Reviews

This profile includes reviews for Navia Benefit Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Navia Benefit Solutions has 2 locations, listed below.

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  Navia Benefit Solutions

  707 S Grady Way Renton, WA 98057-3224

  
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  Navia Benefit Solutions Inc

  735 W Alluvial Ave Fresno, CA 93711

  

Review Details

• Review fromAmabelle E

  Date: 03/28/2025

  1 star
  I agree with all the reviews. I have submit a claim frim the hospital with a receipt, a date of the service, the names of the providers and they were all denied. Medical expenses need not be revealed because that is HIPAA violation. I only need a valid hospital receipt. I think they have used our money thas kept with them and lost in investments and now try to delay or denyy claims to push back paying them back either to us or our employers.And I will escalate my complaint to our VP for HR and operations so they can change this company.

• Review fromOrestes R

  Date: 03/07/2025

  1 star
  THIEVERY with a total disregard for common courtesy and professionalism.This "company" operates under a bunch of different LLC names. They go around contracting with employers and ROBBING employees of their earned wages.Any search about this company shows how ******** it is. The "positive reviews" here are from their employees. They are COMPENSATED a percentage of the CLAIMS they DENY.THEY ACT LIKE THEY'RE COLLECTING PAST DUE ********'s supposed to be an employee benefit - BEWARE!!AVOID AVOID AVOID AVOID

• Review fromBrooke S

  Date: 02/07/2025

  1 star
  I have Navia to reimburse for childcare. I have a bill that's like $600 of childcare and there's a $15 charge for diapers. I'm trying to reimburse $400. I've never had an issue in the past with this sort of thing as the charges are the same every week. Out of the blue my current claim gets denied because there's a diaper charge on the receipt. I've crossed it out, explained that $400<$600, etc and this hasn't been a problem in the past. After resubmitting I keep getting a "we don't reimburse for diapers" comment as the only explanation. I'm not trying to get reimbursed for diapers! It's a line item receipt for a reason! My daughter goes to the the BIGGEST box daycare in the nation so I'm sure the same type of receipts have come across their desks before. Hopefully others aren't having my same problems.Currently waiting to talk to a representative for 30+ minutes which *****. I've spent at least an hour trying to get my money reimbursed at this point in time.The website needs improvement. I can't see what claims have been approved or exactly how much money has been deposited into my account. Please do better Navia. For others reading, complain to HR and see if they're willing to use a different provider in the future.

• Review fromRoger W

  Date: 01/16/2025

  1 star
  This site is a joke. All the negative reviews and BBB gives Navia Benefit Solutions. I submitted online claims the first week of this month. On January 8, 2025 I emailed them because I couldn't spend 45 minutes waiting for someone to possibly pick up the phone. I got a response telling me to log on to the website. There's nothing there that gives me a status for those claims. So I decided to call and use my speaker phone. They kept repeating "wait time is less than 45 minutes". After about 15 minutes the message changed; wait time is less than 60 minutes". The call must consist of 3 or 4 people. I'm stuck this year, but this is the last time I use Navia or see the BBB as a neutral arbiter!
  

  Navia Benefit Solutions

  Date: 01/20/2025

  Hello *****,

  We're sorry to hear that your experience was not satisfactory. In January we have a higher than normal call and email volume due to many employer groups starting their new plan year. You should have received an automated email from us about the status of your claim, letting you know if we received it and then another if it was approved or denied. If you have not received those emails, please check your spam filter and whitelist **********************************************.