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Find a Location

Magic's Custom Cycle Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMagic's Custom Cycle Inc.

    Motorcycle Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Magic's Custom Cycle Inc. offers motorcycle sales, service, and customization services.

    Products & Services

    Custom Motorcycles

    Business Details

    This is a multi-location business.

    Find a Location

    Magic's Custom Cycle Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Roy, WA 98580
      BBB File Opened:
      4/4/2018
      Years in Business:
      9
      Business Started:
      11/14/2014
      Business Incorporated:
      7/15/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Brad Hall, Owner
      Contact Information

      Principal

      • Mr. Brad Hall, Owner

      Customer Contact

      • Mr. Brad Hall, Owner

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/21/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I took my motorcycle to Magics 10/28/22 I got rear ended.I got a quote for $3,453. Insurance paid and **** said they needed cash upfront to start the job, cant put it on a card or check. So I paid in full cash Saturday November 19. **** was there and isnt that great on the computer I asked for a receipt he hand wrote it on a piece of scrap paper. **** told me my bike would take 3 days to complete after he got the parts hes not that busy.No other paperwork involved.I waited until January and called for an update still waiting on parts late January, still waiting on parts. I get a call 1st week of Feb,my parts are in and the painter is a week out then it will take 2 weeks to paint then another 3 days to set real good then they will get it back together I told ********** was disappointed I was told it would take 3 days after parts came in, they had my bike 4 months can he give me a completion date he said No, if you dont like it you can come get your bike and parts why ? he only quoted 5.5hrs for paint and now its taking 24 days he told me I could deal with the painter. So I called for a week left messages every morning for **** to call me. He has my, motorcycle, paid in full, his employee told me to get my bike and now wont return my phone calls. I tried for a week no return call. I left him a message Friday Feb 17 that I am coming to get my bike. I showed up he told me I couldnt have my bike that I am under contract even though Im paid in full and havent signed a thing, and his employee told me to come get it and thats HIS bike.The cops were called, **** had a backdated contract for me to sign also a statement saying there is no completion date ever.The receipts for my parts is dated 12/15 a month after I paid in full.He kept $913 in labor he didnt perform and said hes not giving it back, even though his own employee opted out of the project. I didnt get my painted ********** bike is incomplete. His only comment I guess **** was having a bad day
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David G

      1 star

      06/19/2022

      I woulndt even give 1 star if there was an option. Took bike there after estimate from another shop. Shift drum was bad i was told. They have it for 7 months before i can finally get a hold of someone who tells me they were having trouble getting case splitter. After a year they had finally gotten motor out and tell me it needs new motor. Also the guy who took it apart decided to completely disassemble the whole thing. I guess he was angry at owner. So now i sit nearly two years into repair. I finally was able to have them get used engine off ***** Now two weeks after the used engine is here they still cant give me a price fir install. The **** dollars i put down was all eaten up by tear down they told me. No communication what so ever from shop. Not one phone call. I have left many messages with no return call. I would never take a bike back to this shop.

      Magic's Custom Cycle Inc. Response

      06/20/2022

      We didn't tell you your shift drum was bad. That must have been the shop you took it to before us.The reason the motor was tore down was because 2nd gear was MISSING..IN CHUNKS that circulated through the engine and we were checking to see if the engine could be saved, you knew that. It was a catastrophic failure to which you were notified. The ball was left in YOUR COURT to find an engine. When we looked for an engine, there was none available. You aggreged to you getting the engine. COMMUNICATION ??? You have been Silent.....crickets.....no word from you until a couple of weeks ago when you finally came into the shop to pay for another engine. I thought you abandoned the bike. I should charge you for storing your bike here. Don't blame the shop for you being AWOL! As far as the cost I told you when you were in here that it would start around 12 hours additional. All you had to do was call. Your bike is being worked on for the last 4 days!!!

      Magic's Custom Cycle Inc. Response

      06/20/2022

      We didn't tell you your shift drum was bad. That must have been the shop you took it to before us.The reason the motor was tore down was because 2nd gear was MISSING..IN CHUNKS that turned into a metallic paste that circulated through the engine and we were checking to see if the engine could be saved, you knew that. It was a catastrophic failure to which you were notified. The ball was left in YOUR COURT to find an engine. When we looked for an engine, there was none available. You aggreged to you getting the engine. COMMUNICATION ??? You have been Silent.....crickets.....no word from you until a couple of weeks ago when you finally came into the shop to pay for another engine. I thought you abandoned the bike. I should charge you for storing your bike here. Don't blame the shop for you being AWOL! As far as the cost I told you when you were in here that it would start around 12 hours additional. All you had to do was call. Your bike is being worked on for the last 4 days!!!

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