Collections Agencies
Renton Collections IncThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called and paid my account that was in collections. I never recieved a letter, or notice from this company, but I called and paid. I asked them for a letter that states account paid in full, and zero balance. They said we will mail a letter. I never recieved a letter from them it has been almost 2 months, and I have called several times, and still no letter. I told them that I needed this letter stating that it has been paid in full. I spoke to several representatives including a supervisor. I asked if they could email me this letter, but they said they are not allowed to send emails. At this point I am frustrated. Please I am asking for this letter to be sent via email. My employer **** is requesting this letter for filing purposes. Its been about 2 months.Thank youBusiness Response
Date: 07/23/2025
In response to the complaint submitted; the account in question is paid in full.
*** did send a receipt to the consumer on 6/27/25. We are not sure why they didnt receive and will send it out one more time, however if the consumer still does not receive our mailings, we encourage a discussion with the postal carrier as we can only put a stamp on it and place it in the mail.
We have confirmed that the consumer did receive an on-line receipt from paying via our website
Initial Complaint
Date:06/27/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently discovered a negative **** on my credit report from Renton Collections Inc. for a medical debt I was never made aware of. Since then, I have repeatedly contacted the company to obtain details about the alleged debt. They only disclosed that the debt is related to services from ***************** and Puget Sound Physicians, but they have refused to provide any itemized statements or supporting documentation. They claim to have attempted to contact me since 2021, yet I have not received a single noticevia mail, email, or phone ******* therefore have no records or knowledge of this debt prior to the credit reporting. I even asked them to provide the account numbers for the medical bills in question, but they refused to do so. I believe Renton Collections Inc. has violated the Notice Requirement for Collecting Medical Debt, as they failed to properly inform me of the debt or advise me of my rights and protections under federal and state law. This lack of transparency and failure to provide required disclosures is extremely concerning. ***************************************** sues Renton Collections Inc for failing to advise consumers about medical debt protections. Thank you for your attention to this matter.Business Response
Date: 07/07/2025
In response to the complaint, we disagree with the statements presented.
We have left 8 messages for the consumer and sent 6 letters to the consumer to obtain payment.
We have initiated a lawsuit for this account and should be filed with the Issaquah **** County Court.
Initial Complaint
Date:05/28/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Renton Collections is reporting unlawful medical debt to **********************.Business Response
Date: 05/29/2025
In response to the complaint submitted by the consumer we are requesting more information. The consumer clearly is aware of the account as we have been attempting to collect the matter since 2023.
The complaint states we are reporting unlawful accounts to the credit bureau. Is this all the consumer has to state? No reason? We dispute this. The consumer is aware of the account(s) and we will continue to report the matter to the credit bureau.
If the consumer would like to "dispute" the account, please state this and we will act accordingly.
Renton Collections Inc.
Customer Answer
Date: 05/29/2025
Complaint: 23387463
I am rejecting this response because: What they fail to address is WA state law ESSB 5480. I suggest they read the law which goes into effect on July, ******* which states medical debt is not allowed to be submitted on credit reports. If the meical debt is still on my credit on that date the debt becomes void and unenforceable. I intend to pursue the removal of the debt. If they fail to remove it by the date above i will pursue the voiding of the debt as well. This is in no way any admission or acceptance of the debt just a pursuit of what is lawfully right.
Sincerely,
***** *********Initial Complaint
Date:02/25/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call and are so rude and don't listen to anything. I told them that i had the financial assistance with the hospital that the whole thing is from and the argument she interrupted me to say was that it isnt a hospital bill its an emergency room bill... *** the girl kept asking why i don't have money if i live in a home. ****** ******** the supervisor won't even talk to me about anything and won't even listen she keeps raising her voice and said "IM NOT DONE TALKING YET" and then said they will finally put a note on my account to not call me anymore and then she hung up. My bill was paid and they are just interrupting then hanging up and when i got mad and rude they said i was acting not professional.... I am not the one working though so who cares. ****** ******** was the supervisor who would've never called me back if i had not kept calling to get her on the phone maybe 3 minutes and then she raised her voice interrupted and hungup...Business Response
Date: 02/28/2025
In response to the complaint submitted: If a consumer simply "says" they received financial assistance we request a copy of the letter they received from the facility to prove they qualified. We cannot cancel an account by the consumer telling us this, please have them provide proof and we will gladly close the account and stop calling.
Until that time we will continue to attempt collect the debt. Currently the account is being reviewed for further collection efforts
Initial Complaint
Date:11/19/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Seattle Emergency Physicians , I do not have a contract with renton collection agency, they did not provide me with the original contract as i requestedBusiness Response
Date: 12/02/2024
Services were rendered to the consumer on 5/12/21 and the account balance was left unpaid. The consumer stating they dont have a contract is an excuse to not pay-we are contracted with the provider whom sent the account to ******************** and the balance is still unpaid-we will continue our collection attempts.Initial Complaint
Date:11/13/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally received bills from North Sound Emergency Medicine. I mailed them a letter with my insurance information on July 17, 2024 and July 19, 2024. I also emailed them from their website on September 16, 2024. I provided my Washington State Provider One Card, Community Health Plan of Washington Card, and a copy of the approval to cover services from Washington Health Plan Finder (dated August 22, 2024, in which they stated they approved all retroactive billing for any services during March-May 2024 with regards to my Apple Health coverage that I obtained. North Sound Emergency Medicine failed to bill the insurance and instead sent the account to a ******************** agency (Renton Collections). Renton Collections needs to send the account back to North Sound Emergency Medicine and North Sound Emergency Medicine needs to bill the insurance accordingly. According to the statements that I received, they never attempted to bill my insurance.Business Response
Date: 11/14/2024
We have reached out to our client regarding the insurance re-billing process and are awaiting a response. We have the collection account on hold until we hear back from our clientCustomer Answer
Date: 11/15/2024
Complaint: 22553651
I am rejecting this response because: the only acceptable response is for Renton Collections to close this account and send it back to North Sound Emergency Medicine for proper billing as North Sound Emergency Medicine NEVER even tried to bill my insurance despite my providing them insurance cards/information three different times before they sent it to collections. The account should have NEVER been sent to collections to begin with. North Sound Emergency Medicine's billing department failed to take proper steps (all three times that I sent my information to them) in billing my insurance BEFORE they tried to collect money from me and BEFORE they sent it off to Renton Collections.
Sincerely,
******* ******Business Response
Date: 11/26/2024
Unfortunately the consumer cannot dictate what we do with the account or how to handle. Our client assigned the account for non-payment, and the insurance company didnt have the services rendered. If the consumer is sure that the insurance will pay we recommend the consumer pay it to avoid further collection efforts, and get reimbursed from the insurance company.
We will NOT be sending the account back to our client, we will pursue collections
Customer Answer
Date: 11/26/2024
Complaint: 22553651
I am rejecting this response because: a patient should not have to pay for a bill that is covered by insurance just because the provider refused to bill the insurance. I am unemployed and have no savings so have zero money to pay this bill that is covered by insurance. Therefore if Renton Collections refuses to have the original provider bill the insurance, I ask that they do not contact me at all via phone, email or mail because I do not have the ability to pay this bill that the insurance would pay if their client just did their job and billed the insurance to start with.
Sincerely,
******* ******Initial Complaint
Date:11/12/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with PUGET SOUND PHYS PLLC, I do not have a contract with (RCI BILLING) Renton Collections Inc, they did not provide me with the original contract as requested.Business Response
Date: 11/14/2024
The consumer received services through Puget Sound Physicians on two separate occasions and both times the bill was left unpaid. We sent an initial notice to the consumer.
We will attempt to collect the debt involuntarily.
Initial Complaint
Date:09/26/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt.I do not have a contract with this collection agency, they did not contact me with the original contract as requestedBusiness Response
Date: 10/24/2024
In response to the complaint submitted we would like to try and address the concerns.
We are sure the account belongs to the correct consumer. Simply because the consumer states they dont have a contract with us doesnt mean they dont owe the Hospital for the services that were rendered.
We will put the account on hold, validate the debt to the consumer and move on with legal action to assure our client gets paid for the services. We will not be calling the consumer or reporting the account to a credit bureau, we will simply move on and collect the account involuntarily.
Renton Collections Inc.
Customer Answer
Date: 10/25/2024
Complaint: 22346697
I am rejecting this response because:Ive paid the collection amount. Can you please take the collection off of my credit report?
Sincerely,
******* *******Business Response
Date: 11/01/2024
The consumer paid the account on ********. We will mark the account as paid in full on the consumers credit report, we will not remove it.Customer Answer
Date: 11/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:08/23/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being improperly billed by a third party creditor and being harassed and bullied when trying to explain that this debt has been filed on me in errorBusiness Response
Date: 08/27/2024
In response to the complaint submitted; we have spoken with this consumer several times and they have indicated that the bill in question is from an L&I injury.
We would be happy to handle and forward that information on but the consumer has refused to provide it to us. If the BBB can encourage the consumer to provide the L&I information, date of injury, claim number and employer would we put the account on hold or have our client bill L&I for payment, however a consumer simply stating they are being billed in error is not reason for us to do anything less that continue to attempt to collect the debt.
Initial Complaint
Date:05/30/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I believe this company is a scam collection service. I have been sent the same info multiple years in a row, even after providing info that it has been paid.. It goes away then shows up again in a few months.
Renton Collections Inc is NOT a BBB Accredited Business.
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