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I would leave zero stars but that's not a option. We purchased a stove and spent over $5,000. They told us the day they would come out when the contractor showed up to install they were missing the leg bolts. We called the **** store to see what they could do to make it right and get us the bolts to complete the install so we did not have a fire place sitting in pieces in our living room. They said they would call us back, we called 4 separate times and not once did they return our call. We finally talked to the manager ***** and he was extremely rude saying "what's the big deal you only have to wait a few days" and we were going into a few days of 14 degree weather so it was a big deal. We were told the bolts would arrive the following Monday and here we are Thursday and no bolts. I called the installer who told me the bolts were never ordered and they are on a two week back order! So now we have a stove in pieces sitting in our living room and a hole in our roof! Unacceptable and they are doing nothing about it. We are NEVER doing business with them again and the Manager ***** needs to be fired for how rude he was to me and my boyfriend.