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Business Profile

Credit Union

Gesa Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Gesa Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gesa Credit Union has 14 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told that would qualify for a $200 bonus by opening new accounts and following their rules which I did, no they won't return my calls even though the branch manager at ********* Washington has send emails to the corporate office asking why this has not been fulfilled, they will not return my calls, looks like I've been scammed by a financial institution

      Business Response

      Date: 06/16/2025

      Please accept this as our response to the complaint filed with the Better Business Bureau (BBB).  As a highly regulated financial institution we are unable to share information about our members and their account activities.  We can say that the Credit Union reached out to the member and resolved their issue to their satisfaction.       

    • Initial Complaint

      Date:05/11/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car has been recalled for insurance lapse. But I still confused about this situation because the insurance protects me and my car from any damage or injury. So why can you recall a car because of that ? If you think the insurance protects your money in that car, you recalled but I still have obligation to pay your balance, do I need insurance to protect your money ? This was my third car purchased through other banks that I had to finish paying before the deadline, and I had missed the insurance for a while but something like this never happened. And you sell the car, but I never received a document that shows how much exactly you sell it. Also, if this the State law, why theses others different loans ******* didnt have to recover their vehicles? ****** Camry Hybride 2020; This car was my only means of survival, you got it back but I have to keep paying you your money. This is not fair. If this is your company policy, you are really exploiting the common people who are already struggling to earn money.

      Business Response

      Date: 05/19/2025

      Please accept this as our response to the complaint filed with the Better Business Bureau (BBB).  As a highly regulated financial institution, we are unable to share information about our members and their account activities.  We can say that the Credit Union has spoken to the member and considers the issues resolved.    

      Customer Answer

      Date: 05/21/2025

       
      Complaint: 23314464

      I am rejecting this response because:

      Sincerely, I had wanted an answer in my complaint, but that isnt one. Yes, they resolved unilaterally, it is looking as I did have a right but only the obligation. I want a great explanation. They recalled the vehicle, selle it, but I didnt received any evidence . How about my question? They didnt provide any answers. Either it is a means of exploiting the most deprived. 

      ***** *******

      Business Response

      Date: 06/04/2025

      Please accept this as our response to the additional information filed with the Better Business Bureau (BBB).  As a highly regulated financial institution we are unable to share information about our members and their account activities.  We can say that the Credit Union has spoken with the member, fully discussed his concerns, and considers the matter closed.  

      Customer Answer

      Date: 06/04/2025

       
      Complaint: 23314464

              I am rejecting this response because:
      I reject this answer because I think their contract is designed to exploit ordinary citizens. If this is truly a Washington state regulation, then I think it is a measure of the rich to exploit the poor.
               They repossess the car for lack of insurance which suits them and I have to continue the payments. Why don't they require insurance for the money I owe after they have repossessed the car? 
              They have the car but I have to pay the rest of the money so that in the end, I have nothing, not even the car I paid for. It's not fair
      Sincerely,

      ***** *******

    • Initial Complaint

      Date:05/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Gesa Credit Union. I do not have a contract with the collection agency trying to collect this debt. They did not provide me with the original contract as requested.

      Business Response

      Date: 05/13/2025

      Please accept this as our response to the complaint filed with the Better Business Bureau (BBB).  As a highly regulated financial institution we are unable to share information about our members and their account activities.  We can say that the Credit Union has responded to their issue and considers the matter closed.      

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the worst credit union. I had came to wire transfer 7000$ after couple days they said they cant send it and than they said they zelled the money over to the reciever and its been 2 weeks and still the reciever hasnt recieved it. I called multipul times and went to the branch and they keep saying they had sent it and i called the reciever and they dont even see a trace of that money. I dont know where they sent the money too. Its been weeks now and they keep lying about them sending the money. There is no report of the money being sent any where and it cant be found. This branch has irresponsible workers and lack of communication and customer service. Im still trying to figure out where the 7k went and how will i ever get my money back. I keep calling and i still get no help or an answer. Its soo suspious and the way they keep saying the money will be recieved in couple days and every day its a new date than they say no its sent and recieved but still nothing. Please be careful of this bank. They are very irresponsible.

      Business Response

      Date: 04/07/2025

      Please accept this as our response to the complaint filed with the Better Business Bureau (BBB).  As a highly regulated financial institution we are unable to share information about our members and their account activities. We can say that the Credit Union is aware of the concerns and working to resolve them.

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 25, 2025 a check in the amount of $25,000 was mailed to be deposited in my checking account. My ********************** card payment ($25,000) was due on March 7, 2025. From February 27, I monitored my account online, spoke to representatives, and sent a message in reference to the deposit. I was assured the deposit would be posted upon receipt. Also, I was informed the ***** period of five days, before a payment is considered late. On March 12, 2025 I discovered the transactions 1. Automatic payment 3/07/25 -$25,000. Returned pymt Reversal 3-7-25. I phoned *************** and was advised to contact the ************************ because of limited information was available. Spoke with **** *************** he advised me to return to ***************. I returned and requested a supervisor. **** **************** confirmed ************ was the correct. She proceeded to esclate my concern and assured me someone would contact me by 7:00PM Pacific time. Today (3/14) I discovered transactions dated 3/13/ 1. Interest Charge $371.22. 2.Returned Check Chg. $28.00. Returned pymt reversal 3/7/25. Date for Interest not available? To date I have not received an explanation on my account,

      Business Response

      Date: 03/21/2025

      Please accept this as our response to the complaint filed with the Better Business Bureau (BBB).  As a highly regulated financial institution we are unable to share information about our members and their account activities.  We can say that the Credit Union reached out to the member and resolved their issue to their satisfaction.       

      Customer Answer

      Date: 03/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot get a real person to help me with my issues with automatic payments and lowering my interest rate.

      Business Response

      Date: 03/12/2025

      Please accept this as our response to the complaint filed with the Better Business Bureau (BBB).  As a highly regulated financial institution we are unable to share information about our members and their account activities.  We can say that the Credit Union has tried reaching out to the member, and we encourage them to contact us so we may assist them with their issue.    

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/19/2025 I walked into ********* ********* of ************. I purchased a ***** Colorado with financing from Gesa Credit Union. I put down $4000. When I took the Truck home and reviewed the contract I realized I was charged a higher price then the sticker. So I returned the truck on 1/20/2025 within less then 24 hrs.. ********* ********* said they contacted Gesa credit union and unwound the deal. But on 1/21/2025 they sent the contract to Gesa to fund the deal. The deal was funded by Gesa. Even though I was assured by ********* Chevrolet that the deal was unwound and they gave me the $4000 back.I have now received a bill from Gesa for $588.29 and a total of $39199.51 for a truck I do not have. I contacted Gesa who said they can not help me. I was told it must be identity fraud and i would have to contact the dealership. I went back to the dealer who insisted that they unwound the deal. I checked my credit this morning 2/5/2025 and the loan is there in full on all 3 credit burros.

      Business Response

      Date: 02/14/2025

      Please accept this as our response to the complaint filed with the Better Business Bureau (BBB).  As a highly regulated financial institution, we are unable to share specific information about our members and their account activities. We can say that the Credit Union has responded to their issue and considers the matter closed.      

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I fell a couple of payments behind because I was laid off and I have been attending college full-time and doing my due diligence as my brother dies and my teenage daughter is coming into town to visit me and its been a lot while tonight. A repo guy showed up for my vehicle and I had all the money to make the payments that were needed yet I could not get a hold of anybody to make these payments. This is crazy and I need this resolved immediately. I will be calling tomorrow and expect a call from you guys tomorrow.I also forgot to mention that there was a payment that was sent from an external bank account into ********************** that went into my checking somehow, and they went ahead and took that money without applying it to my loan at all after messaging them and trying to contact them this is crazy and I want my vehicle back. I will make your payments that are late tomorrow, but I am not paying the balance of this loan. Thats crazy. I need a vehicle to take care of my children to go to school to take care of my my life And my dying brother.

      Business Response

      Date: 01/15/2025

      Please accept this as our response to the complaint filed with the Better Business Bureau. As a highly regulated financial institution, we are unable to share specific information about our members and their account activities. We can say that the Credit Union has responded to their issue and considers the matter concluded.

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Inspirius Credit Union Or Schools Employee Credit Union Or Gesa Credit Union i have provided them documents to show that the account was opened fraudulently.. they will not resolve it or investigate it

      Business Response

      Date: 09/10/2024

      Please accept this as our response to the complaint filed with the Better Business Bureau (BBB).  As a highly regulated financial institution, we are unable to share specific information about our members and their account activities.We can say that the Credit Union has responded to their issue and considers the matter concluded.

      Customer Answer

      Date: 09/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/29/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Gesa Credit Union. I do not have a contract with Gesa Credit Union. They did not provide me the original contract as requested.

      Business Response

      Date: 09/03/2024

      Please accept this as our response to the complaint filed with the Better Business Bureau (BBB). As a highly regulated financial institution we are unable to share information about our members and their account activities.  We can say that the Credit Union is unable to locate this person in our database with the information provided, and we encourage them to contact us so we may assist them with their issue.    

    Gesa Credit Union is NOT a BBB Accredited Business.

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