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Business Profile

Drug Testing

Toxin Rid

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Testing.

Complaints

This profile includes complaints for Toxin Rid's headquarters and its corporate-owned locations. To view all corporate locations, see

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Toxin Rid has 2 locations, listed below.

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    • Toxin Rid

      8332 196th Ave NE Redmond, WA 98053-7535

    • Toxin Rid

      PO Box 2011 Redmond, WA 98073-2011

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 4, 2022 I ordered a 10 day cleansing system from ToxinRid for $256.76 (Toxin Rid Order TR-*****). I received it on Saturday November 5, 2022. On Sunday November 6, 2022 I began using their product as directed through Monday November 7, 2022. I have intractable diarrhea and am fatigued and sick. I contacted customer support for help with a refund. They refused. Below are the messages exchanged:Hello,This product has been making me horribly ill and I need to stop taking it under medical advice. I would like a refund consequently. Please let me know if I can provide further information.Thank yo,**** --------***** (Toxin Rid)Nov 7, 2022, 2:26 PM PST Hi There, I apologize, but as stated in the Terms and Conditions that you agreed to prior to placing your order, due to the nature of our products, we do not accept returns for unused products. That is why we have a full disclosure in our terms and conditions and that people agree to prior to placing an order. In the agreement to which you agreed to prior to placing your order, we state, "All Sales are Final". Regards, -Toxin Rid For 3rd Party Independent Toxin RId Reviews https://www.shopperapproved.com/reviews/toxinrid.com/

      Business Response

      Date: 07/13/2023

      Hi ****,

      I am sorry to hear about the possible side effects you experienced.

      An influx of fiber can increase trips to the restroom.

      Regarding the medical advice given to you, could you please provide any professional documentation you have to help us better understand the issue?

      Regarding our Terms & Conditions, as stated, we unfortunately do not accept returns.

      We do, however, have a money-back-guarantee with every program purchased, customers only need to follow the steps on the container.

      Thank you

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 18242018

      I am rejecting this response because:

      I am not trying to be "malicious" as it was so eloquently put, but this shampoo "duo" costs $200. Mind you, I had sent an email asking about if this is legitimate; their response should be NO, it is not guaranteed to work.  I did get a response back with a ton of different information including using ANOTHER method which is obviously advocated (not recommended but mentioned for what reason?) for. Please see screenshots of both email/information on product page.  I WOULD NOT HAVE PURCHASED HAD I KNOW THIS IS AN OBVIOUS MONEY CON!

      Sincerely,

      *********************

      Business Response

      Date: 10/29/2022

      This is an invalid complaint as submitted.

      The cardholder failed a hair test for toxins after receiving and using shampoos to pass a toxin test. Please review submitted documents:

      1. Conversation with cardholder in which she states she received her merchandise and failed a hair toxin test.

      2. ***** Proof of Delivery - Signed for and received at the cardholder's residence.

       

      This is an invalid, made up complaint that is malicious in nature as well documented.

      Thank you.

       

    • Initial Complaint

      Date:09/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from this company, it was shipped by ****** the package was delivered to the wrong house, I filled a complaint with ***** and their policy was to file a complaint with my shipper which is (ToxinRid). I filled the complaint with the shipper and my case has not yet been solved. My money was not refunded, my package was not found and I can not reach anyone from the company.

      Business Response

      Date: 10/13/2022

      We have had no less than seven (7) separate conversations with this customer (images attached as well as one part of conversation with the customer due to file restraints. Full conversations available!)

      This customer reported a ***** delivery issue. 
      We immediately responded and filed a ***** Claim for a full investigation to ensue since there is also a ***** delivery photo of the package at the customer's front door. ***** performed full investigation and denied her claim finding the package was delivered correctly to the correct address as documented. (***** claim attached, ***** conclusion attached, ***** email denying claim attached)

      There is no refund due to this customer as well documented.

      ***** delivered the package to her door as documented, as photoed in the delivery photo as well as a full ***** investigation into the delivery.

    Toxin Rid is NOT a BBB Accredited Business.

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