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Business Profile

Bank

HomeStreet Bank

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for HomeStreet Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HomeStreet Bank has 63 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • HomeStreet Bank

      601 Union St STE 2000 Seattle, WA 98101-1378

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    • HomeStreet Bank

      505 W Harrison St Kent, WA 98032-4424

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    • HomeStreet Bank

      130 Andover Park E Ste 100 Tukwila, WA 98188-2947

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    • HomeStreet Bank

      3550 Carillon Pt Bldg 3000 Fl 5 Kirkland, WA 98033-7309

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    • HomeStreet Bank

      515 W Market St Aberdeen, WA 98520-6013

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My old bank was bought without warning and Ive been told to contact them when I found out. Ive been on hold since 9 am Monday and I need to access my funds. I need help and they have a high caller volume? I understand theyre trying to help everyone but I need my account working today. This is unprofessional. I am technically a new customer and I have a horrible first impression.

      Business Response

      Date: 02/16/2023

      HomeStreet Bank takes customer complaints seriously.  When this issue was brought to our attention, we immediately contacted the customer and believe her concerns are resolved and her access to her funds is restored.


      The Bank encourages our customers to work directly with us to resolve any issues, but recognizes that we are currently experiencing a high call volume due to a recent acquisition.  We are responding to our customers as quickly as possible.  We apologize for the inconvenience and appreciate everyones patience.

      Thank you for the opportunity to respond to this complaint.

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was unemployed and they stop my mortgage payments for a period of time. When the time came to leave program and to start paying my loan again. The requirements where to pay it in full or agree to their unfavorable loan terms. I choose to pay my balance in full. They did not like that I choose that option. But it was very unfavorable it changed everything about my loan. After I paid it off. HomeStreet reported me to the credit Bureau as delinquent. Which according to the program guidelines they were not supposed to do that. I am still suffering from there mistake. I would like something done.

      Business Response

      Date: 10/05/2022

      HomeStreet Bank takes borrower reviews seriously, and we encourage our borrowers to work directly with us to resolve their concerns.

      Due to privacy concerns, the Bank cannot provide public responses to any particular review.  We have been communicating with our borrower in the past year to address her concerns and will be responding to her directly again.

      Thank you.

    • Initial Complaint

      Date:09/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened 2 disputes with my bank (Homestreeet) for 3 transactions made with my debit card because the merchant never sent the items. 1) 834,20 posted on May 16th, opened the claim on July 13th 2) 640,55 posted on may 16th, opened the claim on July 13th 3) 862,97 posted on may 16th, opened the claim on July 29th I never receive any letter or something about the case, even I never get the claim number. Until now I don't know what is going on with the case, and the credit has not been posted on my ******************************

      Business Response

      Date: 09/09/2022

      HomeStreet Bank takes customer complaints and transaction disputes seriously.

      Due to the Banks Consumer Privacy Policy, we are unable to share any resolution information with the BBB directly.  However, please note that we are following up with ******************** directly to ensure his concerns are resolved.

      Thank you,

      *************************, FVP

      Deposit Operations Manager

      HomeStreet Bank

    HomeStreet Bank is BBB Accredited.

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