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Business Profile

3D Printers

Glowforge

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Glowforge's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 90 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been my 7th Glowforge Pro replacement since I purchased my first one after saving up for 4 years. Every time i had an issue the company would promptly send me a replacement unit. At one point I even asked for a refurbished unit hoping the bugs would be worked out of it to no avail. This went on for two years. It was disappointing waiting for a replacement but still the company was fantastic with getting me a new unit. Then my warranty ran out. That when everything changed. I am basically on my own with a broken unit that won't even power up. They informed me about a company that can fix most issues, however I'm responsible for shipping to and from and paying for the service...........im am not the only person in this situation and was wondering if there was a recall on the pro model. I've been without a working unit for several months. The machine was $8,000.00, not to mention $50 per month to run the glowforge program for the unit to work. I want to tell the public not to waste their money with this company...........it is nearly impossible to have a unit last longer than 2 and a half years without major issues. Im an older person and I have taken very good care of my unit.......all according to recommendations from the company's support team. They told me if they come up with a fix for my machine not even powering up that they will let me know. It's been months........nothing

      Business Response

      Date: 07/21/2025

      We are working with the customer to resolve this matter, and we will remain available to support them in the future.

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally reached out to Glowforge on May 12th, 2025. After a month and a half of back and forth to get them to honor sending me a refurbished unit under my extended warranty, they finally sent me one. I opened the refurbished unit and I could immediately see rust on the outer metal framing. I decided to unbox to see the full extent of the rust and corrosion damage. The entire of the inside of the machine is also completely rusted and corroded and is in much worse condition than my original unit. A customer service person, *****, even acknowledged to me that it doesnt not meet their quality standards, and then told me to just continue setting up the laser? Its unacceptable to acknowledge that it doesnt meet their quality standards, but still insist I keep it. I refuse to accept a refurb unit thats in worse condition than my original. My unit is cleaned daily after use. It did not have rust or corrosion.I would like a replacement refurb sent to me that does actually meet Glowforges quality standards.

      Business Response

      Date: 06/23/2025

      We are working with the customer to resolve this matter, and we will remain available to support them in the future

      Customer Answer

      Date: 06/28/2025

       
      Complaint: 23507834

      I am rejecting this response because:
      I received notice that the replacement has shipped, however I have not received the replacement machine yet. I will update my response once I have received it.


      Sincerely,

      ****** Candy

      Business Response

      Date: 07/03/2025

      We are working with the customer to resolve this matter, and we will remain available to support them in the future.

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** Candy

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a glow forge pro it is a 6000-dollar machine. My machine is broken, and they will not sell me the parts I need to fix it. All they do is send email after email telling me to restart my Glow forge, I followed all their steps and restarted it 1000 times. my machine is broken but all i need is two parts to fix it and the refuse to sell it to me. All they do is offer me 1000 dollars off a new machine. They are crazy I am not giving them another *****. My machine is broken and there are laws for people to be able to repair their own machine.Right to repair law. I need two parts to fix it the daughter assembly board and the white ribbon cable that connects the daughter assembly board to the laser head

      Business Response

      Date: 06/03/2025

      We are working with the customer to resolve this matter, and we will remain available to support them in the future.

      Customer Answer

      Date: 06/03/2025

       
      Complaint: 23409191

      I am rejecting this response because:

       

      they have done nothing to fix my machine .  A 6000 dollar machine that I know how to fix.  They refuse to sell me parts which violates right to repair laws in this country.  Please buy your laser from another company   

      Sincerely,

      ******* ******

      Business Response

      Date: 06/10/2025

      We have offered the customer a solution that aligns with our terms of service, and we remain available to support should they choose to move forward with the options provided.

      Customer Answer

      Date: 06/10/2025

       
      Complaint: 23409191

      I am rejecting this response because: there solution was that they can help but they will not.  I ask them to sell me two parts to a 6000 Glowforge and they said no.  They make the Glowforge  and they make the parts and they refused to sell them to me.  Their are right to repair laws in this country that they are not following and that's why I reject there offer because there was no offer except gonna new machine that's not a offer.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a glowforge aura and received on 5/5/25 for $1,307.06 USD including tax. I bought this to make larger scale wooden projects for my personal use and gifts. I have only used glowforge materials. Straight out of the box the glowforge had trouble cutting all the way through the glowforge wood. And when doing its second pass would not cut correctly on the first pass line. After several trials I contacted ******** support. Each idea to fix the issue lead to more trials and more wasted materials. I am currently on my third ******** service representative who wants me to return my product for service and send me a new one. With a $50 USD gift card for materials. I have stated multiple times I have lost faith in the company and would like to return. I have been referred multiple times to the terms of purchase. I cannot return this item once it is opened. Apparently this refers to an item that does not live up to its marketing. I have shown that the glowforge performs fine when cutting the a full-size project on glowforge acrylic. This product is marketed to cut through the glowforge ***** on a 12x12 work-plane. This is untrue. I now own an expensive product that cannot preform the simple scoring and cutting projects I have designed. I do not want a replacement product that cannot live up to its marketing and will lead to more wasted material and money. I would like to return this product. My email request is under ******. Currently with *****.

      Business Response

      Date: 06/09/2025

      We are working with the customer to resolve this matter, and we will remain available to support them in the future.

      Customer Answer

      Date: 06/13/2025

       
      Complaint: 23386762

      I am rejecting this response because:
      I am still not allowed to return this product. I was sent a new one after shipping back the old one. I have left the product unopened because opening the product and setting up will waste more of my time. And testing the product will Waste more of my money  I would like to return this product.  It does not preform the way it is marketed.

      Sincerely,

      ***** ********

      Business Response

      Date: 06/23/2025

      We are working with the customer to resolve this matter, and we will remain available to support them in the future.

      Customer Answer

      Date: 06/23/2025

       
      Complaint: 23386762

      I am rejecting this response because:

      Unfortunately, sending a replacement unit that still does work as it is marketed is not an acceptable outcome for me.  I would like to return this product.  


      Sincerely,

      ***** ********

      Business Response

      Date: 07/01/2025

      We have offered the customer a solution that aligns with our terms of service.

      Customer Answer

      Date: 07/05/2025

       
      Complaint: 23386762

      I am rejecting this response because:

       Although I now have a working unit, I am still not a satisfied customer. It took a month and a half of back and forth and large amount of wasted time and money on my part. After repeatedly asking if I can simply return the faulty product to save myself the frustration, time, and money I was denied. I understand not returning a unit because you may have buyers remorse. I do not understand not allowing the return of a faulty unit.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:05/23/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased July 30th, 2023 with an Extend warranty until July 30th, 2027.Paid $5,828.70 My Glowforge Plus is experiencing a power supply issue. I have been emailing customer service for 9 days now. They only respond back 1 email a day. I have been asked to send in multiple photos and multiple tests, which I have sent every single thing they have requested, and all within 30 minutes of the requests. I have run a total of 5 test cuts for them, all of which show the faulty Glowforges issue. Im being run around in circles of more tests to run.I was initially told I had 1 more test to run before they could send my replacement. I ran the test with the same exact outcomes, and they still are not processing my replacement or honoring my warranty that I paid for.I would like a replacement Glowforge Plus sent to me asap as Ive been having this issue since May 14th, 2025 when I initially reached out.

      Business Response

      Date: 05/26/2025

      We have offered the customer a solution that aligns with our terms of service, and we have clarified that the solution offered is in line with the terms of our warranty.

      Customer Answer

      Date: 06/12/2025

      Hello. I just received a letter yesterday, June 9th, 2025 to notify me to respond to the company. I attempted to login using the code, but it says the case is closed? It does say to email here to update the case as well.
      The business still has not sent me a new unit under my warranty, which my warranty states is valid until July 2027. Its now been a month since my initial reach out to the company for a replacement. The only response Ive received from them is I do not have further updates to give you. Which was last Friday, June 6th. They still have not resolved the issue, and I dont have the ability to respond since the letter from BBB took too long to arrive.

      Business Response

      Date: 06/13/2025

      We are working with the customer to resolve this matter, and we will remain available to support them in the future.

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Glowforge Plus last August to use in my handmade business. I spent roughly $4,000 on this machine. At the end of March, the machine stopped working. I worked with their tech support team to try to fix it, but they determined that the machine needed to go back to be refurbished. They told me that because my machine was still under warranty, they would send me another machine that was already refurbished to replace mine. It has been a week, and they still cannot tell me when another machine will be available to ship to me, nor will they allow me to speak with a supervisor to get more information. I told them that I would happily take a refund for the broken machine and purchase something else, but they told me that my machine is not eligible for a refund because it has been opened and ******* this point, I need a machine that works so I can fulfill orders that I receive. I have had to pass my orders to other people to fulfill and Im losing the money that is supposed to help offset the expense if this machine.I am hoping you can help me get this resolved.

      Business Response

      Date: 04/10/2025

      We are working with the customer to resolve this matter, and we will remain available to support them in the future.

      Customer Answer

      Date: 04/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED THE GLOWFORGE AURA DEC 2023, APPROX 15 MOS. I'VE USED IT APPROX A ***** TIMES. I'VE CONTACTED SUPPORT ABOUT A ***** TIMES (starting 2 MOS. after having it). I KNOW GLOWFORGE IS ABLE TO REVIEW USAGE AS WELL AS OTHER THINGS AS IT RELATES TO THIS MACHINE. THE **** THAT THIS MACHINE STOPPED WORKING FOR NO REASON IN SUCH A SHORT *** OF ************ ONLY RESPONSE IS TO HAVE ME PURCHASE ANOTHER ONE (BECAUSE I DIDN'T GET A WARRANTY) IS DIABOLICAL.WHY WOULD I PURCHASE ANOTHER MACHINE WHEN THE FIRST ONE (AFTER 15 MONTHS) IS NOT WORKING, NOR CAN ANYONE EXPLAIN WHY IT'S NOT WORKING, AND I'VE BARELY USED IT. IS THIS A SCAM, THEY STOP IT FROM WORKING AND HOPE PEOPLE WILL BUY ANOTHER ONE? I RENEWED THE PREMIUM SUBSCRIPTION. IN JAN 2025, & SINCE I CAN'T GET THIS THING TO WORK, THEY REFUNDED MY MONEY, HOWEVER, IT AUTOMATICALLY REMOVED ME FROM BEING ABLE TO DOWNLOAD (MY) DESIGNS. THEIR SOLUTION IS FOR ME TO GIVE THEM $839 DOLLARS FOR THE SAME LEMON LASER OR A DISCOUNT ON UPGRADING...REALLY? WHY WOULD I BUY THE SAME LASER WHEN YOU CAN'T EVEN TELL ME WHY THE CURRENT ONE HAS STOPPED WORKING AFTER 15 MONTHS AND VERY LITTLE USAGE. YOU SOLD ME A ******** THIS POINT, I WOULD LIKE A PARTIAL REFUND ON THE PURCHASE OF THIS GLOWFORGE AURA WHICH IS CLEARLY A LEMON!!!! AND I WOULD LIKE TO BE ABLE TO DOWNLOAD (OR HAVE THEM SEND ME) MY PERSONAL DESIGNS THAT I HAVE PREVIOSLY CREATED.I DON'T WANT TO TAKE THIS TO MY ATTORNEY GENERAL OR CONSUMER PROTECTION, BUT I WILL...I BELIEVE THERE WOULD BE MANY OTHER CONSUMERS WHO HAVE THE SAME COMPLAINT AS I DO ABOUT THIS PARTICULAR LASER. THEY DIDN'T DO THEIR DUE DILIGENCE WITH THIS LASER...THEY OFFERED A LESS EXPENSIVE ALTERNATIVE AND SENT IT TO MARKET...KNOWING IT HAS A TREMENDOUS AMOUNT OF FLAWS...THEIR SOLUTION IS TO HAVE THE CONSUMER SPEND MORE MONEY (FOR THE SAME DEVICE).

      Business Response

      Date: 03/27/2025

      We are working with the customer to resolve this matter, and we will remain available to support them in the future.

      Customer Answer

      Date: 04/02/2025

       
      Complaint: 23119958

      I am rejecting this response because: NOTHING WAS RESOLVED, FIXED, NOR CHANGED.  BELOW IS THE FINAL EMAIL SENT TO ****** AT GLOWFORGE.  I'VE ATTACHED A REDACTED RECEIPT TO SHOW I ULTIMATELY PURCHASED A NEW LASER DEVICE.

      Hello ******,

      I know it can go without saying that I am so disappointed in the outcome of my Glowforge Aura being basically a large paperweight...something i cannot even sell to recoup some of my losses.

      The option to purchase a new Glowforge Aura (when no one was able to even tell me what was wrong with the one I have) is not something I would do...the fact that getting a partial refund was also not an option, as this paperweight was barely used, was also disappointing...as I had stated, upgrading to a higher level Glowforge is not worth it to me, it's not a laser I would use enough to warrant spending that amount of money.


      As you can see from the attached...I did purchase a brand new laser, and spent $1,147 dollars (above the amount of $839 offered to buy a new Aura)...it wasn't about the money...I spent over $300 dollars more than your offer, it was about investing in possibly another paperweight, it was about no one actually being able to tell me what the problem was, it was about the unwillingness to provide me a partial refund for a laser that is 15 months old, and has literally not been used 15 times...I maintain that this laser probably should not be on the market as it does have "lemon" qualities...and you said something that is very true, people that like it don't tend to make a review, only those that have issues will complain...I've had issues since the inception of purchasing it, I did not complain, I reached out for help...it wasn't until there wasn't any help, nor solution, nor reason why, that I lodged a complaint (which again, I stand by).

      So, in closing...this entire interaction is unfortunately a one star for me...I literally can throw this Glowforge Aura in the trash...

      The positive takeaway (that in reading some reviews) is that Glowforge Support was responsive, although sporadically.

      Sincerely,
      Thadora 

      Business Response

      Date: 04/08/2025

      We have offered the customer a solution that aligns with our terms of service, and we have clarified that the solution offered is in line with the terms of our warranty.

      Customer Answer

      Date: 04/08/2025

       
      Complaint: 23119958

      I am rejecting this response because:  i will not go back and forth with Glowforge...they are selling people a lemon...there are a plethora of complaints about this same device...it should have never gone to market.  I have moved on.  I purchased a WeCreate laser.  I reject their answer because it is a joke that they want me to spend $839 dollars for a new Glowforge Aura that 1. they cannot even explain why the current one I have is not working and 2.  would have been OUT OF WARRANTY had I purchased a warranty...it's insulting that they even keep mentioning a warranty...and 3. the fact that I could not even return it to have it fixed (even at my expense)...why is that?  Because they have ZERO solution to fix this laser...it's a paperweight / lemon.

      I am posting this information here for others to review when they have THE SAME ISSUE.

       

      That's it...no more back and forth...I'm over it...I'm over Glowforge.


      Sincerely,

      ******* ****

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Glowforge Pro in May of 2024. It has not had heavy use, maybe 20 hours per month. On January 18, 2025 I went to cut a project and got an ***** light and an error message of the lid being open which it was not. I reached out to Glowforge support at that time, included all pictures that would be needed and waited for a response. We went back and forth for a few days, I was sent a replacement part that didn't fix the issue. At that point I was given the option of a refurbished machined to replace a machine that was still under warranty and I have no had for a full year, or a "discount" on a newer model that would end up costing me an additional $3500. I ended up opting for the refubished. It has now been five weeks since I reported the initial issue and they have still not shipped a refurbished machine, they are slow to respond to email and will not answer the quesiton on why they won't replace it with a new machine of the same make and model. The delay has caused me to lose business. At this point I would like a new machine sent or a refund of the purchase price. They have not yet responded to my latest email.

      Business Response

      Date: 03/07/2025

      We have offered the customer a solution that aligns with our terms of service, and we have clarified that the solution offered is in line with the terms of our warranty.

      Customer Answer

      Date: 03/10/2025

       
      Complaint: 22984514

      I am rejecting this response because:

      Refurbished unit is ALSO defective. I am back in the same loop with customer service of checking things and sending pictures and zero resolution to the issue. I have sent a demand letter today, 3/10/2025.


      Sincerely,

      ******** ******

      Business Response

      Date: 03/17/2025

      We have offered the customer a solution that aligns with our terms of service, and we have clarified that the solution offered is in line with the terms of our warranty.

      Customer Answer

      Date: 03/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Glowforge pro a $6,000 machine for my small business a year ago. I am still financing this till February 22, 2027 . My monthly payment is $270.85. The machine has not been working It keeps saying "head not found" and is faulty. After many emails and calls to Glowforge as well as much time following their suggested troubleshooting suggestions, the machine still is not working. I was told by their agnet ***** ***** G that their is nothing further they can do . Their only resolution is to upgrade to a new machine for a percentage off. How am I supposed to finance a new machine when the one I am still paying on is broken? I have a very small home based business and need a working machine to continue . I feel Glowforge could care less and is not offering a fair resolution. How about they stand behind their equipment and care for their customers. It's a sad world we live in today. I appreciate if you could assist. I am desperate.

      Business Response

      Date: 01/31/2025

      We have offered the customer a solution that aligns with our terms of service, and we have clarified that the solution offered is in line with the terms of our warranty.

      Customer Answer

      Date: 01/31/2025

       
      Complaint: 22876218

      I am rejecting this response because: I have only had this machine for 13 months and have been in contact with Glowforge for since October which is while the machine was still under warranty. I have even purchased a new carriage plate out of pocket and followed all their instructions for troubleshooting. After all this, I still have a faulty machine and the best they can do is offer me a discount on an upgraded machine . I still owe over $5000 on my broken one but they expect me to start a new loan with an upgraded machine! Who can afford that! This is not fair. Ive been a faithful Glowforge customer for 4 years. Id only hope they would give the same consideration to me. All they want is to pad their pockets and fail to consider the customers they keep them in business.



      Sincerely,

      ***** *******

      Business Response

      Date: 02/06/2025

      We are continuing to work with the customer to resolve this matter, we have provided them the options that align with our warranty terms and conditions, and we will remain available to support them in the future.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the Glowforge as a gift. Out of the box, it had issues and I wanted to exchange it, but they told me it could not be returned once opened, even though there was no way to test the device without opening the box. The device consistently misprints and has ruined somewhere between $60-$100 of print medium due to the issues. I have been on an endless string of back and forth with their customer service, but every time they tell me this is the last test, I'm sent a few days later another thing to try I had already done. The item was defective on arrival and not fit to purpose, and I'd like my money back on the defective unit. I've uploaded an example of the results off the printer.

      Business Response

      Date: 01/28/2025

      We are working with the customer to resolve this matter, and we will remain available to support them in the future.

    Glowforge is NOT a BBB Accredited Business.

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