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Find a Location

Visible.net has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Visible.net

      14953 NE 95th St Redmond, WA 98052-2559

    • Visible.net

      9840 Willows Rd NE STE 100 Redmond, WA 98052-1010

    Business ProfileforVisible.net

    Business Opportunities
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    23 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers a full-service e-commerce provider, Web design, video design, TV commerce, SEO and SEM.

    Business Details

    This is a multi-location business.

    Find a Location

    Visible.net has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Visible.net

        14953 NE 95th St Redmond, WA 98052-2559

      • Visible.net

        9840 Willows Rd NE STE 100 Redmond, WA 98052-1010

      Location of This Business
      14953 NE 95th St, Redmond, WA 98052-2559
      BBB File Opened:
      10/19/2004
      Years in Business:
      19
      Business Started:
      7/1/2004
      Business Started Locally:
      7/1/2004
      Business Incorporated:
      7/26/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Captures.com Inc
      • Captures
      • Captures.com
      • Visible
      • Visible.net Inc
      Business Management
      • Mr. Glenn Jones, President
      • Mr. Gilbert Walker, Chairman
      • Mr. Leif Alexander, Vice President
      Contact Information

      Principal

      • Mr. Glenn Jones, President
      Additional Contact Information

      Fax Numbers

      • (425) 885-7032
        Primary Fax
      • (425) 885-7029
        Other Fax

      Phone Numbers

      Customer Complaints

      24 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/23/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      Hi **************** is refusing to refund my money my phone is terminated its only been on about 2days they cut off the phone yesterday as I was talking to a agent about my refund I would of made it on time if that was the case this is fraudulent practices on there end how dare them keeping ppl funds knowing the phone is terminated plz refund my money plz I work way to hard to just been given up 45 dollars for a phone bill they dont have a actual phone number to talk to a real human thats another red flag cant trust these ppl

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John B.

      1 star

      12/05/2023

      You don't realize how valuable it is to have the option to talk to a person or go to a store until something goes wrong and you're stuck in Visible chat-message h*** The website chat times out, and you get to start over and over again with different people rehashing the same issues and getting nowhere. The background is my "port-in" failed and after trying for two months to get the issues resolved, I ended up having to go to ******* instead, but Visible still charged me for 3 months of service on a temporary number I was assigned, and no one at Visible has any clue how to refund service on a number I never asked for.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

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