Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  URI is a company that pays people to participate in research projects. My complaint is that they scheduled an online meeting with me, which I was supposed to be paid to participate in. I set aside my time and logged into the online meeting, but then they cancelled the meeting after I already logged in, because they had forgotten to send me the materials I would need. Since I showed up to the meeting and the mistake was on their end, I expected to be compensated for my time. I sent several follow up emails after the meeting asking them to remit payment, but they ignored all of my messages, so that's why I'm filing this complaint. I am hoping to be compensated fairly for my time, as promised by ***. I have a screenshot of the scheduled meeting and the compensation amount to prove my story.

  Business Response

  Date: 01/22/2023

  To Whom it may concern,

   

  We take all customer escalations serious and we wil strive to solve this escalation in the most amicable fashion possible.  

   

  As I look at the escalation it appears that there was some type of communication between *** and ***************  The only information I have about the exchange is the screenshot that ************** attached to the complaint.  The attached information in the screen shot does not show an agreement level between ************** and *** that would warrent payment but rather is a simple screen shot of the advertisement of studies page via our ********************* page that anyone can gain access to without ever participating in a study.

   

  In order to solve the escalation we will need ************** to provide us the following documentation:

   

  1. The study announcement from the *** User Experience Project Coordinator (UXPC) where he feels he is owed gratuity

  2. The email address that ************** used to register for our Participant portal as that is the only way to qualify and be schedule for a session/meeting.  ********************** is not a registered email address in our scheduling system.

  3. The specific project that ************** is referring to as he is not listed in neither the Marketing or the ** Users study from April of 2022.

  4. The actual dates that ************** was scheduled for the study that he states was cancelled.  The only dates I have in the attachment are from projects that have been closed over 10 months ago. 

   

  Once we find the Email address used to interact with *** it will be much easier to track down this information.  If there are multiple email addresses please provide them all to expedite the process.

   

  Thank you

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18879303
  
  I am rejecting this response because: it is not resolved yet. Hopefully this will settle it-- Here is my answer to the questions from ***'s response to my complaint:
  
  
  1. I have attached screenshots of several emails confirming the study announcement for "Content Creation Study". It was announced and scheduled with *********************** of URI-- his email address is *************************

  2. The email I use with URI is: ***************************
  

  3. Looks like the name of the specific project was "Content Creation Study"

  4. We scheduled our zoom meeting for 4/29/22 at 10am over zoom. This is evident in the screenshots that I attached to this response.
  
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/27/2023

  To Whom it may concern,

  
  In no way was our original reply meant to accomplish anything other than information gathering such that URI could search for ************** participant record in our system to investigate his concern.  The first response URI received only listed ************** email address (**********************)that he used to lodge this concern.  Unfortunately, that email address was is not in our system hence we could not use it to verify ************** URI participant record.
  

  Now that ************** has provided us with the requested information, we were easily able to retrieve ************** information and follow up.  
  

  1. The email I use with URI is: ***************************
  2. Looks like the name of the specific project was "Content Creation Study."
  3. We scheduled our zoom meeting for 4/29/22 at 10am over zoom. This is evident in the screenshots that I attached to this response.
  

  Accessing ************** records indicates that he did in fact participant in the studies he stated above.  After receiving ************** URI participant email address and discovering he was never scheduled for payment, we immediately set him up for payment of the $25 gratuity.  That payment should be arriving to ************** electronically.
    
  We are sorry for any confusion this escalation may have caused.  It is never our intention to withhold gratuity from any deserving participant.  If there are any issues with retrieving this or any payment, participants should contact us at ************** and we will be able to help him.
  
  Thank you for reaching out to resolve this request.  We strive for great customer satisfaction and your opinion is valuable to us at URI.
  

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *********************