Complaints
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23205865
I am rejecting this response because: The batteries charge and the cart goes and die a minute later. even took the batteries out and individually charged them. Still having the same issue afterward. If your not going to warranty them out I'll have no choice but to do leave a negative review about your batteries. Ya'll got my money when I bought them now you need to fix the issue
Sincerely,
***** ****
Business Response
Date: 04/17/2025
Hello *****,
Our team has reached out to you via email on your case #****. Please attempt to balance your batteries and let us know the readings of each battery.
Giving each and individual charge at 14.4V using a 12v charger should balance out the series.
Keep us updated on the case about your progress and we'll help get your cart running perfect again!
Business Response
Date: 05/02/2025
Hello,
A set of troubleshooting and replacement chargers has been currently issued on M-4-162153-1 and are being rushed out.
Once these arrive you can try to use the 12v 1a charger to wake up each battery followed by clipping the new 12v 10a charger to deliver power.
Let us know how it goes. Observe the LED lights on the charger. If one never turns red it could be the battery.
If we still cannot determine the bad battery we will send out a return kit and have the entire series returned.
Customer Answer
Date: 05/02/2025
Complaint: 23205865
I am rejecting this response because: I feel they are trying too avoid warranty the battery they received my payment promptly but want do the same with my batteries
Sincerely,
***** ****Initial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Business Response
Date: 04/10/2025
Hello *****,
Thanks for reaching out to us regarding your golf cart batteries. We apologize for the delay in response.
It looks like ***** is help you get your order refunded and the reimbursement request will be issued alongside the battery refund.
Please don't hesitate to reach out to us via our tech support number: ************
Please let me know if you have any other questions.
****.DL Tech Support.
Initial Complaint
Date:11/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have spoken with the business and they have made a satisfactory attempt at correcting said issue. I am more than satisfied with the companies corrective actions.
attery undoubtedly falls under their policy, however, their customer service is doing everything they can to avoid any effort on their part other than leading me in circles with no actual customer service.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Sevn ********Business Response
Date: 11/18/2024
Hello Sevn,
Thank you for the response.
We were informed that you received a warranty replacement under order M-4-172062-1.
As of now, this BBB request will be marked resolved.
Please let us know if you have any other comments or concerns.
Initial Complaint
Date:07/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Dakota Lithium 12v 54Ah ******************************** Battery and 12 ******************* Connection Kit on 19 June 2024 for a total price with tax of $452.60. I never received a tracking number and so for the last few days I have tried calling Dakota Lithium's **************** multiple times and sent several eMails as well in order to get a status of the delivery of my order. No one picks up the phone and I have had no responses to my eMail queries. This is very much out of the ordinary compared to other companies and after reviewing other complaints about the quality of the product I have zero confidence in this product or the ability of the company to effectively respond to any future problems. I am therefore asking for a refund via the BBB because I doubt anyone at Dakota Lithium will respond to an order cancellation and refund request.Business Response
Date: 07/08/2024
Hello ****,
Thank you for reaching out to us.
Your order #****** has been refunded as of 7/2/2024.
The amount of $452.60 has been refunded back to your **** on file.
Please let us know if you have any other questions.
Initial Complaint
Date:06/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Business Response
Date: 06/27/2024
Hello ***********,
As of 4:16 PM EST 6/26/2024 your order, ******, has been canceled and a refund totaling to $907 is in the process of being issued to your PayPal account.
Please allow 2-3 business days for the refund to properly hit your account.
Let us know if you have any questions.Initial Complaint
Date:06/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Business Response
Date: 06/14/2024
Hello ****,
Thank you for reaching out to us and it was great speaking with you today.
I apologize for the inadequate service provided by our sales side. I have gone ahead and processed a refund on your order #4-257760.
You'll receive a refund of $1,157.36 to your card on file. Please allow for a business days to let the refund be processed.
Please let me know if you have any further questions and have a great rest of your day.
Initial Complaint
Date:04/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.also I would like to accept the delivery of the product and not have it recalled.
Sincerely,
***** DollarBusiness Response
Date: 04/19/2024
Hello *****,
This is **** from the Dakota Lithium tech support team here to handle your BBB Complaint case about your order 4-250278.
We do have it on record that your order has shipped the same day from this BBB case, 4/17/24 under *** tracking: 1ZY4R4430369278541
It will arrive to you on 4/25/24. I've attempted to call you but would you like this package recalled or continued to be delivered?
I apologize that we were slow in contacting you before. Spring is unfortunately our busiest season.
Please keep me updated about your decision.
Initial Complaint
Date:04/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have canceled and reimbursed me. I am satisfied with this outcome.Business Response
Date: 04/19/2024
Hello ******,
This is **** from the Dakota Lithium tech department reaching out about your BBB complaint.
We'd just like to confirm that on 4/16/24 you were issued a refund in regards to this complaint for order #******.
We apologize for any inconvenience.
Please let me know if you have any other questions.
Customer Answer
Date: 04/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:03/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My apologies, I believed we were waiting to hear from Dakota Lithium.
They offered for me to locate and take the battery to a Fed-Ex location that would handle Hazardous Materials shipments. The closest Fed-Ex hub is 102 miles and I am not sure if they will handle that?
I am not an end user of their product, I am not licensed to transport Hazardous Materials, I am not licensed to ship Hazardous Materials per 49 CFR and therefore would be against Federal, State and local law.
I offered for Dakota Lithium to send proper shipping papers and a pickup order, they replied for me to subvert Hazardous Material regulations. I refuse the shipment and will dispute credit card charges for this shipment!
Regards,
*************************
Business Response
Date: 03/19/2024
Hello ******,
We have received a response indicating that you have been asked to return the batteries for a full refund including a reimbursement on the shipping costs.
Here is the email below as follows:
"Hello ******,
In this scenario we will cover the cost of shipping the battery back and will not charge any restocking fees.
That being said, federal laws and regulations state that I am unable to provide a shipping label due to the battery being a hazmat item.
What I can do for you is provide the shipping instructions on getting that battery back. Once you send it in, please send me a copy of the receipt and I can get the full price reimbursed.
Here are the return instructions for the 12V 100Ah Battery:
***IMPORTANT***
You must include a note with your order number: ********, your current contact information, and a description of the problem/reason for return.
We need this information to be able to process your return!
Please send the battery back to:
Dakota Lithium
ATTN: 4-243816
225 *****************.
*******, ** 98108
***
The ****************** highly regulates shipping lithium batteries under the **************************** (DOT) hazmat and dangerous goods laws. One of the critical issues regarding return shipments of batteries is that federal regulations currently prohibit us from generating your return shipping labels or any shipping papers from our side.
Please remember never to ship a physically cracked, deformed, physically damaged, or water-damaged battery under any circumstances.
Because of federal hazmat regulations, you must use a hazmat-certified logistics service to return your battery.
If your battery is over 300Wh, you cannot use *** unless you are a hazmat-certified shipper.
You can use a ***** Dangerous Goods location that handles dangerous goods.
You can find a ***** Dangerous Goods location near you by using the ***** Locator, entering your zip code, then clicking on "More Filters" in the upper right corner, clicking on "Service filters," then check the box for dangerous goods shipping, then click "Apply."
IMPORTANT: Please make sure to properly package the battery and label the box before you bring it into the ***** Dangerous Goods location.
Click here for the ***** lithium battery shipping instructions, the correct ** & Class 9 label for your battery, and the **** sheet.
A zipped folder will automatically begin downloading from the Dakota Lithium website.
The **3480 label must be printed in color, and the phone number for the ** label is ************.
After you drop it off, please forward us your assigned tracking number.
We will start the refund process once we have it in the shop.
Please let me know if you have any questions."Business Response
Date: 04/24/2024
Hello ******,
After discussing with the company, your order has been fully refunded.
Unfortunately with the only location being 100s of miles away the only other option for transporting the battery back safely is through an LTL shipper.
Please allow a few business days for the refund to hit your bank.
You are allowed to keep the battery and we hope you enjoy using it in the end but it will no longer be covered under warranty.
Please do not hesitate to give a call over to the support line if you have any other questions at ************, press 2 for support.
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