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Business Profile

3D Printers

Glowforge

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Glowforge's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.46

    Average of 24 Customer Reviews

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    Review Details

    • Todd N

      Date: 01/17/2023

      We have never experienced customer service this horrendous!!!We run 2-3 units for our business and have gone through SIX units in 1.5 years! There is NO way to verbally speak with a customer service rep to get help. The only option they currently allow is to send an email and get a crappy automated response. Then you sit and wait for an actual human to send back another crappy automated but personalized response (how kind of them). They sent us refurbished units after our brand new PRO units stopped working and both units arrived damaged. They expect us to happily wait another THREE WEEKS for another two units to arrive. No discount, no sympathy, no help. $34+ million in yearly revenue and they can't splurge on decent customer service to help their customers who literally fund their business? We used to refer friends and family to Glowforge but no longer. They have shown us that they don't care about the customer once the first purchase is made. Do your research and invest in a company that CARES ABOUT THE PEOPLE SPENDING MONEY TO KEEP THEM UP AND RUNNING!

    • Susie K

      Date: 01/07/2023

      Buyer BEWARE! This was the worst company I have ever dealt with - I purchased a machine January 2022, it arrived broken, after contacting them, email was the only way they would do business, I finally got them to send another unit. Machine is still under warranty and on 1/5/2023, having run the machine with their materials, their designs, one of my girls stepped away to go to the washroom - the machine exploded!! Molten Glass on the walls, carpets and tables, THANK god my employee was not in that room. Contacting the company again, only by email. They say its user error, having run various designs all day the prior 2 days, how is this user error? The response.. you left it unattended. THANK god we did, or we would be visiting one of ours in the burn unit. Remind you, it is under warranty, nope not really... They will take mine back, send me a refurbished unit, which could have blown up as well, prior to the refurbishment. Plus charge me ******* plus ****** in shipping. This company is well aware of the faulty design they have out there. Go ahead and ****** it, Glowforge Blows Up. This could have been catastrophic in more ways than one. BEWARE, do not put yourself in ***** way and do not be fooled by this company. They claim you have to watch it as it prints, in case of fire, first off, who can pay someone to stare at a machine for 2 - 4 hours on long prints. Secondly, who wants to stand over a machine that simply may blow up in your face. This is a ridiculous clause in their "safety" manual. Do yourself a favor and literally step away from Glowforge.

    • Josie G

      Date: 12/20/2022

      They don't even deserve one star. This by far the worst business investment I have made in my life. I bought the pro in 2021, after 10 months it lost power. I received a refurb under the warranty and after 4 months it won't print. I replaced the carriage plate and now I have to spend $600 to replace the printer head. Please, please do your research on these types of machine. Wit the amount of time, money, and stress I have spend on this useless machine- I wish I would have invested in a thunder or a ***** A lot of us bough this machine b/c we don't own some warehouse, we work from our home with the dream of being a sucessful business owners. Instead we live with regret and anger on the waste of a machine having to explain to our customers that we have to cancel their orders b/c our machine doesn't work and we have to pay X** for a new one or a part.

    • Emily S

      Date: 12/16/2022

      I would give zero stars if I could. Their machine is terrible. It rarely ever works properly. I have more wasted material then I have useable items and they refuse to help with anything. DO NOT BUY THEIR MACHINE. ITS A WASTE OF TIME AND MONEY. It does not cut through anything and their excuse is youre not using proof grade actually I AM and IT STILL DOESNT WORK.

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