ComplaintsforMDforLives

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Complaint Details

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Initial Complaint
05/06/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hi BBB,I redeemed USD $200 ************* Card) on MDforLives on 01 May 2024. On 02 May 2024, I received an email message that my gift voucher code for this redemption has been updated on my survey dashboard on the MDforLives home page. However, when I logged into my account, I do not see a voucher link or PIN (like I do for my prior redemptions). See the attached screenshot. I contacted MDforLives on the website and I have not received a response at all. I would like this issue to be investigated and resolved.Thank you,*********************** *****************
Business response
05/07/2024
Hi,

Go to MyPrepaidCenter.com/redeem and enter code(Given in the dashboard)
Complete the online registration page and accept the cardholder agreement and e-sign agreement, then you will be able to view your 16-digit card number, expiration date, security information, where your card can be used, available balance, transaction history, etc.
Plastic card available upon request. Requesting a plastic card will reduce the cards value by $3.00 for manufacturing and fulfilment cost, and can take 7-14 business days.
Recipient can request a plastic card once they have completed the card registration and activation at MyPrepaidCenter.com?
Customer response
05/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
04/12/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company is group that consults medical professionals for their paid opinion by way of surveys. I have completed requested surveys through the company but have not received compensation as promised. They claim to review surveys for 4-6 weeks before releasing funds to be redeemable.Multiple months have passed and compensation remains pending. This is despite reaching out to company directly and not receiving any response. This is not a one off issue. A look through the companys ****** reviews shows multiple people have had the same issue. This is inconsistent with the usual practices of other businesses in the field. I am highly suspicious that this company keeps money for surveys and doesnt pay medical providers, who do the surveys, their promised portion. I just want my compensation as promised so that I can then cancel my account with this predatory group and never do business with them again.
Business response
04/15/2024
Hi,
I would request you to share the survey id to investigate further.
Regards,
Team MDFL
Customer response
04/15/2024
Hello,

I am only messaging through BBB as I do not trust this company to resolve issue when contacted independently.
survey IDs or project numbers were included in attachments but they are8365 and 8309.
I have attached their email directly to me which only came after my BBB complaint and never to my original query through them.
Initial Complaint
03/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I completed two surveys on the site recently, the first one a little over 1.5 months ago and the second one about two weeks ago. I cannot say what the survey ID is for each as it is listed nowhere on the site. There is no record that I completed these surveys other than I am now listed as having completed three surveys (instead of one) and the pending compensation for these two surveys is listed as $70. The problem I have is that the first survey has been 'under review' for at least 1.5 months now. Moreover, when I contacted the company twice through their website messaging system, I got no response. I sent the first message about 3 weeks ago and the second message about 1 week ago. As I am unable to get a response and given the protracted amount of time since completion of the first survey, I am worried that I have slipped through the cracks. This is not in keeping with their advertised service of payment for completed surveys.
Business response
03/25/2024
Hi *****,

We apologize for any inconvenience caused.
This is to confirm that you have completed the following surveys and are eligible for the honorarium. The same status must be reflected in the 'Incentives in Review' section. Both studies are currently live, and we adhere to the following honorarium release timeline: typically, honorariums are disbursed 6-8 weeks after the study's closure. This information has also been communicated in the survey invitation,
8085 Healthcare survey 30 11/01/2024 Complete
8435 Healthcare survey 40 06/03/2024 Complete
Regards,
Team MDForLives
Initial Complaint
02/14/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This business was suppose to send me a PayPal voucher for $200 for doing surveys. They are giving me a hard time saying the email with voucher was sent. It has not happened and asked for them to send the voucher to an alternate email but they are so slow. They to this day have not paid me. The Order ID is ********. Two support tickets were opened and one says resolved when it has not been resolved. The two support ticket ID are **** and ****. Please resend my voucher to the alternate email of ******************* since you are all having problems sending the voucher to *********************
Business response
02/19/2024
Hi *************,
We apologize for the inconvenience. According to our records, the payment has already been processed and closed. Kindly check your spam folder; if you have not received it, please contact us at ********************************** for further assistance.
07/02/2024 200 PayPal *** Close

Regards,
Team MDForLives
Customer response
02/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
01/22/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I completed two surveys for this company and was promised honorarium in the form of a gift card. I waited an inordinate amount of time to finally receive the redemption option to select the type of gift card I wanted. On January 8th I received an email stating I would receive the honorarium in my email within **** days. It is now January 22nd with still no reimbursement for the time I spent on this company's surveys. I have checked my spam and inbox daily to be sure. I have also kept in contact with the company with the last email I sent last week (about not receiving my honorarium) never being replied to. I would like my $50 honorarium sent asap and for other hard working health care providers to know that this survey company may not be legitamate.
Business response
01/24/2024
We apologize for the delay in processing the payment. Upon investigation, we identified a technical glitch that caused the delay. We have resolved the issue, and the payment has now been processed
Customer response
01/25/2024
The business has not yet sent the honorarium to my inbox/spam folder but states that they have fixed the issue. I am still waiting for the resolution. Today I sent another email notifying the business of the continued issue.
Business response
01/31/2024
Hi ***************************,

Could you please share the study ids? We have processed the compensation for the below studies.

7603, 7567

Regards,
Team MDForLives
Customer response
01/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
12/11/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have earned $80 by taking surveys with this company. I have $25 that is redeemable but it does not allow redemption unless the total is $50. I have had $55 of honorarium in review for months but when I have messaged the company to find out when the $55 will be redeemable, I have not received any reply. I would like to redeem all of my earned funds ASAP.
Business response
12/22/2023
Dear *****************************,

Upon reviewing your survey submissions with our internal team. Here are the details:

Survey ID: **** - Completed and eligible for $25.
Survey ID: **** - Completed and eligible for $30.
Survey ID: **** - Client reject - Unfortunately, your responses for Survey ID **** were deemed unsatisfactory by the client. As a result, we regret to inform you that you will not be eligible for payment for this particular survey.

We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns regarding the feedback or if there's anything we can assist you with, please do not hesitate to reach out at **********************************
Customer response
12/22/2023

Complaint: 20990768

I am rejecting this response because:
I am still waiting for payment.
Sincerely,

*************************
Business response
01/03/2024
For Survey ****: We are pleased to confirm that you have successfully completed the survey. You can expect to receive the honorarium within 6 to 8 weeks.
Survey **** - Completed and eligible for $25. You can expect to receive the honorarium within 6 to 8 weeks.
Customer response
01/10/2024

Complaint: 20990768

I am rejecting this response because:
I am unable to redeem the $25 that was applied to my account. I earned this and should be able to collect it. Needing to meet a minimum of $50 before redemption is unacceptable. I want to collect the $30 that is currently in my account.
Sincerely,

*************************
Customer response
01/17/2024
The company finally released the honorarium I earned. I redeemed $50 for a paypal payment but I am still waiting to receive it. I have had nothing but problems with this company. Digital payments should be immediate and it is ridiculous that it is taking weeks.
Initial Complaint
08/27/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To Whom This May ******** The money for the surveys were never added to my account. I did the following surveys: Survey ID: **** on 7/20, 45$Survey ID: **** on 7/27, 35$Survey ID **** on 8/14, 80$I requested payment on 8/14. The emails says MDforLives will send me a voucher in **** days. 14 days have passed and I have not recieved anything. Also, those prior survey payments were never added to my account either. I emailed the company over 5 times and NEVER heard back. I called their 818 number, which is disconnected. I called the 310 number which goes to an elderly lady who has been getting calls on this company's be half. This poor elderly lady doesn't work for the company. I can not imagine how annoying this must have been for her. I tried MDforLives chat system, which also does not work. At this point, I just want to get my payments for a total of $262. This is the most horrible, unprofessional experience I have ever experienced.
Customer response
08/28/2023
The company is now giving me the round and round regarding vouchers. Instead of sending a correcting working voucher, the voucher link does not work. I also have not received payment for the other half of my service. Based on the prior similar complains, my complaints do not appears to be an isolated events. This appears to be a recurrent issue with this particular company. Further more, the company listed an elderly lady's home number as their contact number. This lady does not work for the company and she has been inundated with calls from this company. The other 818 number is a none working number. This company need provide more accurate contact information.
Business response
09/11/2023
Hi *******,

You have earned a total honorarium of $102 and Redeemed $100 and the voucher was processed, as of today the balance is $2.

Currently, the Honorarium for survey 6607,6872 and **** is under review. Post review the respective honorarium would be processed automatically then you can redeem it.

Regards,
Team MDFL
Initial Complaint
05/30/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been a member of the ************ Panel for the past 3 years. I have completed over ****** worth of surveys and cannot update my profile nor can I receive compensation fro which I am owed. I have tried to reach out multiple times and I get nothing from the company. I am seeking assistance
Business response
06/26/2023
Dear **************,

Thank you for writing to us.

As per our records, you have an honorarium of USD 240 in your account. You can redeem the honorarium by clicking on "redeem " post which verify your mobile number and DOB.

If you have any issue while redeeming, please reply back to us with the screenshot of the error message.

Regards,
Team MDFL
Initial Complaint
04/08/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I would like to be removed from their panel. I have emailed and unsubscribed multiple times, without being removed. The reason I want to be removed is, I have completed surveys and they owe me $54. They said they are not paying me because I did not complete the survey correctly. I disagree with this. I would like to be removed completely from their panel.
Business response
05/10/2023
Dear Dr. ***************** you for writing to us and we are sorry for the inconvenience caused to you.
As per our records, your account has been unsubscribed from our end already.
Regards,
Team MDFL
Customer response
05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
01/29/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have done surveys for this company and never gotten compensated. They have been giving me a runaround for last 2 months
Business response
05/10/2023
Dear Dr. ****************** you for writing to us,and we apologize for any inconvenience caused.
To assist you further,please revert to this email with the survey IDs for which you have not received the honorarium. Once we receive the details, we will do our best to check and help you.
Thank you for your cooperation.
Best regards,
Team MDFL

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