Complaints

This profile includes complaints for Allied Residential, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allied Residential, Inc.

  1601 E Valley Rd Ste 180 Renton, WA 98057-3314

• 

  Sherwood Park Apartments

  2380 62nd Ave E Fife, WA 98424-3026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about the negligence and lack of communication regarding the property ************. I have made many attempts to contact LA residential and the manager of Valley Vista to report complaints and nobody responds to anything. They only respond to thingsthat have to do with money and its just absolutely ridiculous. The only time I had gotten my patio washed after I had complained multiple times, was I finally had proof from other residents that the lady upstairs from me was letting her dog pee off the patio Behavior like this still continues, and she can still continues to violate lease, making all kinds of noise throughout the night waking me up its 1 now she woke me up and thats why Im finally trying to get some actual help. Im hoping that you guys can look into this companyand figure out why they just dont care because Ive tried to reach out to them to have someone from their contact me because their apartment manager doesnt care and shes clearly just sitting up in there collecting a check to not actually manage the apartments Im worried about being kicked out as retaliation in an already tough economy. I dont meet rental requirements to move in to the safe places I feel would be better for me And I shouldnt have to move because somebodys being intentionally rude. The manager should be doing her actual job.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have many problems living at urban center after allied residential took over the property. The old property workers cleaned the building once a week, and now we get the building cleaned much less. My apt has had maintenance issues since I moved into the *** in December. When allied residential took over, maintenance issues have continued and never been addressed. The office has many rules that do not serve the resident s of the building including having the front office open between 9-5 which is most people including myselfs working hours. The only place to deliver packages is to the front office which is closed through 9-5 and there is a policy that all packages have to be picked up within 48 hours or they will be returned. So I basically cant have anything shipped to me. The office staff is rude and unhelpful, I asked to get a copy of my lease and was told no. I call through out their business hours and cant get ahold of staff. Its supposed to be a secured building and one of the doors has been broken since I moved in, in December. The problems go on and on.

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property management uses an online payment portal called Flex. In the lease agreement I have signed with Allied Residential there are several options for how to pay rent. The lease states that I have to submit a payment by the 7th day of each month. I was emailed by my property management team on Feb 5th reminding me there was a balance due for rent. I replied to the email stating I was operating on the understanding I was able to submit my payment to flex by the 7th and was going to submit my payment on Feb 6th. I was given the approval from my property management team that I could submit a payment on the 6th and there would be no problem. The online portal Flex, states they will not accept any payment after the 5th of each month. I did not know this until facing an issue on Feb 6th, where I attempted to submit a payment of $******* and flex refused to accept my payment. I reported this to my property management team and they told me I had to either submit a payment or contact the flex costumer support. When I attempted to do so I found that flex does not offer phone calls and will only communicate through a virtual assistant that would submit a support ticket in the form of an email. I would like to be able to submit my payment through **** because **** uses a credit line to relieve the pressure of a large rent payment. The balance of ******* is split between the 1st and 15th of the month.

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Allied Residential regarding their handling of my rental application and subsequent unauthorized charges. In September 2024, my wife and I sought affordable housing options in ******* and engaged with Allied Residential to inquire about availability at their properties. On September 19, 2024, we were shown three options, including a unit at ***** by **********. Shortly after, we applied and paid the application fees. On September 24, 2024, we were informed by a leasing specialist that there was no availability at *****, though other properties were available.Given the lack of availability, we requested to withdraw our application and asked for a refund of the fees on September 27, 2024. We were told on September 30, 2024, that the fees were only on a card authorization hold since our screening had not been processed. Consequently, we decided to withdraw our application and later observed the funds returned on October 1, 2024.Unexpectedly, on November 15, 2024, I noticed two charges from Allied Residential corresponding to the application fees previously refunded. Upon inquiry, the leasing specialist explained on November 19, 2024, that we were mistakenly assigned to a two-bedroom unit at ***** due to remaining on their interest list, despite our previous withdrawal and securing another residence in early November. We requested a refund immediately, which was acknowledged and promised by the leasing specialist.However, as of today, December 26, 2024, the refund has not been processed, despite multiple follow-ups and assurances from the leasing ******** addition to requesting the prompt processing of our refund, we also request that Allied Residential delete all our personal and card information from their systems to prevent any future unauthorized transactions.We seek the intervention of the BBB to help ensure that Allied Residential addresses these issues promptly.

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was late in rent due to the holidays. I had planned to have a third party help with rent but they couldnt process the payment due to an overdue balanced. The only reason I needed a thrid party was due to the apartment complex online portal is always down and can't take online payments. When I attempted to make a payment in person, the office was closed for lunch. I have a strict work schedule from 8am to 5pm. I leave for work before they open and come back after they are closed. When I requested some time off I attempted to pay my over due balance and the manager ******* ****** reported they already submitted for eviction notice to their attorneys.I ask for some guidance and they refuse to talk to me. They didn't accept my payment and the manager was really rude when speaking and showed no empathy on how I had no clue how this happened. This is not the first time this manager is rude and cold hearted.Many other residents have experience tough interactions with this lady.

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for residency at their copper way apartments located in ********. Almost a month later after working out that they were denying my application I requested a refund for my application fee. Asof Oct ******* they're still withholding my refund.

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment complex where they recorded my license plate number and provided me with a sticker to confirm my residency. Today, I discovered that my car had been towed because they claimed my license plate had expired, even though I have renewed it and am just waiting for the new tab to arrive in the mail. I had to pay $567.42 to retrieve my car from repossession in a place where I am a paying resident and the car is registered in my name.

• Initial Complaint

  Date:05/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the apartment complex, *********************, located at ************************************ on March 8th, 2024. I have not received my security deposit of $300 yet at this time two months later, nor have I received any letters accounting why the amount was withheld. The only indication I had that the check wasn't being mailed was due to a debt collector from "Property Receivables" calling me about an amount I had never received in writing. The amount they noted as $847 which I have never received in writing. I have reached out again to the apartment complex to request the amount be sent over and the incorrect claim be corrected with the collection agency. The apartment complex sent a photo of a supposed receipt after I emailed them 5/9 and 5/10. The receipt had no costs that could be substantiated and lacked any physical back up. None of the math for the supposed receipt added up to any value they indicated. The only amounts that should have been removed from my security deposit was the utility bill as my move out inspection noted no damages or any cleaning necessary.The ********************* complex is owned by Allied Residential who took ownership at the end of 2023 during my lease. I have attached the latest email correspondence I have with the management of the complex.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With move out we never received a bill or the return of our security deposit or really any information on it at all after we vacated. ****** later we reached out inquiring about the bill and they told us they "just zeroed" it out instead of billing us. The exact line said "Generally there would have been a bill that went out for the remaining balance due but it looks like they just zeroed it out. ".When we called them on this sketchy behavior, because we thought they had to return the security deposit or give you a letter stating why they are keeping any of it (which we did not receive) within 30 days, they demanded we pay the remaining amount that they had previously "zeroed out" because we were being "rude". They sent us a scan of what they supposedly mailed to us but even on that the mailing information has "resident names, address **************" typed where our information would need to go for the letter to even make it to us - that is attached. The first time we are seeing that document was Feb. 13 2023. This was all discussed over multiple phone calls with the owner, me, and my partner however the date from our phone call with him is only days from when we received contact from the debt collectors. It has taken me a while to file this report as we have instead been in contact with the apartment then trying to seek legal action but can't find an budget friendly option that we can make happen so instead I'm hoping this can help us.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied residential is the property manager for ******************************** complex. A non for profit that helps homeless and DV survivors with subsidized housing. I vacated under the **** act. With proper notice and all paper work signed off. They turned me in to collections without notifying me and submitted a receipt for..$3,565.80 Move out maintenance $3,565.80 key security deposit charge $3,565.80 units security deposit charge Total bill for $24,960.60 with a 21k credit They submitted pics of doors from when I still resided in the apartment. Clearly my belongings are still in the back ground. Showing broken doors That had already been replaced. Almost $900 for a refrigerator because it had a dent in the door and a shelf missing. A brand new refrigerator doesnt even cost that much. Plus 2 and a half years of depreciation. They could have just bought a new door and shelf. Paint for $2000! I have 3 bids that are all under $600. Not once did they send me any notice of this. So my 6 year old twins and I have been homeless for 6 months because Allied and ********************** apts, want to make a profit off of their residents, not caring that their lies have made my life tougher than it was before they helped me I lost a vehicle due to their negligence and lack of communication between their maintenance guy and office staff because my parking pass was changed in the computer but not the book and the maintenance guy thought I had the wrong tag hanging on my mirror. I couldnt afford the $667 it cost to get it out of the tow yard so I just lost it. Even when brought to their attention, they didnt care. My master key to my apartment that they make spares from, was missing so I was told for security reasons I need locks changed but the new manager refused to and said their wasnt a security issue.Then when I received the file from collection agency, its clear my key was lost or stolen and someone couldve entered my apt at any time but to save $ they denied it