Business ProfileforAutonation Honda Renton

Purchased vehicle in June 2022 with extended warranty, gap, and theft protection. I traded in the car in June 2023 due to needing a bigger vehicle and I needed to cancel my add on items listed above for a refund. I called 7/3, 7/5, 7/7 leaving a voicemail every time with no call back. 7/7 the second time I called they answered and told me I have to drive down to the dealership to cancel in person. So I did that weekend just to be told I came at a bad time and had me write down the information on a piece of PRINTER paper, PLEASE tell me why I couldnt of sent that information in an email like I asked instead I drove 2 hours with my newborn baby. I was told someone would call me back within 48 hours and nothing. Sent follow up emails and calls with no response then finally after I reached out to the General Manager I got a response and was told the information was submitted and to wait 6-8 weeks for my refund check (about $2,000.00). Waited 8 weeks before reaching out because nothing came, all to find out the information was typed incorrectly and had to start over, waited another 10 weeks and followed up again multiple times to get a response today that the final piece was submitted that I was told was submitted on September 12th. Now I have to wait ANOTHER 6-8 weeks and hope **** doesnt forget to do something AGAIN or have an error. WHY does a process that should only take 8 weeks now turning into an over 27 week timeline? ABSOLUTE joke and will never refer anyone or come back, all they care about is money not their customers or customer service. They show no urgency, organization, and recognition to customers who did purchase a car all they want is new customers.