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Business Profile

Internet Services

Mail.com Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My heath insurance, Health Net, conducts a Community Advisory Committee (CAC), quarterly via Zoom. As a member of Health Net, I was invited to participate in these CAC's. The first one I attended was on 12/5/24. As a thank you for your participation, Health Net offers participants a $100 gift card. I have personally been dealing with privacy issues, harassment and stalking. I have also recently had trouble with another gift card I received as payment for my participation in a medical study. Because of this, I chose to open a new email address to receive my gift card from Heath Net at. I ended up opening a free account ([email protected]) at mail.com on, I believe, 1/24/25. A day later I changed the password. Just yesterday, 1/26/25, I attempted to sign in to my new account and found that I was locked out. I tried the old password, the new password, and every possible variation. Nothing. So, I attempted to use their password retrieval tool, which was supposed to send a confirmation link to a cell phone number I provided (209-605-0225). Instead of sending that cell number a link, I was forwarded to a contact page that was requesting more information which was irrelevant to my problem (IE a linked email, I don't remember providing them during my account setup). I never received anything from them, anywhere. Conveniently, they only offer phone support for premium accounts, so I have no other recovery options. On top of the privacy issues, harassment and stalking, I am now being stolen from. All I want is for someone from mail.com to contact me so that I can regain access to my account, check it and then close it. I appreciate any help you can provide, as I have been mostly ignored every time I have sought help for any of these issues. Thank you!

  • Initial Complaint

    Date:09/14/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IN ABOUT MARCH OF 2024 I APPLIED FOR MAIL.COM AND BELIEVE THAT SOMEONE IS USING MY EMAIL ADDRESS IN AN ALTERNATE WAY AND IN A CRIMINAL WAY.

  • Initial Complaint

    Date:11/04/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Both my Mail.com and my GMX.com accounts have been hacked, which oddly happened, shortly after, I informed Epoch Times that notifications have been blocked by Mail.com. I incurred a triple charge to my Applepay to Tidal.com. Two monthly charges and an annual charge. I quickly closed my Applepay account. I have recently bought a new Android phone, and no longer are using any Apple products. Both my email accounts are blocked to me, and account recovery has proven to be useless, since the phone number is no longer mine. My phone number is ************ The criminal who has stolen my identity and has created a major problem in my life is using a phone with these numbers: 34*- *** - *438.

Mail.com Corporation is NOT a BBB Accredited Business.

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