We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transportation

DMK Transport LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I demand an explanation about what happened to my rear windshield. I shipped my car on 07/19/2023 with **** the driver. I sent my car with all the original Acura windshields on it, and he promised to deliver my car in ******* on Friday, July 28th. Then it kept getting delayed, and I received my car on Monday, July 31st. He told me he had issues with the truck, so he could not deliver my car on time. It was until four days (Thursday Evening) after I got my car, I noticed big pieces of glass that looked like it came from the rear windshield on the floor of the back seats when I was putting groceries in my car. After thoroughly inspecting the windows, I concluded that the rear windshield shattered, and the driver did not disclose this severe damage to me. It was evident to me that he tried to hide the evidence as he vacuumed all the glass pieces in the car trunk since I didn't see a lot of glass in the trunk. He replaced the windshield with a knockoff (FUYAO). I contacted the company with videos and pictures of the glass, and I wanted to get an explanation. However, they denied it. I acknowledge that I signed the papers. However, I felt scammed since I had to pick up the car on a busy street and not in the location that I put down prior. Furthermore, it was during traffic time, so it was difficult to do a thorough inspection.

    Business Response

    Date: 08/09/2023

    She signed contract before vehicle was uploaded on the truck. Where its says there are no coverage for damaged windows during transportation. Completely disagree. She contacted to company after 5 days the car was delivered and document signed ( check date and signature).Please see attachment with company policy. 

    Customer Answer

    Date: 08/14/2023

     
    Complaint: 20423560

    I am rejecting this response because: They tried contacting me several times after receiving this complaint. The insurance company (driver) that was sent to me was not valid, and I was not able to do anything with it. I never received an explanation from the driver about what exactly happen to my car.

    Sincerely,

    *********************

DMK Transport LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.