Ave Ste 3400 Seattle, WA 98101

• 

  JND Holdings, LLC

  PO Box 91390 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91329 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91354 Seattle, WA 98111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a valid and timely claim for ****** v. ********** Casino settlement My claim id is PCHKA- RMLU4 The admin has started distribution and sent settlement checks . MY check has still not been received by me . Please update me when my check was sent . depending on that i may need to get it reissued

  Business Response

  Date: 08/08/2023

  After a thorough review of our records, we were unable to locate a record with Mr. ******** contact information or claim form with reference number PCHKA-RMLU4.  If he provides additional information, we can research this matter further.  

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20423285
  
  I am rejecting this response because my claim was filed in timely manner with the referenced claim ID

  Attached is the claim form for proof
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/11/2023

  Please review my response and send the response to the business for further action

  Business Response

  Date: 08/25/2023

  Our records indicate that Mr. ******* is not on the list of approved eligible claimants in this matter. If he passed through and his face was visible to certain security cameras at ***********************'s Sportsbook in ***********, ******** at any time between September 2020 through June 2021, and he believes that he  should be eligible under this settlement, he should mail a letter to us at the address below stating as such along with any supporting documentation showing that he was present at ***********************'s Sportsbook during the relevant time period.
  
  ****** v. PAD Settlement Administrator
  c/o JND Legal Administration
  PO Box 91344
  *******, ** 98111
  
  

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20423285
  
  I am rejecting this response because:

  The business never sent me any denial/rejection notice till date . When i inquire about the settlement payment they are telling me that i am not a member of class which is against the terms of the settlement where the claimant needs to be sent ineligibility/dennail before settlement.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/21/2023

  JND Legal Administration is the Settlement Administrator in this matter.  The Settlement Agreement and Court Orders set forth the requirements for payment and procedures.  The settlement did not require denial notices. 

   

   

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I received a class action notice from the Settlement Administrator. I completed the information and submitted my claim along with receipts and requested information to include the mileage on the vehicle. After inquiring about the settlement, I was sent a notice asking I did not contact Subaru and I did not provide mileage.The class action notice was received after the battery had to be replaced. The mileage was turned in on the receipt and the form I completed. I had taken my vehicle in for service many times before the replacement of the vehicle and it was not addressed. Once I got the vehicle jumped, I took it to the nearest facility that I trusted which was 2 miles away, while the closest Subaru dealer is 6-8 miles away.

  Business Response

  Date: 08/14/2023

  Set forth below is JND Legal Administrations (JND) response to ***************************** complaint filed with the Better Business Bureau (BBB).  JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS. The Settlement received final approval on January 24, 2023.
  
  Although ***************************** is a Settlement Class Member, her claim was initially rejected because the supporting documentation did not establish that they were entitled to reimbursement under the terms of the Settlement.  The documentation showed that she purchased a replacement battery from ******* on July 1, 2021, but no proof was submitted of the vehicles mileage at the time of the Repair. Further, as the Repair was not completed by an Authorized Subaru Retailer, and no proof was submitted that *************** contacted Subaru within ten days preceding the Repair, this Repair does not qualify for reimbursement under the Settlement terms.
  
  On June 7, 2023, JND mailed a Claim Decision and Option Letter to **************** describing each of these issues and providing 45 days to request a Second Review of the decision if she disagreed with it.  JND has since received a request for Second Review that included additional documentation proving the vehicles mileage.However, no additional proof was provided showing prior contact with Subaru within ten days of the Repair.
  
  On August 4, 2023, JND mailed a final determination letter explaining why the claim was denied. 

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20408821
  
  I am rejecting this response because: Once I purchased my vehicle in 2019, I regularly took my vehicle to a subaru dealer for service. 

  There was never any mention of a battery issue nor was the battery replaced or serviced.

  I received information regarding the battery after I spent money out of pocket to have it jumped and replaced.

  To ensure my vehicle would not break down on the road, I took it to the nearest trusted shop to get it looked at.

  Subaru is practicing unfair, fraudulent services and taking advantage of consumers.

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/23/2023

  Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied. This is false information. The business did not adress or discuss the issue but rather they just said "no." I have taken these matters to a higher authority to get resolution. Please post my comments as written.

  Thank you.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim (unique ID *********** on May 7 2023 in the amount of $200 to Subaru Battery Settlement c/o JND legal administration to recoup some of my cost related to an early battery failure in my 2015 Subaru Outback. However, the administration refused to pay citing many reasons I deem unreasonable.I provided in my claim evidence of vehicle purchase date, title and replacement battery purchase information and also pointed out the fact that more than 5 years had passed from the date the original Subaru battery failed and was replaced. It is not reasonable to ask owners to provide proof of communication with local Subaru dealer on the failed battery or purchase receipt for the replacement battery given the long time interval. Please find the enclosed attachment as my claim letter.

  Business Response

  Date: 08/10/2023

  Set forth below is JND Legal Administrations (JND) response to Huihao Fans complaint filed with the Better Business Bureau (BBB).  JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS. The Settlement received final approval on January 24, 2023.
  
  Huihao Fans claim was initially rejected because it was missing documentation proving membership in the Settlement Class and because their supporting documentation did not establish that they were *********** reimbursement under the terms of the Settlement.  The documentation showed that they purchased a replacement battery from AutoZone on November 14, 2017 but did not include the amount paid.  Further, as the battery was not purchased from an Authorized Subaru Retailer, and no proof was submitted that they contacted Subaru within ten days preceding the Repair, this Repair does not qualify for reimbursement under the Settlement terms.
  
  On June 7, 2023, JND mailed a Claim Decision and Option Letter to Huihao Fan describing each of these issues and providing 45 days to request a Second Review of the decision if they disagreed with it.  JND has since received a request for Second Review from Huihao Fan that included additional documentation proving their membership in the Settlement Class. However, no additional proof was provided to demonstrate that the Repair qualified for reimbursement.  
  
  On July 21, 2023, JND mailed a final determination letter explaining why the claim was denied. 

  Business Response

  Date: 08/21/2023

  Set forth below is JND Legal Administrations (JND) response to Huihao Fans complaint filed with the Better Business Bureau (BBB).  JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS. The Settlement received final approval on January 24, 2023.
  
  Huihao Fans claim was initially rejected because it was missing documentation proving membership in the Settlement Class and because their supporting documentation did not establish that they were *********** reimbursement under the terms of the Settlement.  The documentation showed that they purchased a replacement battery from AutoZone on November 14, 2017 but did not include the amount paid.  Further, as the battery was not purchased from an Authorized Subaru Retailer, and no proof was submitted that they contacted Subaru within ten days preceding the Repair, this Repair does not qualify for reimbursement under the Settlement terms.
  
  On June 7, 2023, JND mailed a Claim Decision and Option Letter to Huihao Fan describing each of these issues and providing 45 days to request a Second Review of the decision if they disagreed with it.  JND has since received a request for Second Review from Huihao Fan that included additional documentation proving their membership in the Settlement Class. However, no additional proof was provided to demonstrate that the Repair qualified for reimbursement.  
  
  On July 21, 2023, JND mailed a final determination letter explaining why the claim was denied. 

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20398526
  
  I am rejecting this response because:
  
  

  The battery was purchased 6 years ago, Auto zone no longer keeps that sales record, however I was able to obtain a screenshot of the warranty and submitted as purchase proof along with estimated cost $200 for replacing battery. 

  I did call the Subaru dealer about the dead battery but was told it was out of original warranty and I could get a replacement at any auto parts store as long as the model fits the vehicle. I dont think providing proof of a phone call made 6 years ago is reasonable.

   

  
  Sincerely,
  
  Huihao Fan

  Business Response

  Date: 09/06/2023

  As previously noted, JND was appointed by the **** District Court for the District of ********** to serve as the Settlement Administrator for the Subaru Battery Settlement in the matter of In re Subaru Battery Drain Products Liability Litigation, Case No. 1:20-cv-03095-JHR-MJS.  In this role, JND is legally obligated to perform the duties outlined in the Settlement Agreement and court orders relating to the Settlement.  These duties include evaluating Claim Forms and supporting documentation and notifying claimants of the decisions made on their claims according to the procedures defined in the Settlement Agreement.
  
  The deadline to object to the Settlement was November 5, 2022. The proper vehicle to express displeasure with the claim filing process and required documentary proof would have been to submit an objection to the Settlement to the Court prior to the Fairness Hearing.  
  
  Based on the Court approved claim filing process, JND reviewed Huihao Fans claim and documentation, determined that they did not qualify for reimbursement, and mailed a Claim Decision and Option Letter as prescribed in the Settlement Agreement.  Unless Huihao Fan is able to provide proof that they contacted Subaru within ten days preceding the purchase of their replacement battery from AutoZone, then there is no relief that JND can provide. 

  Customer Answer

  Date: 09/10/2023

   
  Complaint: 20398526
  
  I am rejecting this response because: the requirement of providing proof of contact of Subaru dealer within 10 days of purchase of battery is totally unreasonable . I did have a phone conversation with the dealer regarding the battery purchase 7 years ago, but requiring a customer to keep a phone call record for 7 years is ridiculous.  
  
  Sincerely,
  
  Huihao Fan

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested status of Komesar v. **************** as web site shows no info at www.PWPElectricRatesAction.com 1. 5/2/23 - sent email and NO id assigned and NO response received.2. 5/26/23 - Left email at **** PT and NO response received.3. 6/9/23 - Called ***** #, someone answered and said send email. I said on 5/2 I did, no answer, and 5/9, I called no answer. They suggested I send email again and they would get back to me. I flipped the email on 5/2 and heard NOTHING. NO id assigned.4. 7/5/23 - Called ***** #, left email and no response.Business should be PREVENTED from doing business until tracking emails and phone calls assigns an ID and they response to requests for information. Web site had NO information on case court.Still waiting for response.

  Business Response

  Date: 07/28/2023

  In June 2020 we ceased serving as notice administrator as our contracted duties had all been completed. Upon receipt of this consumers inquires, we passed the consumers information on to defense counsel.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jun 2022 my Mercedes was scheduled and dropped off for the *** modifications. As I understood it; all documents up to this point were submitted successfully online. Pending only the *** modifications from dealership for the compliance needed on this issue.It has been over a year, several attempts to contact the *** firm handling with no success. emails, phone calls (which lead to remote electronic automation services / no live person). No success in finding out why I have not been paid. First contact was attempted last year after modifications, 4th quarter (2022).I still have no check issued. I have also experienced a poor quality install from mercedes benz of *************. ********************* is the acting service manager. I had damage done to my fire wall insulation. I had 2 other sensors not reattached completely. I had a CEL go off for quite sometime. I also believe I currently have an injector seal failure. I have had excessive burning of oil since this modification. I am hesitant to take this back to Mercedes of *************. This is largely due to the "laissez faire" attitude received from Service Manager about handling the repairs properly ; and making it right.

  Business Response

  Date: 07/27/2023

  We are in receipt of the notification of the complaint filed by *********************** in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. Here, unfortunately, Mr. ******* claim did not meet the necessary criteria for payment, as discussed below.
  
  On July 26, 2022, **************** submitted via JNDs online claim portal a deficient Current Owner claim, claim number P5QUC-ZBEVM, for the *** ending in xxx9406 (his Subject Vehicle) and supporting documentation.  **************** did not include proof of ownership, proof of registration, and a signed Individual Release with his claim. Accordingly, *** emailed **************** on two occasions to the email address on record to notify him of his deficiencies on his claim once on August 10, 2022 in response to a phone call from **************** and again on September 15, 2022 as an official deficiency notification.
  
  In response to the email and deficiency notification, *************** provided proof of ownership, proof of registration, a copy of his drivers license, and an unsigned Individual Release form. The Individual Release form requires a signature and because **************** did not sign the Individual Release form and never followed up with a signed copy, his claim remains deficient.
  
  The deadline to cure deficiencies on an incomplete claim expired on December 31, 2022 and Mr. ******* claim remains incomplete for the reasons stated above. In accordance with the Court approved Settlement Agreements,Mr. ******* claim was denied.

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20333450
  
  I am rejecting this response because:  Implied consent was given with following all of the contracted and outlined statements as well as the *** performed.  I have since experienced issues with the mechanical work performed by the Dealership involved ************* Mercedes Benz.  To add further insult to injury JND is stating no payment for compliance and inconvenience is to be given regarding this transaction and it's lack of integrity there in.  Lawyers further finding reasons and hoops for making people jump through to avoid following through with intentions of the fix.  This was a court ordered 80% compliance required "FIX" that has caused me more issues with my owned vehicle.  Had I known the deal would be handled so shoddy I would not have complied.  I have been a diesel owner and enjoy them.  But this along with VW Diesel gate just showing that german companies are going to have a harder time earning the trust of customers due to Integrity issues with transactions.  Go ahead keep the settlement cash that is rightfully owed to the people effected in this transaction.  The money is tainted and will still spend.  And be proud about the achievements you have earned with this.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/11/2023

  We are in receipt of the response filed by *********************** in connection with the answer JND provided on July 27, 2023. As previously stated and as the settlement administrator appointed by the Court in this matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. The Settlement Agreements require claimants to meet the full list of requirements provided on the Claim Form, and as detailed in our previous answer, **************** did not provide a signed Individual Release form despite our instructions on the Claim Form and twice thereafter via email.Therefore, in accordance with the Court approved Settlement Agreements, Mr.******* claim was denied.
  
  In regards to Mr. ******* stated issues with the mechanical work he received or for questions about the extended warranty, he can reach out directly to Mercedes-Benz. For Mercedes-Benz passenger cars, he can visit ******************************* or call **************.
  
  Please let us know if we can be of any further assistance.

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20333450
  
  I am rejecting this response because: The intention of the structured settlement intent to take from the parties effected by the modification.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ********************************* was a member of the class action ******************* v Experian Information ********** *** (3:19-cv-708-MHL) Settlement *********** JND Legal Administration are administering the settlement payment checks. The initial check issue date was May 17, 2023; amount ******; claim number; DFWR6UN7CK; check number *******. The check was sent in my maiden name, *********************************, therefore unable to be cashed. I emailed them on May 25,2023 to request a reissue of the check, as noted in the attached letter. On May 26, 2023, they responded requesting a copy of a government issued ID and a copy of any legal document indicating the name change (marriage license, divorce decree, etc.) The required information was provided on May 31, 2023. On June 1, 2023, they (Fraud Shield Settlement Administrator **************) acknowledged receipt of the support documents, my request to reissue the check, and that the Settlement payment would be reissued as soon as possible. Since June 1, 2023, I have emailed on 6/9/2023, 6/21/2023, and telephoned on several occasions requesting an update on when the check will be mailed. The response is that the check is processing and that they cannot provide a timeframe when it will be reissued. As of 6/28/2023 they have stop communicating or responding to repeated attempts to request for my settlement payment. To date, 7/16/22023 I have not been reissued the Settlement Check or received any other correspondence.

  Business Response

  Date: 07/24/2023

  **************** filed a Fraud Shield Settlement claim and was issued a Settlement payment on May 17, 2022.  **************** requested reissue of her check to an updated address. Her check reissue is in process and will be mailed this week.

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20329281
  
  I am rejecting this response because: I did not request that the settlement check be sent to an updated address. The current listed address the check was sent to is correct. I requested the check be made out in the current correct name, *********************************. When I submitted the information to be a part of the settlement action the information was submitted in my current name and current address. I have been married for 22 years and have not utilized my maiden name since ****. I submitted the requested documents as proof of my current correct name in May 2023. The amount of time I have waited for a reissue for the settlement check is unreasonable. This is yet another stall tactic in an effort for your company to keep the settlement funds, but also attempt to show the the funds were issued to the recipient. I will not accept your response due your company continuing to give the same type response and failing to follow through until I have received the settlement funds that I am due.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/03/2023

  ****************** reissued Settlement payment in her updated name was mailed to her address on file on July 24, 2023.

  Customer Answer

  Date: 08/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2019, I submitted a claim for a cash payment of $125. I recently found out that they where starting to mail out the checks back in February. It it June, I still have not received my payment. I emailed them, they responded back with incorrect information about my claim. I responded back and told let them know about the incorrect information. That was 4+ weeks ago. No response. I sent then a message through the website and by email. No response. They GHOSTED me!

  Business Response

  Date: 07/14/2023

  *********************** filed an Equifax Data Breach Settlement Initial Claims Period claim requesting the alternative compensation/cash payment. The Settlement Agreement requires claimants to provide the name of their credit monitoring service to qualify for the alternative compensation/cash payment.  An Incomplete Claim Notice was issued to Mr. ****** email address on file on January 31, 2020, requesting the name of his credit monitoring service, and we did not receive a response. Accordingly, Mr. ****** claim was denied.

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20321372
  
  I am rejecting this response because:

  
  

  PART 1:

  
  

  There are several issues.

  
  

  1. Back in 7/25/2019, I submitted "Option 2, Cash Payment: I want a cash payment of $125."
  2. I never did choose the "Credit Monitoring" option.
  3. I never received said email. ********* could back me up on that.
  4. Cash payment was never "Up to $125", it was flat rate of $125 indicated by my claim.

  
  Thankfully, I did printed out and kept my "Claim" for 3+ years. 

   See attached file "Equifax Data Breach Settelment 2019".

  
  

  PART 2:

  I litterly copy and pasted "PART 1" from my response to you dated 06/16/2023.

  Guess what?

  YOU GHOSTED ME!

  
  

  File attachment, that is the same copy I emailed you on 6/16/2023.

  AND

  It is the exact same copy I provided to you and BBB when I filed this complaint!

  
  

  
  

  Guess what!

  I did some research on the this company.

  You have a long history of  not paying out legit claims.

  
  

  
  

  
  

  
  

  
  

  
  

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 07/28/2023

  Credic Karma:

  I do not know how long for, I have emails from them dating back to March of 2019. The monitorting service is part of the service that they do.

   

  I still have a account with them. I think my accout goes back 10+ years.

   

  Capitol One:

  Do not how long. They call it Credit Wise. I do not know anything about it except for it goes with my Captiol One Card or cards.

   

  I still have a account with them, it goes back to **** or 05.

  Business Response

  Date: 08/11/2023

  The Equifax Data Breach Settlement Agreement establishes that Class Members have 30 days from the date of a Deficiency Notice to cure deficiencies. This deadline cannot be extended. A Deficiency Notice was issued by email to ************** email address on file on January 31, 2020,requesting the name of his credit monitoring service in order to be eligible for the cash payment. No response was received by the deadline, and per the terms of the Settlement, ************** claim was denied.  
  

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20321372
  
  I am rejecting this response because:

  
  

  You violated the Judge order.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was part of the Equifax settlement years ago. Thank you to the attorneys who fought SO HARD for victims like myself. At first the administrator claimed that they have sent me my check but, I have never received it as because my credit was destroyed had to move out of the address on file. But, I was never notified by ANY other means.Please bear in mind that all this hardship is directly due to the negligence of Equifax.For years and years my identity was used in multiple ways. All of my personal information, Social Security number, email address, passport information all is compromised and used on the dark web. They even violated my tax returns. (Credit card, auto loans, loans ) As difficult as it was I provided as much information as I could as this event cost me thousands and thousands of dollars. As a result I became homeless, With my compromised credit status I was unable to obtain a job or an apartment or automobile insurance, credit card NOT EVEN A BANK ACCOUNT or loans nothing.Now I am being violated AGAIN! Its because this company (The settlement Administrator) refuses to send me my check or tell me a time WHEN I receive my monetary compensation for this liability disaster.It has been years now the are stalling..and for what? Dont they realize that EVERY day that goes by is another financial disaster that I must endure? Your ticket ******* Dear ****,Your Settlement payment will be reissued as soon as possible. An exact mailing date has not yet been set.Regards,Equifax Data Breach Settlement AdministratorThis is been happening for months now. Still no replacement check. No check from the beginning. I wont even confirm the amount! They dont care I think that I am reporting them to the federal trade commission and other federal regulatory authorities including the ****************

  Business Response

  Date: 07/13/2023

  **************** filed an Equifax Data Breach Settlement Initial Claims Period claim and was issued a Settlement payment for the approved portion of his claim in December 2022.  **************** requested reissue of his check to an updated address. His check reissue is in process and will be mailed as soon as possible.
  
  **************** also filed four Equifax Data Breach Settlement Extended Claims Period claims.  Per the Settlement Agreement, claims for more than 10 hours of Time Spent and all Money Spent require supporting documentation.  **************** did not submit supporting documentation with these claims.  His claims included four separate email addresses and multiple mailing addresses.  Incomplete Claim Notices for each claim were issued to him by mail and email.  However, the mailed Notices have been returned undeliverable by the U.S. Postal Service.  If **************** confirms his mailing address, we will have his Extended Claims Period Claims Incomplete Claim Notices remailed to him. 

  Customer Answer

  Date: 07/15/2023

   
  Complaint: 20306382
  
  I am rejecting this response because:

  I ATTACHED ALL DOCUMENTATION THAT WAR REQUIRED UPON REQUEST FROM THIS COMPANY.  
  this included but was not limited to

  1. over 48 hours of tedious work trying to prove my identity to the various companies that this breach caused.

  2.  Due to the breach, my credit was reduced to a score below 400 which caused me higher interest rates, the inability to obtain gainful employment, the inability to obtain automobile insurance and the ability to obtain any type of housing which requires a higher credit score.

  3.  How does one send proof of this? I do not even have those email addresses that were compromised. All of the files that I had obtained were located in the ****** system which is now an accessible to me.

  4. how do I send you documentation on how my life has been turned upside down and then I cannot get any credit cards, I cannot gainfully be employed, I cannot obtain a loan or insurance or even housing with this credit score.

  what kind of proof would you like? I am a victim of this breach, according to your records, how am I to receive my just compensation? Just answer that question for me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ************************* Claim ID # PSBPN- ***** I have not received my settlement benefit for my claim in ****** v. ********** Casino Please update whats my settlement amount and how it was sent out ?

  Business Response

  Date: 07/12/2023

  Upon review of JNDs records, we can confirm receipt of Mr.********* claim. However, our records indicate that ******************** was not on the list of approved eligible claimants in this matter. If ******************** passed through and his face was visible to certain security cameras at ***********************'s Sportsbook in ***********, ******** at any time between September 2020 through June 2021, and he has documentation which indicates as such, he may mail a letter to us at the address below stating as such with copies of such documentation.
  
  ****** v. PAD Settlement Administrator
  c/o JND Legal Administration
  PO Box 91344
  *******,** *****

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regards to Coppertone ************* Voluntary Recall . My name is ***************** and My claim id is *********** I have still not received my settlement check after i was sent a letter that my qty was exceeded and i would be sent a check for upto 5 without proof of purchase. But the class admin has still not send me the check for my settlement. Requesting my check to be sent at the earliest convinience Thanks

  Business Response

  Date: 07/07/2023

  ***************** filed a refund claim in the Coppertone Voluntary Recall for 10 units.  Because the refund claim amount was unusually high,************ was issued a Proof of Purchase Request letter.  We did not receive a response.  As such, we will issue a refund for 3 units at the nationwide average retail sales price as detailed in the Proof of Purchase Request letter. ************ should receive that check by **** mail in the next 2 weeks.