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Business Profile

Wholesale Video Games

Nintendo of America Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nintendo of America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 205 total complaints in the last 3 years.
    • 73 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a digital card for super ********** u deluxe in game stop located in ***********, ** after purchasing a new Nintendo switch 2 I come home to set it up and download the game using the code to get a message saying it was purchased already I chatted with Nintendo to see why it was saying that she advised it was due to me already having the game which is true from the first switch I had but its in storage which is why I got a new one with same game the agent showed me how to transfer the game to new system I reached out to game stop they stated they rent the code through Nintendo and they have to assist I call Nintendo they are telling me the code has been activated by ******* which I dont know how Im still in possession of the code receipt I got from game stop agent the supervisor did nothing further to try and assist or investigate to see how the code was redeemed or tried to help a customer whos been supporting ********************** since I was young!!! From every DS to the wii!!! All I asked is for the card to be switched out to a new game as they assist with digital refunds for specific issues being that I clearly was not informed and did not know I can transfer I assumed this would be a case that I can be assisted on now being told the code was redeem and nothing further!!

      Business Response

      Date: 07/15/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 07/15/2025

       
      Complaint: 23598210

      I am rejecting this response because: I sat in chat with a rude agent already and then got on a phone with a nice agent and the rude manager this is why I took the complaint this far as you can see in my complaint it states manager told me my code was used by someone named ****** who I do not know and dont know how they were able to use my code if I have my receipt with the activation code!!! The problem is no further assistance was offered if my code was used theres no way some type of investigation cant happen so the customer who spent their money is satisfied!!!

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Nintendo switch 2 bundle from target which was supposed to include a digital download of ***************** After following all instructions to download the game would not download. I called nintendo support and provided proof of purchase and serial number. They told me I would receive the download in 1-2 days. Those days have passed and I received an email asking me to provide picture proof of my purchase plus a picture of the console. I did that today and am awaiting another response. It is not right to put customers through that.

      Business Response

      Date: 07/12/2025

      Hello, 

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week. 

      Regards,  

      Nintendo of America Inc. 

    • Initial Complaint

      Date:07/11/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im reaching out because with Nintendos customer service Im not getting far. I recently bought the Nintendo switch 2 in June like a day or two after the release and received it June 7th I specifically but the ****** bundle which came with ***** kart world and Nintendo switch online and everything was fine until recently at the beginning of July my nitendo account was randomly suspended after seeing this I called customer service and was told the the nitendo switch online code was reported as stolen. To me this was odd because my code came in a bundle with my purchase from ****** so after explaining that to them they asked for proof which I sent over and I had been going back and forth with them for almost 2 weeks now and were coming near the end of it with the result being that they will not be able to unsuspend my account due to me not having the physical Nintendo switch online code showing the actual code. Like any reasonable person after using the code I threw it away so its very frustrating that there saying without the physical code my account will stay suspended even though Ive showed them plenty of information and proof within the weeks we had been going back and forth. Ive provided all the information they asked for and now this is completely unreasonable to me why there asking for physical proof of a download code a whole month later and Im being suspected as a victim when Ive been a loyal consumer for years and had even recently made a large purchase of about $100+ just in June alone in the nitendo eshop and now I cant access that account and all the games plus progress I have been building on there for years. So Im hoping that you guys could help me possibly push this higher because the customer service representatives keep repeating the same frustrating outcome to me. reference number for my case they opened 250703-000489

    • Initial Complaint

      Date:07/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered a service request number ******** to nintendo on regards to a defected nintendo console within two months of purchase. The device was barely used couple of times and shipped back to Nintendo for repair. I shipped the device with all original accessories and original box to nintendo, all brand new. Nintendo sent me a replacement unit instead of repairing my brand new device, but the replacement unit sent back to me has scratches and signs that the device was very used and it was shipped without original box. Although my broken device was replaced under warranty, I was given a worn out device in comparison to my original new device and I dont think is fair. Looking for a device of similar use or new. It is ****** replacing a brand new device for a very used device.

      Business Response

      Date: 07/07/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

    • Initial Complaint

      Date:07/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Nintendo switch won't connect to my internet anymore because nintendo thought it would be a good idea to only having an option to connect to 2gh internet and not 5gh even though 5gh is very common especially nowadays. So now the switch i own is obsolete and the console isn't even that old. There is no way this can be okay or ethical. Nintendo made other models that do support it and they did it this way on purpose so I have to get another one or just be stuck with a switch I paid full price as if it just came out yesterday only for it not to work. I think to make things right is if they allow me to send the switch back to nintendo for the newer model in return for free.

      Business Response

      Date: 07/06/2025

      Hello,


      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.


      Regards,


      Nintendo of America Inc.

      Customer Answer

      Date: 07/06/2025

       
      Complaint: 23560621

      I am rejecting this response because:

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:06/29/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer for 30 years now I purchase a membership every year to save my data to cloud I got the switch 2 and was needing help with transferring my save data to the new switch I spoke to repsentive they told me the they saw data but it not transferring down she then stansdver me to supervisor she proceeded to tell me to factory reset the switch and delete software to redownload this didnt work because my data was lost and all they said sorry I can give you game but I was at the end this game progress and they are telling me sorry its gone the cloud doesnt go away then she said I think the back office can restore it Ill put in a ticket and they will get back to you this has been since Tuesday and no response so if them ****** been very rude and didnt know how operate the new system

      Business Response

      Date: 06/29/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *************************************** If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards, 

      Nintendo of America Inc.

      Customer Answer

      Date: 07/01/2025

      that is same answer they give me just a run around they have not adresed the data loss they keep telling me when i call its being reserched and someone from the back office will reach out their is maybe a way to restore the data to a point they Nitendo are capabale of a restore they just dont want it widely know it has happened before to a friend mine and they were able to restore to a point if its not been one hundred and 80 days from the membership i have spoken to three supervisor and i asked for a manger they would never rout me to anyone they would say i can give a free game that what customer service said i then ask to speak with a higher up they said no that they are the highest and had an atitude with me i just want my game date restored please acknowledge that this point they have not  i have called every day since so i filed an complaint i was being ignored again you have not addrssed they still have not spoken toanyone else higher everyone has a chain of command

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I was playing my Nintendo then I wanted to play against other people on my favorite video game so I bought Nintendo switch online then about 5 days after I got banned and when I ****** of the error code and called support and said I got banned for frayed even thought I never committed fraud

      Business Response

      Date: 06/27/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scalpers are buying switch 2 no problem. And Nintendo does not care . I was told by Nintendo on the chat to go buy from resellers after explaining to them that resellers are jacking up price ripping people off . Selling fake product . But no Nintendo only cares about $$ and not game play. I been tirelessly trying to get one and cant bc of this issue in store or online. Also i was told that i didnt have online so i wasnt approved for invite at Nintendo for switch 2 . Now i have it and still cant get one! This is crazy lets let people scalp and not play. Who cares about people like me who want to play the game !!! Its crazy Nintendo couldnt help and again told me to go to scalper

      Business Response

      Date: 06/21/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/21/2025

       
      Complaint: 23501564

      I am rejecting this response because:
      Ive obviously already reached out to support in regards to this matter and was told to buy from scalpers . I have online and i dont understand why i cant get a switch and why this is being made so difficult 

      . Yet scalpers can be 100 at a time . Makes no sense 


      Sincerely,

      Victoria G

    • Initial Complaint

      Date:06/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My games have been regularly crashing since the update, making Nintendo's part of the agreement broken. Its an entertainment system and i have spent lots of money on the system itself and the games including one purchased just before the half baked update. If a game crashes *************************************************************************************** the game than i have not gotten what i paid for. I require an apology and a refund or credit in the amount of the value of the game, skyrim( i will not be returning the game i will be keeping it). I am willing to be forgiving and will accept half the value of the game but i believe the full value will help drive home the ****** and encourage you to do the right thing. If not i will be bringing the evidence before my bank and performing a back charge, this will not be in breach of my agreement as nintendo has breached the agreement first by knee-capping the product i paid for and have not fully received it as its unplayable.

      Business Response

      Date: 06/20/2025

      Hello, 

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *************************************** If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week. 

      Regards,  

      Nintendo of America Inc. 

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 5th, 2025 I purchased and received a Nintendo Switch 2 system for $525.45. As of June 16th, 2025 I received an error stating that my system was no-longer able to access Nintendo online services. After speaking with Nintendo customer support, I was informed that my console has been permanently banned from Nintendo online services due to a breach of their community guidelines, specifically on account of "potentially modifying the system or use of pirated software". Despite being able to prove that none of the claims were true, I was told there was nothing they could do, and that the ban was not reversible. My system has been erroneously banned, and I request a replacement for the system or a refund of the $525.45. I have not breached the community guidelines, and unless they can prove beyond a shadow of a doubt otherwise, I would like to be compensated for my purchase.

      Business Response

      Date: 06/17/2025

      Hello,

      Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

      Regards,

      Nintendo of America Inc.

      Customer Answer

      Date: 06/17/2025

       
      Complaint: 23480862

      I am rejecting this response because:

      After having contacted support through every available method about this issue already, I was told that this issue was somehow my fault and that there's nothing that can be done. This is false on both counts. I have not committed any action that would cause this issue on my end, and can only assume that my system was falsely flagged and banned. As for what can be done, I request a replacement console as compensation for the wrongful termination of online services on the system I possess.

      Sincerely,

      ******* ******

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